Everything always packed securely and safely and on time. This month my surgery made a mistake with my prescription, Fittleworth contacted them and sorted everything without involving me, thank you F... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service provided by sympathetic and knowledgeable people. Always willing to help and on time (even helping out in a small ‘emergency’.) They’d get five stars if every time a shipment arrive... Voir plus
I have always found the service and equipment supplied excellent. Friendly and timely customer communication have meant I have never been without the devices I need. I am only sorry that my GP practic... Voir plus
The staff have always been very helpful especially when my doctors surgery cancelled my prescription without any reason or notification. The team sorted the issue out within a couple of days and fast... Voir plus
4,4
Excellent
764 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First class service always
I have used Fittleworth for my prescription Stoma products for the past 3 years. In that time they have often gone above and beyond to ensure all items reach me promptly. I have had to ring them on many occasions and always found the staff to be pleasant yet helpful and professional. I highly recommend them.
14 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your wonderful feedback and for your continued trust over the past 3 years. We’re delighted to hear that our team has been able to support you and go above and beyond when needed. It’s especially great to know that you’ve consistently found our staff helpful, professional, and pleasant to speak with. Your recommendation truly means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Easy to place an order
Easy to place an order and reliable delivery. The order is always correct (and well packaged).
19 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear that you find our ordering process easy and our deliveries reliable. It’s great to know that your orders arrive correctly and well packaged — we truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Normally great service
Normally great service, txt from Dpd advising supplies due delivery date/time. This time sadly no notification otherwise would be 5*
25 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback — we’re really glad to hear that you normally receive a great service from us. We’re sorry that you didn’t receive a notification on this occasion. Thank you for bringing this to our attention — we are aware of the issue and are working to get it resolved as quickly as possible. We appreciate your understanding and your continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth always try their best
Fittleworth always try their best. However, their timing of letting me know there is a problem leaves something to be desired. I don't find it at all helpful to be informed that something is unavailable the day before it's due to be delivered. They do at least try their best to make up for it most of the time. I don't like being given the answer 'probably' when I ask if something is being monitored when supplies have been out of stock for some months. I've tried other suppliers but have always gone back to Fittleworth, so I suppose that says it all.
22 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We really appreciate you taking the time to share your experience with us. We’re pleased to hear that you feel we try our best to support you, however, we’re very sorry for the frustration caused when updates about stock issues are provided at such short notice. We completely understand how important timely communication is, and that receiving updates the day before delivery is not ideal.
We truly value your loyalty, especially as you’ve chosen to continue using our service. If you ever need support, please don’t hesitate to reach out to us directly.
Regards
Joana, Customer Experience Specialist – Fittleworth
Orders I do online
Of all the orders I do online Fittlewworth and DPD are the easiest and most reliable services I get, the reordering online is easy.
18 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you find our online reordering easy to use and that our service is reliable. We really appreciate you taking the time to share your experience with us — it means a lot to the team.
Regards
Joana, Customer Experience Specialist – Fittleworth
the staff at fittlworth are amazing…
the staff at fittlworth are amazing always ready to help you any way they can nothing is too much trouble for them
23 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear that you find our team so helpful and supportive. It means a lot to us to know that our staff make a positive difference.
Regards
Joana, Customer Experience Specialist – Fittleworth
Easy to order staff always friendly and…
Easy to order staff always friendly and helpful always deliverd on time sometimes before date
9 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear that you find ordering easy and that our team is always friendly and helpful. It’s great to know your deliveries arrive on time — and sometimes even earlier! We truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Easy to use ordering process
Easy to use ordering process, helpful staff and deliveries completed on time
25 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear that you find our ordering process easy, our team helpful, and our deliveries on time. We truly appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Don't try emailing this company
Don't try emailing this company, they don't reply. When my order didn't arrive I sent them an email and they just ignored it. Should be uncaringatfittleworth.com
I am still waiting for a reply 6 months later.
20 janvier 2026
Avis spontané
Réponse de Fittleworth Medical
I’m very sorry to hear about your experience and for the frustration caused by not receiving a response — this is certainly not the level of service we aim to provide. We would really like to investigate this further for you. Please could you email talktous@fittleworth.com with your full name, date of birth, and postcode so we can look into this and get back to you as soon as possible. Thank you for bringing this to our attention, and again, we apologise for the inconvenience caused.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth are always very helpful…
Fittleworth are always very helpful when ordering. All products are very good. DPD delivery is good and let you know when the delivery is arriving.
25 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback. We’re so pleased to hear that you find our team helpful when ordering and that you’re happy with the quality of our products. We really appreciate you taking the time to share your experience — it means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you so much for your kind feedback — we’re really pleased to hear that you’ve found our team helpful and that your deliveries have been consistently on time. We really appreciate you taking the time to share this, and we’ll make sure your comments are passed on to the team.
Regards
Joana, Customer Experience Specialist – Fittleworth
100% failure
If I could have given 0 stars I would .
I received a text on 15/6/26 telling me my order had been delivered, I was in all day so I keen it hadn’t. I checked on their app and could clearly see it hadn’t been delivered as the phot showing said please put parcels over back gate ( I do not have a back gate )
I spoke to Aidan this morning on your help line, he looked in to it for me and could see by the coordinates it was delivered to 282 Long Road Canvey Island .
Now on July 10th I would have been receiving parcels from you for two years and DPD has always been my courier and in all this time they have never not delivered a parcel they have been 100%.
I live on. Residential park home and I have been told that this particular DHL driver has been banned from coming into our site because of his constant speeding, I have come home today and the security guard handed me a box with todays delivery ORD 1701914 N9W5M3 ( firstly why could my hole order be boxed as one ) now this means every month I will not receive my delivery at my house because the driver has been banned.
Aidan did say he was going to look into my outstanding order and chase it up, but this is the first delivery DHL has done for me through you and as I have an order every month I am very concerned.
Just clarify Aidan was very sympathetic and helpful this morning.
I have emailed 3 more times and have commented via Facebook and still no response .
My last hope will be writing to Richard Cornwell the MD. Let’s hope he is more helpful
14 juin 2026
Avis spontané
Réponse de Fittleworth Medical
I am very sorry to hear about the experience you’ve had and completely understand your frustration. I can see that a response has now been sent to your original email, and I have also arranged for a manager to contact you directly. They have attempted to call and have left a voicemail for you.
Please be assured they are actively looking into this matter and are working to resolve the issues you’ve experienced as quickly as possible. If you need anything further in the meantime, please don’t hesitate to call us and ask to speak with them directly. Once again, I sincerely apologise for the inconvenience caused.
Regards
Joana, Customer Experience Specialist – Fittleworth
Sadly they take an age to answer…
Sadly they take an age to answer emails, 3 sent over the last few weeks and not 1 reply. They use DPD which has been awful. Lost packages, ripped packages and packages left in ridiculous places.
20 juin 2026
Avis spontané
Réponse de Fittleworth Medical
We’re really sorry to hear about your experience and the lack of response to your emails—that’s not the level of service we aim to provide. We have recently moved to using DHL, so we hope this improves your delivery experience. Please email us at talktous@fittleworth.com and we’ll be happy to look into this and support you further.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service at every stage
Excellent service at every stage: a very friendly and reliable way to receive the medical equipment I need. Used Fittleworth’s for many years now.
18 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind words. We really appreciate your loyalty over the years and are so pleased to hear you’ve found our service friendly and reliable.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your wonderful feedback. We’re delighted to hear you’ve received fabulous customer service—your kind words mean a great deal to us!
Regards
Joana, Customer Experience Specialist – Fittleworth
get ignored when you have an issue
Lack of aknowledge from them you send a email stating your issue and then you get ignored its not very friendly service. The products are good and delivery ok but if staff cant be bothered then 2 stars are enough this is the second time iv had same issue with getting ignored
11 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re very sorry that you didn’t receive a response to your email and understand how frustrating this must be. This is not the level of service we strive to provide. We have escalated your complaint to management, and someone will be in touch to address your concerns. Thank you for bringing this to our attention.
Regards
Joana, Customer Experience Specialist – Fittleworth
The staff are dedicated helpful people…
The staff are dedicated helpful people who seem determined to help you.
6 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you find our team dedicated and helpful, and committed to providing the support you need. Your comments mean a great deal to us, and we’re pleased that our efforts to assist our customers are making a positive difference to your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
When I phone my orders in they are…
When I phone my orders in they are always helpful and friendly. They also read back my orders to make sure it’s correct. Dianne
12 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback, Dianne. We’re delighted to hear that you’ve found our team helpful and friendly when placing your orders. Reading orders back to ensure accuracy is an important part of our service, so it’s great to know this has made a positive difference to your experience. We truly appreciate your support and your lovely comments.
Regards
Joana, Customer Experience Specialist – Fittleworth
Friendly and helpful
I find the Fittleworth team to be friendly and knowledgable. They are always genuinely keen to find a resolution to customers queries.
16 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you find our team friendly, knowledgeable, and genuinely committed to helping resolve any queries. Providing supportive and effective service is very important to us, so it’s wonderful to know this has been your experience. We truly appreciate your comments and your continued trust in us.
Regards
Joana, Customer Experience Specialist – Fittleworth
A good company to do business with
I order my requirements from Fittleworth who contact my surgery who in turn issue a prescription. This for me works very efficiently. The staff at Fittleworth are always very pleasant, understanding and helpful. I’ve not had a problem with anything and my order always arrives on time.
28 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re very pleased to hear that the ordering process works efficiently for you and that the coordination with your surgery runs smoothly. It’s wonderful to know that our team has been pleasant, understanding, and helpful, and that your deliveries have consistently arrived on time without any issues. We truly appreciate your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.