Furniture & Choice Avis 

30 450
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Decent quality product,hudson table and chairs, only downside i didnt realise they were flatpacked,my fault i guess not reading everything in the add. Great communication from ordering ro delivery... Voir plus

Noté 5 sur 5 étoiles

Very happy with my purchase. Delivered on time within the time slot given, by two really helpful gentleman who took great care when putting the items in my kitchen. Really clear step by step instruc... Voir plus

Noté 5 sur 5 étoiles

From initial customer service question to arranging samples of chair covers to ordering and delivery the whole experience was great. The chairs were high quality and easy to assemble. Could not he ha... Voir plus

Noté 5 sur 5 étoiles

From start to finish - outstanding Delivery people., professional, polite and streets ahead of other furniture company delivery folk. Customer service post delivery because I foolishly attached a... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Magasin de canapés
  4. Magasin de meubles de salon

À propos de Furniture & Choice

Écrit par l'entreprise

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Écrit par l'entreprise

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

30 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(30 450)

1 057 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent service

Excellent service, was worried not sat on the sofa before ordering but couldn’t be happier. Fraction of the costs high street but better quality.
Do not hesitate, delivery on time great communication.

18 septembre 2026
Noté 1 sur 5 étoiles

Ordered a table and chairs from this…

Ordered a table and chairs from this company around 9 months ago.

Came looking very cheap quality thin mdf with a plastic marble effect wrap on it

Set was around £1000 which isn’t cheap so expected better, chairs wobbly already and the laminate has lifted on the corner to table and caught on someone’s jumper and ripped the laminate off the table revealing how badly made it really is

Contacted them and was told it isn’t a manufacturing issue and it was caused ourselves..

Granted the jumper caught it but had the laminate not been lifting it would have never caught a jumper

If you want good quality furniture DO NOT buy from here

I have pictures of the terrible quality underneath the wrap and honestly at £1000ish it’s a rip off at best

Update!!! Had the laminate not lifted (manufacturing fault) then no item of clothing would have caught on it and tore it!! Honestly if you want to pay good money for cheap furniture this company is the one for you!!!

You can refuse liability all you like. I’ve ordered a new good quality table from elsewhere I just want everyone to know the terrible quality of your items and hopefully this is enough to save someone else £1000 to have to replace 9 months later

Terrible customer service and terrible quality products

15 septembre 2026
Avis spontané
Logo de Furniture & Choice

Réponse de Furniture & Choice

Dear Darren,

Thank you for taking the time to post your feedback.

I'm sorry to hear that you are unhappy with the quality of the product.

From the images you provided, it was clear to see that the damage caused was accidental and not a manufacturing fault. Had it been due to a fault, we would have rectified the issue, as you are within the 12-month manufacturing guarantee period.

Regarding the wobbly chairs, please try the below:

1. Flip the chair over on a flat, raised surface and pull back the dust cover
2. Loosen the bolts for the rear legs and then place the chair back upright
3. Hold the backrest and gently move it side to side until the legs are wobble-free. You may wish to sit on the chair to check all feet touch the floor and it is wobble-free.
4. Retighten the bolts for the rear legs and reseal the dust cover.

We appreciate your feedback as it helps us improve both our products and the information we provide to customers.

Kind regards,

Ben
Customer Service Team Manager
Furniture & Choice

Noté 5 sur 5 étoiles

Perth chairs

I had already purchased a dining table with Perth chairs months ago of which I was very pleased with and decided to order another two chairs. So easy to assemble, very comfortable and look great. The ease of ordering online is second to none and the delivery service is excellent. 👌🏻

16 septembre 2026
Noté 5 sur 5 étoiles

Table and chairs

Hi, ... i was so happy with my table and chairs, ... they were exactly what the picture showed, ... beautiful and well made, ... i will be telling every one to look in on Furniture & Choice, before looking anywhere else, ... 😊😊😊

16 septembre 2026
Noté 5 sur 5 étoiles

The 3 seater and 2 seater in white…

The 3 seater and 2 seater in white leather is absolutely stunning, it’s even more gorgeous than the pictures show. I would recommend to anybody wanting a new modern stylish sofa that you won’t be disappointed

14 septembre 2026
Noté 3 sur 5 étoiles

Assembling and assembling instructions are poor

Assembling and assembling instructions are probably the worst I have come across, elderly people and anyone living alone would struggle with assembling. The colour is already coming off the chairs. Quality is poor and not worth the price. Communication around trying to get replacement parts could be better.

The dining table so far looks decent but again assembling without good alignment between the holes and the pieces is what ruins it.

I appreciated the refund in the end.

14 septembre 2026
Avis spontané
Logo de Furniture & Choice

Réponse de Furniture & Choice

Good Morning Rubel,

Thank you for taking the time to leave a review.

I am sorry to hear that you found the assembly process difficult and that there were issues with your dining set. We appreciate your feedback regarding the assembly instructions, and I apologise that they did not meet your expectations.

I can see that our Customer Service team has been in contact with you and that a partial refund was agreed as a resolution for the issues you experienced.

We appreciate your feedback as it helps us improve both our products and the information we provide to customers.

Kind regards,

Joe
Customer Service Team Manager
Furniture & Choice

Noté 5 sur 5 étoiles

CHAIR

The order process was so easy and the chair was easy to assemble and excellent quality. The delivery service was quick with regular correspondence, highly recommended this company.

14 septembre 2026
Noté 5 sur 5 étoiles

Totally delighted with our sofas

Totally delighted with our sofas. Ordering was simple. Delivery was on time with excellent communication and pleasant delivery people. The sofa is of excellent quality, actually much better than we expected for the price. The colour looks the same as on line and the fabric feels very good quality. The seating is firm and the back cushions slightly softer but supportive. Delighted to find all the cushions are removable so will be able to rotate them. We only had to attach the legs and this was really straightforward and the tool was supplied.

14 septembre 2026
Noté 2 sur 5 étoiles

Customer service was very good

Customer service was very good. Furniture not so good chairs wrinkling and bottom of chairs and table legs very flimsy. I will need to purchase pads to protect my oak floor. Black marks on the table legs. Amanda was very good. Company gave £90 but I am left with ugly marks visible through the glass. The furniture is not good quality and I would not buy from this company again.

14 septembre 2026
Avis spontané
Logo de Furniture & Choice

Réponse de Furniture & Choice

Good Morning Sheena,

Thank you for your review.

I am sorry to hear about the issues you have had with your table.

I am glad we got this resolved but if you decide that you would like a replacement instead just get in touch with us and we will be happy to help.

Kind regards,

Joe
Customer Service Team Manager
Furniture & Choice

Noté 5 sur 5 étoiles

We are thrilled!

The ordering and delivery were very straightforward. We enjoyed putting it all together. Two oldens!! The instructions were clear. Just the cushion bit was a bit of a struggle. Best to have an electric screw driver. Very pleased with how it all looks. The seats are nice and light but comfortable. And the price was reasonable. Very satisfied.

8 septembre 2026
Noté 5 sur 5 étoiles

Delivery was on time as advised

Delivery was on time as advised. The table and chairs were easy to assemble. Clear instructions. I’m delighted with them. They look just as I thought from the picture. Would definitely order from this company again.

11 septembre 2026

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