Food Basics Avis 

I just shopped at the new Food Basics in Prescott, Ontario and was pleasantly surprised. The store is well lit and the produce fresh and well displayed. The building and layout is a much improvement from the store in Brockville. The cashier was friendly.

Sandra in the meat department at Vodden st is amazing. She is always ready to help. So many times she has gone out of her way to help me, whether it’s to check stock or find something in store. She has a great personality. Excellent customer service.

Worst food, worse products never coming back there. Rude staff, disrespectful attitudes, complete waste of resources the import low quality food have expired produce degraded and low quality Product

Today I was having a moment and I happened to sit next to a Food basic employee of fanshawe Park and Highbury.
I was very upset and she calmed me down and spoke to me out of the kindness of her heart , she listened and made my day a little better. I didn't grab her name but she's a beautiful black lady with long braids .

Customer service is not available for returns
Today I had a not so nice cashier doing duties of teller an returns tell I should be going at the end of the line it's the third time that happened,idint think especially if it's the cashier s fault I should waste another 10 minutes of my time for acorection
on my bill. , Store I'm talking about is the food basics at East York town centre

Warning to all shoppers: Food Basics Jane & Wilson is chaos.
Manager Chavon publicly cursed me out in front of customers and staff.
Security followed me around the store like a criminal.
District manager Ryan Driscoll excuses it.
Shop elsewhere — this place has no respect for customers.

Had an issue with TooGoodToGo and their manager Jeremy went above and beyond for me. Thank you so much for making my day

FYI, when you add a new card and select it at checkout. It will still charge the old card unless you delete it!
Who’s have thought!!! Why give us the option to select a card???

Besides that, my oranges and tangerines were so soft my finger went through them and the last batch of onions I bought were soft and grew sprouts in days…

Other than that, their prices are great. However, the online app takes more effort than shopping in store. Half the items in the flyer can’t even be added to your list, and when they select your food, be prepared for bad fresh produce.

Also, if somethings on sale, make sure you select the “no substitute” option or they’ll give you items not on sale which defeat the purpose of shopping there….

Dealt with a Gentleman who was stocking produce and he helped me to get $40% off of a box of cookie as it was missing one cookie. He ran around just to get ,e a discount.
I also dealt with Mr. Bill Balazs, the Manager of the store. He is a Gem and an excellent individual with respectful and professional behaviour. People like Bill that makes a customer to become an esteemed customer of Food Basics on Water Street in Cambridge. Thank you Bill. You will go a long way.

Yes there Strawberries,are les then two dollars.
I'm sorry but,the one's I bought earlier.
This afternoon at the,lyon location were not edible.
I bought two,to see if they were like last time.
They were since COVID,the quality of the fruits and vegetables.
Have not been,as good as before.

Gasoline prices have increased 25% to 28% in the last year because of a WAR. In the same time period, Food Basics has increased the price of a box of Popsicles 36.8%. What is their excuse for gouging consumers as they try to buy a treat for their kids?

In late May 2026 I found some cheese that was past the best before date - one package from Mar 2026, one from April 2026 and 5 from earlier in May 2026. I took them to customer service saying I would like to buy the May 2026 ones with hopefully a 50% discount. Manager wouldn't do it for me. Said he can't sell expired product. I told him I've see other food basics or metro stores offering slightly past the best before date for 50% off. He shrugs. So I asked him are you just going to throw it out? He said yes. I said well can I just take it then? He wouldn't allow it. So nonsensical. And obviously they need to do a way better job checking the bb of their fresh food/dairy items. Something bb in March and still on the shelves in May? Ridiculous!!!!

I didnt have my moi reward card and asked cashier if I give her my phone number will it collect my points and she said no u have to bring it back next time. I looked it up when I got home and it told me yes you can give cashier your phone number and that will collect points. I know several places where you can do that.
This took place at store 100959 03 7054
At 2:49 pm

Today my elderly mother and I visited this grocery store on May 15, 2026 at approximately 10:15 AM to purchase only 4 bags of cow manure. What should have been a simple and respectful transaction turned into one of the most unacceptable customer service experiences I have witnessed in a long time.

My mother politely advised the cashier that we were only purchasing 4 bags of cow manure. Instead of acknowledging her, the cashier completely ignored her and proceeded to scan groceries for customers behind us as if we were invisible. I then calmly intervened and repeated that we were only buying 4 bags. Rather than handling the situation professionally, the cashier began mumbling and using disrespectful language toward my elderly mother.

There is absolutely no excuse for speaking to seniors or customers in a disrespectful or hostile manner. Every customer deserves dignity, patience, and basic human respect regardless of who they are or how busy the store may be. Watching my mother be treated this way was deeply upsetting and completely unacceptable.

Management needs to seriously address customer service standards, employee professionalism, and respect toward elderly customers before more people experience this kind of treatment. People do not spend their hard-earned money to be ignored, disrespected, and spoken down to.

Until this store takes accountability and ensures customers are treated with dignity and respect, I strongly encourage people to think carefully before supporting this business. Customer service matters. Respect matters. Seniors deserve better.

Amazing experience

The garden potted plants outside the store are dying because of neglect

The Food Basics I go to is super easy to get to from where I live. Although groceries are very expensive, I can rest easy knowing that I've got good deals in comparison to other stores. Also, there is so much variety! I have a special diet and have been able to find everything I need and more, from my lovely Food Basics. They are reliable and I am glad I can find everything from cocoa to miso soup. Food Basics helps make eating a joy.

The prices at Basics Dundas and 427 are absolutely ridiculously high!! Many flyer products are not stalked eventho there is empty shelves and the sales price is attached to give the impression of sold out, they didn't have it in the first place and there's no substitutions or rain checks anymore. I boycott Loblaws and Metro because of their prices and now Basics falls into the same camp. A really pissed off customer behind me in line said the higher prices are to compensate for the Moi points program. Probably true! The chicken and other meats look like they have seen better days. And don't get me started on the rude cashiers but who blames them when there is only 1 cashier and 15 people lined up. The little hat wearing loud dunce on cash 1 yelled down the chain, is there really that many customers or is she exaggerating? I could have slapped her!
I'm done with this place. Heading out of my neighborhood to No Frills for tinned goods and Starskys for fruit, veg, meat, cheeses and bakery. I also split My time at Brandts Warehouse for fantastic meats and German/Polish delectable.
Basics does not deserve our patronage!!

Horrible experience every time, rotten groceries and trashy looking stores nothing more. People are screaming angry. Terrible.

Feb 24 was charged $121.50 for a $68.54 Food Basics online Food Basics purchase. Called immediately to get reimbursed the difference but rep said she would request refund for $117.87. Same situation occurred a couple of weeks earlier –Metro refunded the difference. Called Customer Service and sent emails multiple times. Issue has been in "Pending Refund" for 17 days as of today. There’s an issue weekly with my Metro/Food Basics purchases. In fact normally 20-40% of items are not available so I have to purchase up to 3 times weekly. They don't care about their customers. What can I do to get them to refund me the overpayment they charged? I have since opened a yearly PC Express pass for $29 for a year of unlimited deliveries. Haven't experienced any issues. Loblaws, No Frills is much better experience on website no issues.