Everything always packed securely and safely and on time. This month my surgery made a mistake with my prescription, Fittleworth contacted them and sorted everything without involving me, thank you F... Voir plus
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Lisez les avis des autres
Excellent service provided by sympathetic and knowledgeable people. Always willing to help and on time (even helping out in a small ‘emergency’.) They’d get five stars if every time a shipment arrive... Voir plus
I have always found the service and equipment supplied excellent. Friendly and timely customer communication have meant I have never been without the devices I need. I am only sorry that my GP practic... Voir plus
The staff have always been very helpful especially when my doctors surgery cancelled my prescription without any reason or notification. The team sorted the issue out within a couple of days and fast... Voir plus
4,4
Excellent
764 avis
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A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Faultless service
Always polite and helpful,resulting in an excellent service. Fast delivery of quality products, making my condition easy to manage.
16 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you’ve experienced polite and helpful service, along with fast delivery of quality products. It’s especially rewarding to know that our service is helping to make managing your condition easier. We truly appreciate your comments and your continued trust in us.
Regards
Joana, Customer Experience Specialist – Fittleworth
After submitting my prescription
After submitting my prescription to my surgery, it was approved and forwarded to Fittleworth who contacted me via the courier to advise me of a delivery date/time which was adhered to. A simple and straightforward procedure which works perfectly every time.
4 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that the process from prescription approval through to delivery has been simple and straightforward for you. It’s great to know that the communication regarding your delivery and the service provided has been consistent and reliable each time. We truly appreciate your continued trust in us and are pleased that everything is working so well for you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Medication top up.
I need a top up on medication every 8 to 12 weeks. When you ring in to place another order the staff are so helpful, confirming that the prescription will be delivered within 10 days. Delivery by DPD means you are aware of a time slot for delivery. All very good.
16 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your positive feedback. We’re pleased to hear that arranging your repeat orders is a smooth process and that our team has been helpful in confirming delivery times. It’s great to know that the DPD tracking and time slot updates are adding to your experience and giving you the reassurance you need. We truly appreciate your kind words and your continued trust in our service.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re so pleased to hear that you felt well supported from the very beginning. Providing helpful and reliable service right from the start is very important to us, and it’s great to know we’ve made a positive difference to your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
They have recently changed the pouches…
They have recently changed the pouches which are inconvenient when emptying and also more prone to leaking
15 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re sorry to hear that you’re finding the recently updated pouches less convenient to use. We would like to advise that this change has been implemented by the manufacturer, and unfortunately it is not something we have control over or are able to alter. However, we do appreciate you bringing this to our attention, and we will ensure your feedback is passed on to the manufacturer for their awareness. Your experience is important to us, and we value you taking the time to share your concerns.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have always had very positive experiences
I have always had very positive experiences with Fittleworth. If I ring, they always know how to help and are very kind natured on the telephone. I have never had any issues with delivery, but I tend to be home so it’s all good. Overall 10/10!
1 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve consistently had such positive experiences with Fittleworth. It’s great to know our team has been able to support you kindly and effectively over the phone, and that your deliveries have been smooth and reliable. We really appreciate your kind words and your 10/10 rating—it means a lot to us. Thank you for your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
I don’t have any issues or worries…
I don’t have any issues or worries about not receiving my order once placed . The staff in the call centre answer in a professional and friendly manner and make the call personnel to you. The delivery of the items are always on the date and time given and updates from the drivers are always welcoming, certainly friendly once delivered and I fell confidence that I can trust the courier also to deliver what they promise.
29 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you very much for your kind feedback. We’re delighted to hear that you feel confident and reassured when placing your orders with us. It’s great to know that our call centre team’s professionalism and friendliness, along with our reliable delivery service and helpful driver updates, have made a positive impact on your experience. We truly appreciate your trust in us and will continue to ensure we provide the same high level of service every time.
Regards
Joana, Customer Experience Specialist – Fittleworth
Still waiting for my latest order
Still waiting for my latest order. Despite the promise of a phone call back, nothing !
15 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback, and please accept our sincere apologies for the delay and lack of follow-up. It looks like your order is due for delivery today. If you don’t receive it, or if you have any further concerns, please don’t hesitate to contact us—we’re here to help.
Regards
Joana, Customer Experience Specialist – Fittleworth
the last 2/3 deliveries
the last 2/3 deliveries, there are several pouches that have leaked after a couple of hours of being worn. originally thought it was my fault ( after 6 years of using ).
Started checking adhesive on pouches , discovered that on a few of the pouches very patchy. I am now anxious going out and extremely anxious of over night as a few incidents have occurred. Obviously disrupted sleep. And having to launder bedding.
Can anybody advice what i can do or who to speak to.
12 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for bringing this to our attention, and I’m really sorry to hear about the issues you’ve been experiencing — I understand how worrying and disruptive this must be.
So we can look into this properly and help resolve it for you, please contact our team on 0800 378 846 at your earliest convenience. We’ll be able to review the batch, discuss your experience in more detail, and arrange a suitable resolution.
We’re here to support you, so please don’t hesitate to get in touch.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have previously had issues
I have previously had issues, items out of stock and not being informed.
But today 11/06/26 I received my order of four items, each in its own packaging and each with it's own delivery note.
Also received four emails and four texts.
Plus this delivery came with a new courier, with a eight hour slot.
The previous courier gave a two hour slot ,and they always arrived within that slot.
11 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for raising this, and please accept our apologies for the inconvenience caused. We appreciate you bringing this to our attention, and I will pass your feedback on to the team responsible for courier services.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fast and efficient delveries.
I order via my doctors who then issue an order number to Fittleworth. This system works well. Only problems are that deliveries can arrive over different days from the same order. Any queries by phone have always been dealt with politely.
8 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. I’m glad to hear that ordering via your doctor and receiving an order number for Fittleworth is working well for you, and that our team has been able to assist you politely with any queries. I’m sorry to hear that deliveries from the same order have arrived on different days, and I understand how this can be inconvenient. Please contact us so we can look into this further and see if there is anything we can do to improve or resolve the issue for you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Unhappy with the carrier
Unhappy with the carrier, leaves at front door, doesn't even knock. I heard you changed carriers, if so, thats great.
However.....
Good products great customer service staff in the office, easy to get through i telephone.
11 mars 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. I’m sorry to hear about your experience with the driver not knocking and leaving parcels at the door. We are currently in the process of changing couriers, and delivery instructions should be followed more closely. Please bear with us during this transition, and we appreciate your feedback. I’m glad to hear you’re happy with our products and customer service—thank you for your kind comments.
Regards
Joana, Customer Experience Specialist – Fittleworth
Being a double (using both colostomy…
Being a double (using both colostomy and urostomy) felt like the end of the world for me but I'm able to go about my normal life due to quality of the product I receive from Fittleworth. Life wouldn't have been same with you, Fittleworth. Timely, reliable, quality service. Thank everyone at Fittleworth.
7 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your heartfelt feedback. We’re truly delighted to hear that our products and service have helped you maintain your normal routine and given you confidence day to day. Your kind words about our reliability and quality mean a great deal to everyone at Fittleworth. We’re proud to support you and are always here whenever you need us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Experience of Fittleworth over 13 years.
Fittleworth have always been quick and efficient. Their staff are friendly and helpful. You are kept informed of your orders progress and receive the delivery date.
6 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear you find our service quick and efficient, and that our team is friendly and helpful. It’s great to know you feel well informed throughout your order, and that the delivery information gives you peace of mind. Your support means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff
Very helpful staff , sorted prescription issues with my GP practice . Recommended
7 janvier 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear our team was able to help resolve the prescription issue with your GP practice. Your recommendation means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
I was new to Fittleworth but what a great company.
I was new to Fittleworth after having a colonoscopy but the stoma nurses at the hospital presented me with a Fittleworth bag containing everything I needed. I was really impressed by this but of course hadn’t any experience with ordering from them. I was immediately impressed with the Fittleworth contact I spoke to when making my first order. What a very professional company, I have now had almost six months experience and I can say without doubt they are the best company I have ever dealt with. The delivery service is excellent and you can rely on the delivery coming on the confirmed date. There is nothing negative to say about them, their service, ease of ordering and delivery is worthy of ten stars.
Thank you Fittleworth and look forward to many years of dealing with you.
29 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your wonderful feedback—we’re truly delighted to hear about your positive experience. It’s great to know that you felt supported from the very beginning and that our team has made such a strong impression. We’re especially pleased that you’ve found our ordering process and delivery service reliable and easy to use. Your kind words mean a great deal to us, and we look forward to continuing to support you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear you find our team friendly and helpful—your support means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
In all they atre doing fine the only…
In all they atre doing fine the only problem I have is that the vents on the illyostamy bags don't release the air and I end up with the bag full of air
21 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback—we’re pleased to hear you’re otherwise happy with the service. We’re sorry to hear about the issue with the bag vents. As this is related to the product design and manufacturing, we’d recommend getting in touch with us if you haven’t already so we can raise this on your behalf and support you further. Our team is always here to help.
Regards
Joana, Customer Experience Specialist – Fittleworth
When I first contacted Fittleworth I…
When I first contacted Fittleworth I was embarrassed and unsure of this new equipment need. They were friendly and professional and ordering was easy. Have now ordered may times; everyone I've ever spoken to is still friendly and professional and they are always courteous, honest about delivery (for which you get an hour slot on a given day texted in advance) and just plain nice to deal with.
3 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re so glad we could put you at ease and that you continue to have a positive experience with our team—we really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Site is easy to use and if you need…
Site is easy to use and if you need help the people are very helpful
1 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback! We’re so pleased to hear that you find our site easy to use and that our team has been helpful when you’ve needed support.
Regards
Joana, Customer Experience Specialist – Fittleworth
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