Frank Innes Avis 

The Nottingham branch was our agent for the purchase of our daughter’s first home. From the moment we expressed an interest in the property Tiger was such a terrific member of staff who listened to our needs and acted promptly upon them. After a short while in the office, Tiger’s interpersonal skills put us at ease. We felt valued, an experience which never failed throughout the entire process to completion.
Morgan, branch manager, was always available whenever we needed information. Her experience in the estate agency sector was readily apparent, particularly when difficulties with our solicitor arose. We are so grateful that our daughter’s first experience of purchasing a house was managed by such kind and caring staff. We really did feel we were amongst friends! Thank you.

As a homeowner who entrusted their property to Frank Innes for management and tenant oversight, I am compelled to share my harrowing experience. Over the years, I placed my full trust in Frank Innes in Loughborough believing they would diligently safeguard my investment. However, this trust was shattered when I discovered the appalling state of my property after my tenants vacated.

Despite assurances that everything was under control, the reality was starkly different. The damages inflicted upon my property were extensive and far beyond what could reasonably be expected from normal wear and tear. It became painfully evident that Frank Innes had failed in their duty to adequately screen and manage the tenants they placed in my home.

The financial burden incurred due to these damages was significant, costing me a substantial amount of money to rectify. The neglect and oversight by Frank Innes not only resulted in tangible financial losses but also caused immense stress and frustration.

In conclusion, I urge any prospective homeowners considering this agency for property management services to proceed with extreme caution. My experience serves as a cautionary tale of the potential consequences of entrusting your property to an agency that fails to fulfill its obligations. The damages inflicted under their watch have left me deeply disillusioned and financially burdened.

If you want to let you property than Frank Innes is the only answers. My experience with Frank Innes is fabulous. So many good qualities that can write here. Staff is so helpful, polite and well professional. Very easy to reach out. They promissed to find tennant in 2 days and it was happened in just less than a day. So, impressed with the service. Must must recommanded.

Rubbish. Derby branch to don’t answer the phone for letting or sales and don’t get back to you.

Frank Innes were helpful, but the process to get a rental property is very slow annoying.

If I could give no stars to the Nottingham branch I would.

Took 14 months to sell my empty property.

Had 4 offers put forward from them at different times which I accepted. Unfortunately each time they didn’t do the due diligence I asked them to, and no suprise they all fell through.

When it finally came to selling it, I was charged £600 by my solicitor to cover all of the sales that fell through. Didnt have a choice not to pay as was taken out of proceeds of house sale. How is that fair?

They even tried at one point to get me to accept 17k less than asking price because the buyer couldn’t afford it!! Absolute joke.

They are attached to Countrywide who are also a nightmare to deal with.

Would never use again to buy or sell

If it were possible to give a 6* I would. Beth Young and Ebony Wright of Mansfield Branch were absolutely brilliant. Although should have been a simple sale (first time buyer/no chain) issues arose which they handled so well. Can't recommend more highly.

Moving day. They didn’t call me back to say how to get the keys for my new house. The chain almost collapsed. Utter incompetence and no apology. I’d never use an extortionate high street estate agent when online ones provide a better service for a fraction of the price! It’s stressful enough moving as it is. Terrible communications.

Cash sale, empty house..12 weeks later!! Coalville branch. Complete lack of communication, each week I would have to chase, never got back to me.. I would always have to call back.. manageress very patronising towards me when I HAD to go in the office to find out what’s going on after no replies from email or phone. I have bought and sold 12 house in 10 years.. this was the worst experience I’ve ever had. Emailed 2 days ago about having the ‘for sale board’ removed 2 months after the sale and guess what.. no reply! Don’t get frustrated like I did, just avoid the Coalville branch.. some serious training needs to take place around ‘customer’

Wow! I have had a brilliant experience with mansfield branch! Michelle,Erin and Corrine! I cannot thank them so much they have gone above and beyond to help me and my two children find us a new home! Would definitely recommend these three lovely ladies to help!

Exterior door lock has seized up leaving the door unlockable. Reported it at midday, by 5pm they were still trying to get in touch with the landlord to authorize the repair. Then we were advised that it might not be sorted by the end of the weekend.

This is on top of being without heating and hot water for over a week last winter because they have to run everything past the landlord. There seems to be a focus on satisfying landlords at the expense of the tenants well-being, which is morally wrong.

STAY AWAY FROM RIVER CRESCENT APARTMENTS.
Flooded garages and parking spaces all year round. Repairs to apartments never done.
Poor communication with Frank Innes. All they care about is to take your money.
Stay away.

Professional and easy to contact. Beth our main contact was responsive and pleasant to deal with.
We were not local so the house sale could have been difficult but it went very smoothly.

I moved in as a tenant and the whole team couldn’t have been more helpful and flexible. Abby especially has been amazing. After a bad experience with a landlord I’m so grateful to be with a letting agents which seems to genuinely want to help.

Expensive fees but poor property managements. My house was trashed by the tenant and Franks Inns check out report only recommended a deep clean and suggested to claim £350 from deposits. End up I spent over £2500 to fix the mess (the property was refurbished before renting out). Moreover, they’ve failed to collect 3 months rent and asked me to take it to small claims court myself…
Throughout the year, they’ve “mistakenly” charged me for some random service several times…

Another one star to add to their recent reviews!!
Rented a property from Frank Innes that was infested with mice from the day I moved in. Took them 2 months of penny pinching visits to rectify the problem, the mice since returned and it’s taken them 2 weeks to tell me this in now my responsibility!!!
I’ve managed to keep my own properties free from rodents for 25 years so I’m dam sure it’s not my fault this house has mice!
I’ve ended my tenancy early and never wish to have any dealings with this company again!!
They also put the property up for sale 3 months into my tenancy so I was expected to accommodate hoards of viewers whilst supposedly living undisturbed in my home.
There are plenty of letting agents out there, avoid this one!!!

I am writing this review both as a landlord and as a potential buyer of another property.

Frankinnes has been managing my property for the past two years, and I see the level of service they give for the exorbitant prices they charge is very poor when compared to other agencies who charge a fraction of this charge, but provide much more. A basic thing, I never get anyone to pick the phone in their branch if I need something. Is this a big ask?

Recently a property had come for sale, and I wanted to have a viewing. I have managed to speak to the agent dealing with this property for a viewing, and have also emailed her more than four times for a viewing, and a date and time was confirmed through phone. But exact details like the actual address, and confirmation of the viewing has n ot been sent yet even after continuous phone calls and emails.

Avoid this company like a plague!!!

If there was a zero star i would choose it my
issue is with the Mansfield branch i rented my bungalow for 7 years my landlord put it up for sale and didn't tell me as Frank Innes was meant to they didn't tell me either woke up to a for sale sign on the garden this was very upsetting and stressful and now have less than 8 weeks to find somewhere to live no communication or compassion Avoid Avoid like the plague

Every step of the way Frank Innes were quick to respond to queries, constantly in contact and helped make the process for my first flat purchase significantly easier. I'll definitely consider them for my estate agents in future.

Fast, efficient, professional and excellent overall service . Thanks to Olivia and Jalen for delivering a superb and professional service from sourcing new tenants through to the move date .