FLEETCOR Avis 

Payed bill on time said they missed sending a bill and after paying 760.00 they said we still owe 760.00 plus 490.00 for current bill

Fleetcor is the last place any up and coming business want to deal with. This is a very racist company. T

The card from He'll

Avoid this card at all costs.

Your business does NOT need this card. Issue after issue with billing which nobody seems to be able to resolve in their own company.

Horrible experience

Used this card for my cleaning company and have paid my balance nearly in full. They have charged me over $2000 in high risk fees or nearly 25% in fees when I requested to remove and just pay the card off. They refused to talk with me and work on the fees. Now they have resorted to trashing my business credit.

DO NOT GET THIS CARD. They don't communicate the fees upfront and charge you 25% fees and randomly charge you fees that are not warranted.

They agreed to credit me $295 when I complained about the ridiculous $295 fees because this is just the deposit on the card that they never returned.

In return, they have just added an additional $600 on the amount of fees I complained about. No one has called or reached out. This is beyond ridiculous!

IF THEY CALL, do not answer. Run from this company. Do No use!

This is by far the worst experience using a gas card. My Fleetcor BP gas account has an additional assessment fee added they call it "purchase fee" therefore they have added fee's without clearly identifying the breakdown of the fee. I have made several attempts over 2 months to pay my account balance I only get out source non- English-speaking representatives, which provides a communication barrier on both ends. The website shows un-protected site I could not log in for months I went in circles trying to get into the site.

It is illegal act under "Undisclosed Fees Under Consumer Protection Law" Fleetcor is conducting illegal acts against card holders. PLEASE READ YOUR STATMENT carefully.

the customer service number 1-800-299-5766, 1-800-877-9019 is pointless NO HELP

EVERYONE PLEASE SUBMIT YOUR COMPLAINTS TO ALL

Consumer Financial Protection Bureau
Better Business Bureau
Consumer Affairs

This company was working for us for about 2 months. The card all of a sudden started being declined for fraudulent activity, which we verified wasn’t accurate. They couldn’t remove the block or explain the issue so they sent a new card. We were unable to use the account for a week. The next month they decreased the credit balance with no warning and my driver couldn’t get fuel out of town. I called 3 business days ago and no resolution or explanation. They are horrible to partner with if you are a new business. I will be closing our account, since they have proven to be unreliable. DON’T DO IT!

Horrible company. Sent my cards to wrong address to begin with. Eventually I never received any cards. Rude customer service. I have requested my security deposit to be refunded m. Will keep you posted.

David Davinci
Mindcube LLC

If I could give them 0 stars u would!!!! If you thinking about getting this card RUN the other way! This card isn’t going to help you it’s going to hurt you in the long run (as far your credit). I’ve called to make payments multiple times. I tried using the automatic system that didn’t work, I called the number on the back of the card I head on for over 45 mins to speak to someone to change by pin to only get hung up on. After attempting to change my pin multiple of times I just gave up and called back and they was close. The representative that was helping me never called back or anything. The very next day when I called the representative told me it was something wrong with their system that’s why I wasn’t able to make the payment and assisted with the payment but it will be considered late. I talk to three different people and nobody was able to assist me because we would have to try these steps first to avoid the $15 fee. The guy I talk to the day that it was due took my payment just like that no hassle or anything something they could’ve done and we wouldn’t have had any issues especially them knowing something was wrong with their system internally. So I receive a late fee for $75 call to the customer service and ask to speak to a supervisor they transferred me to Peter and he told me the only thing he can do is issue half off the late fee knowing that something was wrong with their system. So he in return transfer me Tony (the manager) he was very rude and said he can offer the same thing but then when I didn’t agree with it took back and said it was nothing else they can do and didn’t transfer to anyone else higher than him because they don’t take inbound calls. So I asked for a email address which he said he couldn’t provide any other info and he was the only I could speak with. Bill crap it’s always someone higher than you Sir. But don’t worry I’m not going to stop until I get this taken care. Next I’m contacting Action 9 and they will get to the bottom of this! RUN FROM THIS COMPANY THEY ARE SOME RIP OFFS!

WORST COMPANY EVER! I cancelled my account 3 times since March 2022 (and received account closure emails all 3 times) and requested that my deposit of $500 be returned. I have called and spoke to 7 of the most incompetent people trying to get my security deposit back and have heard 10 different stories, yes 10 I had 3 people tell me 2 different stories each in the same call. Not to mention the countless ghost transfers, where you speak to one person who pretends to be reviewing your case and asked to put you on hold and a mysterious person picks up and you have to explain your issue all over again. Here we are at the end of June and I still don't have my security deposit.

I'm starting a class action lawsuit and filing complaints with the BBB.

FLEETCOR do not respond to this review with your lying, generic post! I am DONE talking to you.

Fleetcor is the worst company I have ever experienced doing business with. The statements and transactions pages are almost impossible to read and the company does not provide any assistance, they just expect you trust what they say you owe. The customer service reps and billing department do not communicate, and not one person in three weeks could tell me what was going on with my account. The billing department claims "they are not customer service" so they do not need to provide good service to their customers, every time our company spoke to someone on the phone they would talk over us and not assist in anything we were asking for to get clarification on. Get an american express card before you apply for fleetcor!

Hidden Fees, Terrible Customer Service, Credit Balance is never correct or consistent!! Overall a Awful Company

HORRIBLE! FRAUDULENT COMPANY! This is by far, hands down, the worst and MOST fraudulent company I've ever dealt with in the U.S. How they remain in business is baffling to me. I cancelled my account in March, 2022 and it is now May 12, 2022, and they have NOT refunded me my $500 deposit to this date. Every time I call their customer service line, each rep tells me a different story. They all say a variation of, your refund is "being processed" but it can take 6-8 weeks to get to you from Nashville, TN to California and I have NOT received it. It does NOT take 6-8 weeks for mail to get from TN to CA. They are simply stealing my money and pretending to be working on issuing a refund. This company is fraudulent. They charge exorbitant "late" fees and make it nearly impossible to pay one's account on time as their system locks you out for unknown reasons. They charge you a processing fee for paying them. It is truly the worst company to do business with in the U.S.A. They pretend to care about one's responses and one's experience but yet fail in all ways to issue refunds for one's hard earned deposit money. I would recommend any business to stay as far away from this company as you possibly can. It is better to do business with satan than with this company. He'd probably issue a refund faster.

The level of incompetence at this company is hard to believe. Have been trying to get them to correct a bank account number that they use for four months! So they use the wrong account, while we then manually pay, but when the ACH is rejected they put us on hold for 7 days, no exceptions, it's POLICY, even though it is their fault to begin with and account is paid. Their phone IVR is horrible, their phone VOIP is worse. Terrible company, financial services hides behind multiple barriers. BP WAKE UP, STOP USING THIS COMPANY. They don't care, they cost you business.

Extremely unreliable!!!
This thing is good only if you have a boring life and a lot of free time and don't mind spending it fighting for your money, arguing and proving you right to some useless service that is barely working but constantly messing with your business!
This service is a joke, they deserve minus infinite stars!
They are not updating your balance on time, they are not accepting payments on time, then your cards are not working until the payment is processed, which in the best case will take about 48 hours.
You'll have to call the costumer service every week to waste about an hour waiting on hold so they can tell you that they are sorry for your inconvenience but there is nothing they can do to help you as from their side everything looks good and they don't see a reason why it wouldn't work.Then they'll ask you to participate in a survey to evaluate their PERFORMANCE so you can waste another 30 mins of your time.
Last Friday (the payment due day) on my app I had a credit on my account and I wasn't able to pay.
I wanted to prevent an eventual shutdown so I called the costumer service.
Guess what, I was assured that everything will be ok, as I don't have a balance posted on my account, so there's no need for payment, then on Saturday, next day the cards stoped working for next 4 days as the payments made during the weekend are scheduled for Monday afternoon, and late payments need an extra 48 hours to be processed, So my fleet wasn't able to use the fuel cards.
As a 24/7 transportation related business this is a major issue.
They also promised me a couple times already a permanent spending limit increase that will be available in next 72 hours and of course that never happened.
The saving is a joke, if you don't have a fleet the average CC with cash back will save you way more money and even more time.
Also they have a cheap and inefficient app that is working with google chrome only, and its very slow.
Auto Payment doesn't work, so there is no way to skip the "FUN"

This is the worst company ever. I cancelled them back in December and I’ve been getting the run around about my security deposit. I paid them off in full then cancelled and they still billed me which made my business credit drop. I’ve spoken with several people and all say my check has been issued and on its way but that’s been 3 months of the same excuse . If you check the BBB there 100’s of people saying the same thing so clearly this is how they operate.. STAY AWAY from this company. This is my second complaint on them. My first was Feb. 20, 2022 on this site and here it is a month later and still no check.. STAY AWAY from this company by all means

Deserves ZERO stars! Hidden fees, exorbitant late fee for being 2 days late. They REFUSE to send any paper invoices or statements. Their website to find any information is nearly unnavigable. Customer service is non-existent. Cancelled our fleet account today & blocked all cards from use. STAY AWAY!!

The Fleet Card company charges an additional $500-$800 in various nominal fees almost every other month,
In addition to gas fees, they also have monthly Fleet DashFee of $29.9 , a high-risk transaction fee of $170-200 , a late fee of $399.9 -$467 even for one day late, Fraud Protector Fee $52 and an additional $15 in interest. No Charge standards. I hope this company can express the charging standards of various names to the public, otherwise, as a consumer, you really feel that you have been robbed of money. cannot be logically demonstrated. If any enterprise wants to develop in the long run, it must have integrity, and it is immoral to go the wrong way to make money. Every time I ask customer service, they don't know the charging standard. never solve the problem.Can anyone tell me where I can find a way to complain and have them refund the fee?

Not only do they charge a "High risk fee" that amounted to over $200 a month for us but I paid online on the due date and they charged me $700 in late fees. In addition, I have been locked out of my account and have no way to access my bill and no contact person. This company is awful and we will not use them ever again.

How is the CEO of this company and speedway not in federal jail? The issues I've had in the past six months is nuts. We need a class action law suit. This is horrible.

I was sold on savings, but this program is difficult to use, randomly charges are being declined and random stations aren't in the approved network. Customer service is lacking as well. If you are using a fuel card program already, DON'T SWITCH!