FLEETCOR Avis 

The worst customer service in the industry, nothing but snake oil salesman,I will be filing a federal lawsuit for fraud.a fortune 500 company that does not even answer the phone

This company and it’s employees are a complete joke. We have been a Fuelman customer for six years so I thought getting the Fleetcor Credit card would be a great addition to our business for small, non fuel purchases. Spoke with a Mathew who assured me everything looked great, provided the limits of the cards, and verified the delivery address for the card....back at the very first of March. Spoke with Esther and Jasmine numerous times about not receiving the cards. Typical excuses of delay then we will sent out this second set Next Day air. Then the third time to request said cards again is that they were shipped, but could not provide a tracking number. Throughout all of this I received a call that said we had cancelled our account which is a lie. Now one month later, Esther says she can no longer help because our account was cancelled and to talk to Jasmine. These people and this company are bogus and should not be allowed to conduct business at all.

Applied online and got approved for a partially secured fuel card. Put up my $500 and they were supposed to match my $500 for a total of $1000 credit. When the card arrived it was only for $500. I called customer service and they told me I didn't qualify for the partially secured card after further review. No one ever notified me about this change so I closed the account. Communication is lacking, it's best to look elsewhere for credit. It will take 4-6 weeks to get back my deposit.

Absolute garbage operation. Their game is add extra hidden charges to invoices and bill every 2 weeks so they can generate more revenue from their ridiculous $75 late fees. Look elsewhere.

Zero stars! Speedway, wake up! Find a new partner beside FleetCor. The absolute worst customer service experience. We spend about 5k a month, so we are not big potatoes, but not small neither. Anyhow, FleetCor is having problems with their local post office (per their customer service) delivering mail on time. In the past 6 months, they have locked our account because of non-payment 3 times. Even though we mailed a check up to 10 days prior to the due date. They has left our drivers stranded without the ability to fill up. Call customer service and get run around. We are done! Currently applying for credit with a competitor and will be parting ways.

This fleet card is a joke. They charge fess for items never signed up for and although we have never been late on a payment they decided with no documentation to label us high risk and charge us $5 a transaction and refuse to remove it. We will be cancelling our cards.

We were 2 days late with a payment and company charged 20% late fee and is now charging 6% per month interest. We were with Universal Premium/Fleetcor for over 6 years and were a good customer. We explained that we were locked out the web page and had trouble reaching anyone in customer service, hence our lateness. We asked for grace/forgiveness on the late fee and they said no. Seriously? So apparently our business is not that important to them. I saw they have a lot of other serious complaints at the BBB and they are being investigated by the government. Good for them. May karma be theirs.

0 STARS TO THEM.

READ THE COMMENTS BELLOW and you will understand what each of us is going through with the Fuelman card and Fleetcor. I feel like all of the people in comments need to team up and open a new lawsuit against this company!
Horrible Experience, Stay Away from them!

I don't recommend this company
I don't recommend this company, dodgy practices and the weekly fuel rates/surcharges are expensive compared to the competition.

All I can say is that we have had this company for the last year and a half. They har beyond horrible. I can type out a long statement but all reviews bellow this say it all. Fees, Fees, Fees and all unclear and horrible customer service.

worst card ever, please STAY AWAY

1)they took fraud protection fees, my card was hacked twice, i locked the card and call them to stop the fraud NOTHING HAPPENED, they told me the transaction should be posted first then we will investigate, then charged me with the amount stolen !!!!!!!
both times!!!
they told we don't see a fraud, keeping telling them im in another city how come someone is using my card!! no action and i had to pay them

2) a lot of Unrealistics Hidden fees

3) you won't understand anything from their bills

4) the transactions fees are enormous

5) the fuel price is higher than the cash one , no reductions or discounts

6) pilot and Love's became out of their network.. they charge you 25 dollars when you fuel with them

STAY AWAY... STAY AWAY.... STAY AWAY

I spent 3 weeks going back and forth with them explaining and giving proof how we were doubled billed for services. It's ironic how they tell you that you have a dedicated account manager when you sign up and as soon as there is an issue you can't reach them. I really wish I didn't take a chance on this company for my company as we were needing a card that offered a little more. Small businesses don't have the capital to shrug off being doubled billed for items. After having a bad experience with one of their service providers (damaged our one of the fleet vehicles), we noticed on our reports the autoshop changed (updated) the services we received, but put it on two different days which in return caused us to be doubled billed. This has been a nightmare. Supposedly, our issue was escalated after we didn't receive a response from emailing them. Then it was escalated again only for us to call back a week later to find out it was escalated to the wrong dept. Meanwhile, we received an email (summing up) how they don't see where we have been doubled billed and the bill we see now is because we didn't pay our last bill. (Are you kidding me) We went from a bi-weekly cycle to a monthly cycle and that billing is still incorrect even though we have proof that our billing cycle has changed AND we did not miss a payment between the switch. However, that is neither here nor there. We were sent a generic "how did we do?" survey after a phone call and we explained the situation and why they scored so poorly. We opted to get a follow-up phone call, never happened just emails that clearly showed they do not care or want to investigate our issue. Now we are receiving constant emails saying we are 'late' on an amount THEY got doubled billed for by the autoshop and then billed us. This is ridiculous. Till this moment we are still waiting for a resolution from the financial dept, if that's where this escalation actually ended up at this time. Going on a month now (covid-19 shouldn't be the reason for this terrible service and resolution time). Please stay away!

This company treats its employees like cattle. They promised those that had the capability to be able to work from home if there was more than 10 cases of COVID 19. Well there is now over 2 dozen cases in MN alone. There is over 4K cases in the US. Still they keep holding off. They've allowed upper management to work from home, but not the supervisors or teams. Though we have the ability to do so. We are located in a huge office building that has other companies involved. We're an international company and are only a few minutes away from the international airport. Yet they will not allow us to work from. They're not taking this outbreak seriously enough.

It is a HORRIBLE COMPANY TO EVER WORK FOR! I will not recommend anyone to work here, training is long and is not helpful at all when you actually start working. Supervisors barely know what they are doing, and the trainers get frustrated trying to train and help people!!!!! DONT WORK HERE

Price gouging on fees, unethical business practices. Signing up additional services without consent, I canceled said services, then they started them up again, I'll explain. This company began a Fraud Protection campaign and and suddenly fraud occurred on one of our cards 2 times within 2 separate billing periods. This card was not lost or stolen, and no issues of this kind previously on our account. We then felt like we needed it so agreed to keep the charge. They price gouge on fees and automatically set us up for options that we didn't sign up for; Accelerator Rewards Elite and Fraud protection, adding $38 in fees. I personally called and cancelled the rewards and they started billing it again to eat a credit, I'll explain. The credit that they applied to our account was for 2 extreme late fees that we were charged. One late fee for being 1 day late (1st time) was for $214.35, the 2nd and last time that we were late was by 3 days and the fee was $321.24, billing periods May and June of 2019, also this is when the fraud occurred. We were issued the credit back for this amount and then they proceeded to increase our monthly fees by the following: Fleetdash Subscription $29.97, Card Fee $26, Fraud Protection Fee $26, and the Accelerator Rewards Elite $12. Mind you they started billing these once they knew that we were phasing out, our fees went from $13.83 to $93.97 so they could eat our credit. I only allowed 1 card to be used while we used up the account credit that we had. Fuelman only bills every 2 weeks vs 1 time per month and do not make it easy to go to a monthly payment. We asked 3 times before we were ever late, to be billed one time per month, and they said it shouldn't be an issue because we always paid Early. No one ever made the change and I asked 3 different people. They also do not make sense on the auto payment option, which we always opt for with our vendors. I believe that they have a motive in forcing customers to pay bi-weekly, this gives more opportunity to charge excessive fees. The customer service is lacking and doesn't get any issues resolved, the billing being the main issue for our company. I tried to call today and cancel the account and no one answers the phone, system updates once again. I sent an email with instruction to cancel our account and remove any payment options stored in their system. Very Unethical Practices.

BEWARE!!! This company is Fraudulent and Dishonest. DO NOT SIGNUP for one of their Credit Cards such as BuilderPro, FuelMan, etc.
I had a BuilderPro Master Card (FleetCor Technologies, LLC) Compromised. The card was used in person in Raleigh, NC minutes later it was illegidy used (Authorized) in person in California. BuilderPro Contacted me and I immediately identified it as fraudulent and asked to have the card shut down. They subsequently allowed (authorized) three more transactions. I completed the dispute process the same day, before the fraudulent transactions were processed (batched). I contacted the merchants and verified they were NOT paid for the transactions. BuilderPro (FleetCor Technologies, LLC) is sending me a bill for the fraudulent transactions. Due to FleetCor Technologies, LLC fraudulent practices I cancelled the credit card, which we averaged $30K-$50K per month on. I have ALL the documentation and emails to prove my statement/s. The Attorney General and MasterCard needs to shut this company down

Horrible company. they hang up, and make everything difficult.

Why Chevron and Texico use them is a mystery to me.

I will find other gas suppliers for my company.

Sad...they are so lousy.