Frank Innes Avis 

Do not let them manage any of your rentals they don’t care they let the tenants wreck it

I recently rented a house through Frank Innes Lettings (Ashby branch) in May, and I couldn't be more impressed with their service. From start to finish, the process was incredibly smooth and efficient, largely thanks to Izzy, who handled my tenancy.

Izzy was exceptionally professional, quick to respond, and maintained very high standards throughout. All documentation was perfectly clear, and communication was consistently on point, making what can often be a stressful process feel effortless.

I highly recommend Frank Innes Lettings for anyone looking to rent. Their professionalism and efficiency truly stand out

This is definitely the worst agency in Chesterfield, be very careful when renting a property with them, I will never rent with them again!!!!

Totally Unprofessional and Incompetent, our landlord they managed the property for went bankrupt, we were left in limbo for months with no information on what was happening, until a for sale sign went up outside our home, we were then treated like criminals for a year and a half, we had to get the local authority to force them to make repairs on our boiler in the dead of winter as they ignored our requests to fix it, we waited six weeks before it was repaired, no heating no hot water with temps outside at -5c, when we were eventually evicted through a section 21 no fault notice, it took them a month to realize we had moved out, they asked us why we hadn't paid that moths rent, totally cluess, avoid any dealings with this agency.

Avoid Avoid Avoid ,dishonest game playing liars at the Derby branch tried to make an offer they wanted us to jump through a million hoops without it being accepted. we booked to view they went to a different property that they sent a link to that we had zero interest in so a wasted trip with no apology ! when we did view the guy couldn't open the garage and knew nothing about the property he just said i don't know im just here to open the door he really didn't care a bit , looked totally fed up made us want to go without viewing
Then they started telling us that others had offered more then we did and started down the best and finals route, our broker said they were the worst company to deal so with we went elsewhere and brought something else seamlessly and 6 weeks later the property is still for sale - shocking company

Awful company-avoid at all costs. Dealt with 2 branches-one turns up without the code to get to the apartment block-leaving us on the street whilst he went back to the office to find the code. Then he came back without a key to get into the apartment-again leaving us there whilst he went back to the office to find the key.
Other branch sent a man who was only there to open the door. He said himself it was embarrassing and he couldn't tell us a single thing about the property for sale. Few days later having had to email to get all the information that should have been given to me at the viewing I made an offer. In the middle of the negotiations the agent disappears for 4 hours to do some viewings-failing to tell me my offer had been accepted! At the end of all that and only once solicitors were instructed they tell me there is no freeholder. I would never have even viewed had I known there wasn't a freeholder. Totally deceptive, untrustworthy and abysmal.

first time moving and they made it such an easy experience. i most definitely was not the easiest of their customers, i would ring them at least once a day with a question about the application process and they were brilliant with dealing with my queries. i’ve now moved into the property which had a few issues to begin with and they’ve contacted the landlord who is now getting a contractor out, so they were great with that. i also wanted to change the date my rent was due which they made a simple and quick process. To say this was my first ever move and should’ve been at least a somewhat stressful experience they made it such a smooth experience and explained everything to me in a way i understood as a first time tenant.

Utterly terrible, please do not bother if you're a landlord. Withholding deposit even when tenant thoroughly wrecked the property months ago. SMT are not legally trained and have no idea how to resolve issues. Seriously doubt the tenant was thoroughly background checked. Passed round in circles unprofessionally. Withholding rent protection, haven't followed procedures. Need I go on. Thousands of pounds down in rent and fees and zero offer or liability.

Frank Innes in Derby have been handling my let property for five years now. During that time I have had three tenants and I'm sure they would echo my wholehearted endorsement of the Derby team.

My most recent contact has been with Euan Aldred who helped the previous tenants move at short notice into their own property and found e a great tenant in less than a week.

Thoroughly recommended and also check out their insurance products. Good value and the price hasn't increased for three years!

Frank Innes Nottingham appear to be run by 18 years olds fresh out of school with little to no ability and integrity.

Renting a property through Frank Innes has been a nightmare. They have lie and contradict themselves, over and over. We have seen examples of tenants not having their issues reported on to us for us to arrange for them to be fixed, when we go with contractors Frank Innes organise they replace good quality items with items barely better quality than IKEA and then charge top dollar. You ask them a question and they go silent for about 3 months before coming back to you. But do not fear for this "management" they will happily take a cut of the earnings. I have never seen such an unprofessional, incompetent organisation.

If you are either renting your own property or renting a property to stay in, avoid this company.

We were renting a property with Frank Innes that was being put up for sale.
What was a very stressful time and situation searching for other rentals, Frank innes supported us with our search and the first house we viewed with them we were accepted for renting.
Paige Briddon made the process fast, efficient and kept us updated all the way through the process.
She is exceptional and an asset to the team! I would recommend her to anyone!!
Turned a very stressful situation into a positive outcome and a fast move in date and turn around.

Lots of errors in communication, some really important things too, false information also. Made it a frustrating experience. I would not recommend.

We booked property 4 times. No one showed up. Wasted of time. Dont try to buy or book viewing from them. They are unprofessional disrespectful unmanaged.
Very bad experience with them. No chance we will contact them again

I had a very disappointing experience renting a room through Frank Innes Derby. The whole process turned into an absolute nightmare. Unfortunately, they showed very little care for tenants, constantly shifting responsibility onto the landlord — but at the same time, they made it nearly impossible for me to contact the landlord directly. They provided two contact numbers: one was incorrect, and the other was never answered.

The level of customer service was extremely poor, and I felt completely unsupported throughout my tenancy. Based on my experience, I would never choose to use their services again, and I would strongly advise others to be cautious if considering them. This was, without a doubt, one of the most unprofessional and frustrating rental experiences I’ve ever had.

We decided to use Frank Innes to let out one of our properties. Niamh and Eden in the burton on Trent branch have been amazing. They have made the whole process quick and stress free and are always available to answer any questions. The advert for my property was live within an hour of the photos being taken and I was kept up to date regarding viewings. I will definitely be using them to let my properties in the future.

Again if it’s a zero star option I’d choose this, I resent having to even give them 1 star.
The agent don’t answer all your questions actively ignore you on the ones they don’t know how to answer
They don’t look after the keys to your property, or do proper inspections. Expect you to do everything including chasing them.
Quick enough to take your money but will also not tell you about additional fees and services
Let’s not forget the GDPR breach they tried to cover up - feel sorry for the poor lady’s whose passport and driving license I got sent from the estate agents.
I paid for a service I don’t feel like I ever received.
Overall a complete shambles of a company I’d love for someone to contact me about this and I’d be happy to share all.

Terrible
Don’t leave your house keys with them as you won’t get them back.

I chose them because stupidly believed in their marketing success. but unfortunately taken me 9 month instead the 16 weeks. I chosen Frank Innes solicitors absolutely rubbish. my thought was will be quick and straight forward everything in one place. Simple but NOT. Waiting far to much to chasing documents keep in touch with other side solicitor updates and local authority. So absolutely NEVER AGAIN.
And of course taken the fee off which they think they deserved.
I know buying and selling previously but this beyond everything.

I just want to say thank you for Jacob who showed us round Woodborough Road NG3 5FR yesterday. He explained everything we needed to know about the house and took his time showing us around and talking to us, making us feel understood. Thank you Jacob 😊

Have recently dealt with Frank Innes,Derby regarding finding new Tennants for my property.. I have dealt with Frank Innes for years,and this was no exception... Always at the end of the phone if needed,and emails always dealt with in a prompt and professional manner.... Special mentions to Niamh and Maddie....Thanks