Folio London Avis 

We had a very disappointing experience with Folio London while trying to rent one of their apartments from abroad.

Communication was extremely difficult from the beginning. It was hard to get anyone to answer emails or phone calls, despite us making several international calls at our own expense. When we finally managed to speak to staff, the attitude was unprofessional and dismissive. At one point, we were told that “calling multiple times does not mean you will get the house,” even though we were simply trying to follow up after receiving little to no communication.

We were also told that a viewing would be arranged for the next day, but no confirmation or follow-up was ever sent. Later, during another call, we were informed that the office would not be working over the long weekend (Saturday, Sunday, and Monday). However, on Saturday, we discovered that the apartment had already been rented out.

What frustrated us most was not necessarily losing the apartment, but the lack of transparency, poor communication, and dismissive treatment throughout the process. International applicants already face additional challenges, and we expected a more professional and respectful experience from a housing agency.

excellent property manager!
Our property manager Agata has been amazing, responding to queries promptly and in a very cooperative way. She has always been very willing to help. Her support has been a major reason why our daughter enjoyed her 2 years at Norman Court, Chelmsford so much. Thank you Agata

My colleague and I recently rented a flat managed by Charlotte Goodyear, Lettings Negotiator for Folio London. She was very prompt in answering all queries and would go to great lengths to solve some difficulties we faced during the renting process.

Wendy was so helpful with helping to find a place in Royal Wharf. Moving is so stressful but she made it stress free! Thank you!

Our lettings negotiator Wendy was amazing, all our queries were dealt with quickly and we felt supported throughout, it felt like she was on our side and wanted us to get the property set up almost as much as we did.

Wendy was super responsive and made the process a breeze. We went from visit to lease signed in less than 3 days.

Charlie was very helpful and promptly replied to all my questions and made the process super smooth and fast!

Very nice website, it made things easier.

Have been a been a resident at Amber Court for nine years, I would like express thanks for trying Sharon Taylor my property manager. There has been ups and downs, to be honest more downs than upz. Everything seems ok until you leave, then this organisation becomes a nightmare. It's now been over a month since I left and we're still in dispute over a proportion of my deposit, which they've just ignored, they don't respond to any queries, ignore messages when you call them, you get passed from person to person. The total experience becomes a nightmare. Glad to be rid of them, Notting Hill Genesis is not a very efficient or responsible house in association.

Charlie is a really accommodating agent who goes the extra mile to make sure that I am able to move into the apartment within 3 days. He ensures that the entire process is seamless and efficient, which makes it a really positive experience for me. Thank you Charlie once again!

I’ve had a consistently great experience with Catherine as my property manager. Most recently, she arranged for the mould in my flat to be dealt with quickly and efficiently, and also sorted out a broken basin tap that needed replacing. Everything was handled without any issues or delays, which made the whole process stress-free.

Catherine has always been incredibly helpful, responsive, and reliable whenever I’ve needed assistance. It’s clear she genuinely cares about making sure things are taken care of properly. I really appreciate the effort she puts in and feel well looked after as a tenant.

I’m very grateful for all her support and would highly recommend her.

Lived at the folio property for 5+ years and had a great experience and time.

My experience with folio has been amazing. They were always responsive, clear in their communication, and made what can often be a stressful experience feel straightforward and manageable.

Charlie Morton in particular has been incredibly helpful throughout my whole renting process. From the initial viewing all the way through to signing the tenancy agreement, everything was handled smoothly and professionally. I really appreciate his support and guidance at every stage.

I've been renting with Folio for 2.5 years now and Agata has been the best property manager ever. She's super prompt, SO kind and thoughtful (even the concierge staff have such good things to say about her), and very on it. Having had some difficult experiences with agencies in the past, I have to say it makes such a difference when you meet someone who is so professional and considerate.

We have had a great experience with folio supported by Agata - when we moved and took up a new tenancy with a different agent we were expecting the same experience unfortunately this was not to be the case . Agata you looked after us well supported our issues timously , much appreciated keep on what you are doing and your clients will be happy thank you

I have been extremely pleased with Folio and from day one, I can say that I have been very impressed with the quality of the real estate that they offer.
I would like to thank Folio London, and especially Agata Sungaila for her strong support. When we have troubles, She was always quick to respond and help. We appreciate very much for her win-win solutions, which are good for both of Folio London and tenants like us.

Highly recommended!

I had a good experience working with Charlie Morton while securing my flat. He was helpful the whole way through, took the time to explain everything, and made the process comfortable.

Also, big shout-out to Folio; their online checks were quick and really convenient. Everything was done within 24–48 hours, and the whole system felt very smooth and intuitive. All the information was shared upfront, which made things a lot simpler.

Overall, a really positive experience from start to finish!
Great work Folio!

I've rented with Folio London for almost 5 years and my property manager has been Agata Sungaila.

I have been extremely pleased with Folio and from day one, I can say that I have been very impressed with the quality of the real estate that they offer.

After renting in many countries around the world, I can objectively say Folio has been nothing short of exceptional. The units are very well maintained in relatively new complexes, and have quality modern amenities and appliances.

More importantly Agata has been a very professional property manager, who has made prompt communication and personalized tenant support her emphasis in all of our dealings.

A beautiful rental unit with an awful property manager is an absolute nightmare. Agata is the reason why I will always recommend Folio and choose Folio again if their units are an option wherever I may move to in the future.

Our experience with Folio London was positive from start to finish.
We initially missed out on the first property we were interested in, but when a second one became available, we immediately got back in touch. Nabil, who had been our point of contact for the first property, kindly directed us to Francis, who was managing the second one.
Francis contacted us almost straight away and arranged a viewing that went smoothly from beginning to end. He answered all our questions, noted our requests, and even took the time to recommend some helpful tips and point us towards a few money-saving offers to make the move easier.
After searching for quite some time, making several offers that were rejected or outbid, and viewing a number of properties that were either not as described or simply overpriced, this experience was a real breath of fresh air. The property was exactly as advertised, and during the viewing a refurbishment was already well underway. We also really appreciated that there was strictly no price bidding.
Francis also helped guide us through some of the forms and applications and was always available on the phone whenever we needed assistance.
Overall, the entire process felt professional, transparent, and genuinely supportive. Our experience was 10 out of 10, and we would highly recommend Folio London to anyone looking for a straightforward and positive renting experience.

Brilliant experience in signing my contract, Wendy was brilliant at helping me get everything sorted at each step and keeping in touch. Would definitely recommend!

I stay in residential building which is with Folio London. I have a wonderful property manager Sharon Taylor
who has got really good understanding and takes care of our needs. I have been in same property of Amber court for around 10 yrs.

She never lets us down. She is so quick in responding to our emails and calls.
She has been withbus for this long.
Always checks if everything ok.

Thank you Sharon for being there always. Thanks for your cocern.