FragranceShop.com Avis 

828
•
TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

First, the price is outstanding for eau de parfume roll on. The bottles were packaged carefully and shipped in a timely manner. I will be buying more. Much to my dismay, Jessica Simpson's Fancy Nigh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have always been fortunate enough to find fragrances, newer ones and some oldies but still goodies on their platform. Their prices are fair, and my order ships as they promise My purchase arrives... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It is easy to find my favorite scents at FragranceShop.com. I love browsing the sales and always take advantage of tester packs to add to my collection. The prices are excellent, and the ordering is... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I spent $349 on fragrances that took several weeks to arrive and had no noticeable scent. When I requested a return, I was told about their 30-day return policy. I returned the products, but never hea... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Parfumerie

Écrit par l'entreprise

Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

828 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(828)

447 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Possible Old products

One of 3 fragrances ordered was several years old (after checking manufacturing date) When addressing with company, asking for replacement product, they replied that a shelf life of 3-10 years for unopened product is acceptable. Only allowed a return, postage my expense. I would not trust this site for future purchases.

13 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for your feedback. Online batch lookup tools can be misleading as perfume houses frequently repeat batch codes on a multi-year cycle. Our stock is genuine, factory-sealed, and stored under optimal conditions.

Because the item delivered met all quality and freshness standards, our standard policy applies, which allows for returns with return shipping covered by the buyer. We regret that this experience did not meet your expectations

Noté 5 sur 5 étoiles

Very good selection and great prices

Very good selection, great prices, quick delivery

1 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

Thank you!

I was crazy happy to have found my perfume which was discontinued years ago. I just happen to stumble upon it and found your store had it available. I was in disbelief so I checked to see if it was the real thing, I believe what your customer service told me. Sure enough itʻs exactly what i wanted and ordered 4 more. Well stocked for now.

31 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

It is amaziiiiiing

The perfume is amazing, the smell is identical and the longevity is unreal. I love everything about it more than the original. It was super well secured in the package, no breakage or anything. The roll on glides on the skin. I'm SO pleased, I'll order again as soon as I need more, I cannot recommand enough. Thank you very much.

12 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

Delivered timely

Delivered timely. Reasonably priced.

6 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

Absolutely 100% satisfied

Absolutely 100% satisfied! Care put into the packaging and it arrived earlier than expected! Will order again!

3 août 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

I am so happy with my recent purchases…

I am so happy with my recent purchases and will continue use the Fragrance Shop on future purchases.

3 août 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 1 sur 5 étoiles

Never Delivered

It’s been over a month and I still haven’t received my cologne.

3 août 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

We sincerely apologize for the delay and regret to hear that you have not yet received your order.

Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.

Noté 1 sur 5 étoiles

Its been a month and I still haven't…

Its been a month and I still haven't received my perfumes . The shipping label was created 20 days ago , and Fed Ex still hasn't received the package. Its a scam!

1 août 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

We sincerely apologize for the delay and regret to hear that you have not yet received your order.

Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.

Noté 5 sur 5 étoiles

Awesome prices and products

The prices on the name brand scents are outstanding and the perfume oil recreation is dead on!
Shipping was a little slow but worth the wait.

6 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

Exceptional service

Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best prices when compared to others. Also im not a bot and am not affiliated to the company. Just an 18yearold lad. Im tryna spread some positivity😁. Alr enough yap

20 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

Quick shipping and great prices

Quick shipping and great prices and I didn't have to leave the house and waste money on gas or fight through a mall to get these.

17 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

Great company to order from!

Great company to order from. Great products, prices, and they always are quick filling the order and sending the order out.
I have been ordering from this company for probably at least 10 years, and I have been very happy with the FragranceShop.com!

30 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 1 sur 5 étoiles

I cannot recommend FragranceShop.com…

I cannot recommend FragranceShop.com based on my experience.

On July 9, I ordered a fragrance as a wedding gift for my fiancée, with our wedding taking place on July 25. The next day, I received an email stating that my order had shipped, along with a DHL tracking link showing an estimated delivery date of July 14.

July 14 came and went with no package. When I contacted customer service on July 15, they simply sent me the same tracking link I already had instead of providing any meaningful assistance. After reaching out again on July 16, I was told to complete an insurance claim form. I returned it the same day and received confirmation on July 17 that it had been received.

That was the last communication I received.

With no updates, no replacement, and no apparent effort to resolve the issue, I had no choice but to dispute the charge through my bank. My bank investigated the matter and refunded my purchase in full.

My wife and I were married on July 25 and are now on our honeymoon. While FragranceShop.com didn’t ruin our wedding, they certainly failed to deliver on a purchase that was intended to make the day even more meaningful.

To add insult to injury, the company later emailed me asking if I was happy with my purchase—a purchase I still have never received. Even today, the DHL tracking page continues to show the package as “Processed – En Route” with an estimated delivery date of July 14.

Packages can get lost. That’s unfortunate, but it happens. What shouldn’t happen is a company failing to communicate, failing to provide meaningful customer service, and leaving the customer to resolve the problem through their bank. Based on my experience, I will not be ordering from FragranceShop.com again.

9 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for sharing your experience. We're sorry to hear about the delay with your order and the difficulty you encountered in getting a resolution. We are currently following up with the carrier for an update, as they had informed us the package was simply delayed and would be delivered.

If there's anything further we can do, please don't hesitate to reach out to our Customer Care team

Noté 5 sur 5 étoiles

I have never tried this fragrance and…

I have never tried this fragrance and it smells wonderful!

30 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 5 sur 5 étoiles

Fragrance shop.com had the best prices…

Fragrance shop.com had the best prices so I decided to give them a shot. I ordered four bottles of cologne, all shipped the same day and arrived perfectly packaged, two days earlier than expected.

All items are exactly as expected, authentic and a great value.

Thanks Fragranceshop.com! I’ll be a repeat customer!

27 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 1 sur 5 étoiles

The Cap on the bottle did not fit and…

The Cap on the bottle did not fit and it leaked in the draw. I even tried the cap from an old bottle. I have make sure it is standing because it will leak. The bottle does not fit properly. I have been using this product for year an have never had this problem.

24 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for bringing this to our attention. We're sorry to hear about the issue with the cap and the resulting leakage. This is not the standard we aim to deliver, and we would like to resolve the matter promptly. Please contact our Customer Service team with your order details so that we may look into this further.

Noté 5 sur 5 étoiles

Product as advertised

Product as advertised; received in stated time frame: reasonable price

23 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

Noté 1 sur 5 étoiles

Where is my Perfume....I am still…

Where is my Perfume....I am still waiting! from my order in April

15 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

We replied to your previous feedback from July 22 requesting more information, as we were unable to locate an order under "Kristy F." That request has not yet been answered, and this latest feedback does not include the details we'd need to look into it either.

In order to help, we'll need your order number or the email address used at checkout. Please reach out to our Customer Service team at https://www.fragranceshop.com/contact-us/ with these details so we can investigate.

Noté 5 sur 5 étoiles

This is my 3rd bottle of Obsession…

This is my 3rd bottle of Obsession ordered from this company. Product arrived in perfect condition, well packaged and on time. Price was my #1 factor for buying, department stores, Sephora and Walmart were significantly higher for same size bottle. I will continue to order my colognes from Fragranceshop.com

1 juillet 2026
Avis spontané
Logo de FragranceShop.com

Réponse de FragranceShop.com

Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus