Everything always packed securely and safely and on time. This month my surgery made a mistake with my prescription, Fittleworth contacted them and sorted everything without involving me, thank you F... Voir plus
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Lisez les avis des autres
The staff have always been very helpful especially when my doctors surgery cancelled my prescription without any reason or notification. The team sorted the issue out within a couple of days and fast... Voir plus
Why swap to DHL from DPD? No option to vary delivery date with DHL and only told on morning of delivery. Also I have stopped being sent emails by Fittleworth with parcel details to track myself. When... Voir plus
Never had any problems with Fittleworth when ordering my prescription infact they have been helping and caring than my GP. Now they are with DHL instead of DPD it’s gone from 9/10 to 10/10….. thank y... Voir plus
4,4
Excellent
754 avis
Aucun historique récent de demande d’avis
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A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Since I have used FITTLEWORTH I have…
Since I have used FITTLEWORTH I have had fantastic service early days had a problem with leakage and when I informed FITTLEWORTH this was addressed immediately and had not further problems
14 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've received fantastic service from Fittleworth. We're especially pleased that when you experienced issues with leakage, our team was able to address the problem quickly and effectively, helping to resolve the issue and prevent any further problems. Thank you for taking the time to share your experience and for your continued trust in Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that your orders arrive quickly and are always well packed. Providing a reliable service and ensuring supplies reach our customers safely is very important to us. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth are amazing
Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 days, which is brilliant. I love the inclusion of the dry wipes and disposal bags with every order, even though I forgot to ask for them. Top marks for customer service, customer care and just being totally committed to what they do.
7 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your wonderful feedback. We're delighted to hear that you've had such a positive experience with Fittleworth, from your starter pack through to your ongoing deliveries. It's great to know that your supplies arrive promptly and that you're pleased with the additional items included in your orders. Your kind words about our customer service and care are truly appreciated.
Regards
Joana, Customer Experience Specialist – Fittleworth
Supply
I ordered supply's for my mum & the person on the other end if the phone are always very helpful & present to talk to.
I can fault them in anyway .
Thank You
30 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback. We're delighted to hear that our team is always helpful and pleasant to talk to when ordering supplies for your mum. Providing friendly and reliable support is very important to us, and it's wonderful to know we've made a positive difference. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your kind feedback. We're delighted to hear that you've found our team consistently kind and helpful. Providing excellent support to our customers is our priority, and we appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff and reliable…
Very helpful staff and reliable service. Just disappointed you have moved from DPD who i consider efficient and supported by an App which gave regular updates on the delivery etc to DHL who give no information on delivery until the day itself. Historically poor service but we will wait and see. I'm sure this is about cost cutting but I'm sure delivery complaints will increase.
9 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're pleased to hear that you've found our staff helpful and our service reliable. We appreciate your comments regarding our delivery provider and understand your concerns about delivery updates. Customer feedback is important to us, and we'll ensure your comments are shared with the relevant team. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
White van manThere was no prior message to indicate…
There was no prior message to indicate delivery slot this was not a DHL delivery. the driver had his own white van. He rang the door bell and before I opened the door to receive my delivery, he had been to my neighbour and handed to her. No card came through my letter box telling me this. When confronted his excuse was that he had 300 deliveries to make that day (Tuesday 7th) so had to press on. He could have handed it to me instead of going next door in less time had he waired e few more seconds
7 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We are sorry to hear about your experience. We understand your frustration that the driver delivered the parcel to a neighbour before allowing sufficient time for you to answer the door, and that no card was left to inform you of its location. Your comments have been noted and will be shared with the delivery team to help improve our service going forward.
Regards
Joana, Customer Experience Specialist – Fittleworth
Customer focussed service.
Helpful staff followed by prompt and accurate delivery.
6 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've found our staff helpful and that your deliveries are prompt and accurate. Providing a reliable service and ensuring orders arrive correctly is very important to us, so it's wonderful to know we're meeting your expectations. Thank you for taking the time to share your kind comments and for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Completely reliable
Completely reliable, speedy service. Goods are always exactly per the order.
9 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you find our service completely reliable and speedy, and that your orders consistently arrive exactly as requested. Providing accurate and dependable service is very important to us, so it's wonderful to know we're meeting your expectations. Thank you for choosing Fittleworth and for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
I cannot recommend Fittleworth Medical…
I cannot recommend Fittleworth Medical highly enough. They consistently provide an outstanding service and have made such a positive difference to my experience of managing my mum's stoma supplies.
The staff are always incredibly friendly, professional, and genuinely helpful. Nothing is ever too much trouble, and every interaction is handled with kindness, understanding, and efficiency. It's so reassuring to speak to people who truly care about their customers.
Delivery is always prompt and reliable, ensuring I never have to worry about running low on essential supplies. The ordering process is straightforward, and the team goes above and beyond to make everything as easy as possible.
Fittleworth Medical combines excellent customer service with professionalism and efficiency, making them a company I trust completely. Thank you for consistently delivering such a fantastic customer experience. Highly recommended! ⭐⭐⭐⭐⭐
9 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your wonderful feedback. We're delighted to hear that managing your mum's stoma supplies has been made easier through our service. It's especially rewarding to know that our team has consistently provided friendly, professional, and helpful support, and that you feel genuinely cared for during every interaction. We're also pleased that our reliable deliveries and straightforward ordering process give you peace of mind and help ensure your mum always has the supplies she needs. Thank you for your kind words, recommendation, and trust in Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always flawless
Always flawless. Easy ordering and prompt delivery. No complaints.
1 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you find our service consistently flawless, with easy ordering and prompt delivery. It's wonderful to know that we've met your expectations and provided an experience that leaves you with no complaints. Thank you for choosing Fittleworth and for taking the time to share your kind comments.
Regards
Joana, Customer Experience Specialist – Fittleworth
Happy with Fittleworth!
Every advisor has been helpful and professional. My request for an order has been repeated back to me. All very friendly and knowledgable.
I am happy with Fittleworth. Nearly 5 years now.
7 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've been happy with Fittleworth for nearly five years. It's wonderful to know that our advisors have consistently been helpful, professional, friendly, and knowledgeable, and that they take the time to confirm your orders to ensure everything is correct. Thank you for your continued trust and support—we truly appreciate your kind words.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you have found our service to be excellent, prompt, and efficient. Providing a reliable service to our customers is very important to us, and it's wonderful to know we've met your expectations. Thank you for choosing Fittleworth and for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always been excellent …
Always been excellent in care,quality,and delivery over our nearly five years of being a customer of theirs never had a reason to complain, highly recommended many thanks keep up the good work.
8 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your wonderful feedback. We're delighted to hear that, over nearly five years as a customer, you have consistently received excellent care, quality products, and reliable deliveries. It's especially rewarding to know that we've given you no reason to complain and that you would highly recommend our service. Thank you for your kind words and continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
The Best Service
Fittleworth have provided me with my supplies for several years. Originally I had to call them but now it is done via my GP. Either way I have always received the best service Everything is delivered soon after my order and every time I have telephoned to speak to someone I have always had a friendly and helpful response. Another recent benefit is they seem to have changed their courier from the awful DPD, whose idea of delivery was to throw the package over my side gate in all weathers and then leave a note to say it had been placed in my non existent rear porch! Last month DHL delivered and actually rang my doorbell.
8 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've received excellent service over the years, whether ordering directly with us or through your GP. It's wonderful to know that our team has always provided a friendly and helpful service and that your supplies arrive promptly after ordering. We're also pleased to hear about your positive experience with your recent DHL delivery. Thank you for taking the time to share your comments and for your continued trust in Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff I had a strange…
Very helpful staff I had a strange request and was helped straight away. Orders arrive on time and plenty of notice
7 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that our team was able to help with your request straight away and that you found our staff helpful. It's also great to know that your orders arrive on time and that you receive plenty of notice regarding your deliveries. Thank you for taking the time to share your experience and for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff and reliable
Very helpful staff and reliable
Deliveries which for my medical condition is very important
23 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you find our staff helpful and our deliveries reliable. We understand how important timely deliveries are for managing your medical condition, and we're pleased that we can provide a service you can depend on. Thank you for choosing Fittleworth and for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
A totally reliable source of stoma products
Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that there have been minor problems, Fittleworth have sorted these out over the phone very quickly and efficiently.
8 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you have been able to rely on Fittleworth for your stoma products over the last 14 years. It's wonderful to know that your orders arrive complete and on time, giving you peace of mind. We're also pleased that on the rare occasions when issues have arisen, our team has been able to resolve them quickly and efficiently. Thank you for your continued trust and support—we truly appreciate it.
Regards
Joana, Customer Experience Specialist – Fittleworth
I am really happy with the team
Everyone I speak to are always very polite and helpful. When I have any questions they are happy to advice me in the right direction.
8 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you find our team polite and helpful. It's great to know that whenever you have questions, our staff are able to provide the support and guidance you need. We truly appreciate your kind words and thank you for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have been using Fittleworth for many…
I have been using Fittleworth for many years, & have Never had any problems.
All the staff I've spoken to have been Very Helpful, Polite & Friendly.
Thank You....
8 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've been using Fittleworth for many years without any problems. It's wonderful to know that the staff you've spoken to have always been helpful, polite, and friendly. Thank you for your kind words and continued loyalty. We truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
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