Family Building Society Avis 

If I were judging you on your staff I would give you 10+. we have had a difficult experience with my wife's account but your staff have been fantastic, two ladies in particular were really brilliant. I cannot remember the first ladies name but the second was Sanija Banerjee. Both were absolutely fantastically patient and kind. Please give them both a pay increase! Your systems are complicated and confusing for people of any age but especially for pensioners like my wife and I. These problems are really due to the dishonest people who will steal from anyone! try to simpify

Apart from having to contact the office a few times to remind them not to bother sending me statements every month, I have had no issues with Family Building Society. When I have spoken to a staff member they have always been courteous and helpful, in particular Lisa Adams, the last lady I spoke to. It’s a company I don’t worry about phoning because so far, they are all very pleasant.

Jayden was very helpful and efficient, great service

Very helpful and patient. Helped to reset password and waited until all the processes were complete.

Phone call was answered very promptly, with virtually no wait time.
I was assisted by Gillian Collard, who was very friendly helpful, and efficient.

Telephoned to verify my account with the office and received excellent customer service

I spoke to Lisa about closing my Windfall Bond account. She was very helpful and I would definitely use FBS again.

I had a bond that was maturing and wanted to split the funds between an isa and a fixed bond
I spoke with Tracy Rogers who was extremely helpful and patient in assisting me with my needs.

Sara Jayne was very helpful resolving access to my savings account. Very clear communication and precise. Excellent customer service

I spoke with Saniya Banerjee concerning some online service issues. She was efficient and promptly resolved my queries. In addition, she was proactive with helping me with a few other matters. Overall, excellent service from Saniya.

I have been a member of family building society for many years.,in all that time they have provided me with an excellent service,efficient and courteous but also friendly and willing to take time with me especially helpful to an older person. I recently had a windfall from my windfall bond ,what a lovely surprise and the news was delivered beautifully by Vandelle Shango . So thank you to all at FBS for your past and ongoing care. David Stanton

The customer service helped me reset my login details and I was able to gain access to my account. She was patient and communicated clearly. I appreciate the service I received today.

QUICK TO ANSWER MY CALL AND SANYA BANERJEE SORTED OUT MY QUESTIONS WITH EASE.
MANY THANKS FOR YOUR SERVICE.KEN H.

Sophie Richards was very helpful and extremely patient.

VANDELLE SHANGO WAS BRILLIANT. UNFORTUNATELY YOUR WEBSITE WAS THE MOST DIFFICULT THAT I HAVE EVER TRIED TO NEGOTIATE. WERE IT NOT FOR THE HELP I GOT FROM VANDELLE I WOULD HAVE GIVEN UP. YOUR WEBSITE IS NOT USER FRIENDLY.

Tracey Rogers is a good ambassador for Family Building Society. She was extremely helpful and patient when I raised a few queries/ She stayed on the line while I followed her clear and precise instructions enabling me to complete my application for a savings account offering an attractive 4..76% interest rate for a one year fixed rate bond. I think Tracey deserves a 'merit rise' such a pleasure to do business with her

Becky was helpful and expedited all that I needed to do today. Thank you.

Good interest rate.
Tracy Rogers was really helpful on the phone setting up our new fixed savings account

I have always received well informed and quick responses to my queries. Staff are always polite and very helpful. Which is particularly useful as I am dealing with a parent's accounts so all is not straightforward