Furniture & Choice Avis 

30 450
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Decent quality product,hudson table and chairs, only downside i didnt realise they were flatpacked,my fault i guess not reading everything in the add. Great communication from ordering ro delivery... Voir plus

Noté 5 sur 5 étoiles

Very happy with my purchase. Delivered on time within the time slot given, by two really helpful gentleman who took great care when putting the items in my kitchen. Really clear step by step instruc... Voir plus

Noté 5 sur 5 étoiles

From initial customer service question to arranging samples of chair covers to ordering and delivery the whole experience was great. The chairs were high quality and easy to assemble. Could not he ha... Voir plus

Noté 5 sur 5 étoiles

From start to finish - outstanding Delivery people., professional, polite and streets ahead of other furniture company delivery folk. Customer service post delivery because I foolishly attached a... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Magasin de canapés
  4. Magasin de meubles de salon

À propos de Furniture & Choice

Écrit par l'entreprise

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Écrit par l'entreprise

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

30 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,7

Tous les avis

(30 450)

1 049 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

High quality furniture

I didn’t know this company before ordering online and I’m so glad I took a chance. I’ve got a dining table that is stunning, amazing quality, beautiful design and looks much more expensive. I would definitely buy from them again. The company hasn’t been spamming me with emails after my purchase was completed so that’s a big plus.

11 septembre 2026
Noté 5 sur 5 étoiles

Very pleased with the table

Very pleased with the table, looks really nice and is well made. Kept informed on delivery and the two young men that delivered my order couldn't have been nicer and were very helpful

10 septembre 2026
Noté 1 sur 5 étoiles

Looking forward to receiving my table…

Looking forward to receiving my table and chairs from furniture&choice I waited in all day I was following delivery progress online only to see they were delivering near prescot which is only about 20 minutes from my address mine was the next delivery only to see them returning to Manchester without delivering. I phoned furniture & choice I spoke to a woman she couldn't explain why my order wasn't delivered or when it would be delivered I asked for her name she didn't tell me so I cancelled the order I did get a full refund quickly

2 septembre 2026
Avis spontané
Logo de Furniture & Choice

Réponse de Furniture & Choice

Good Afternoon William,

Thank you for taking the time to share your feedback. We’re very sorry for the disappointment and inconvenience caused by your missed delivery.

Unfortunately, on the day of delivery, the driver reached their legal driving hours limit and was unable to complete the final deliveries on the route, which included your order. We understand how frustrating this must have been, especially after you had waited in all day and could see that the vehicle was nearby.

While we completely understand your decision to cancel the order, we're pleased that your refund was processed promptly. We regret that we missed the opportunity to deliver your table and chairs and provide the service you expected from us.

Kind regards,

Joe
Customer Service Team Manager
Furniture & Choice

Noté 5 sur 5 étoiles

when I contacted furniture & choice.

when I contacted furniture & choice.
I found all their customer service people very friendly & helpful.
I placed my order, after receiving my fabric samples & was kept upto date as to when my sofas would arrive, I now have them & they look very nice & modern. 😀

10 septembre 2026
Noté 4 sur 5 étoiles

Hudson dining table

This table is solid, very good quality and colour with the bonus it extends to seat more people. Would recommend.
The Assembly Instructions went from page 5 to page 8. Luckily my son, a joiner, knew how to build the table.

9 septembre 2026
Noté 5 sur 5 étoiles

Dining Table

I was kept upto date about item comming into stock and delivery .Good communication and prompt delivery. Table was packaged well and easy to put together. Fab quality ,looks lovely in my new kitchen .

2 septembre 2026
Noté 5 sur 5 étoiles

Very happy customer…

Quality of the chairs that I purchased is really good. Swatches sent first as requested. Fast delivery and arrived when stated. Well packed with lots of protection around each chair. Excellent communication throughout. Would highly recommend this company.

9 septembre 2026
Noté 3 sur 5 étoiles

good delivery,well packed,but not the…

good delivery,well packed,but not the most comfortable

1 septembre 2026
Logo de Furniture & Choice

Réponse de Furniture & Choice

Good afternoon Peter,

Thank you for taking the time to leave us a review.

I'm sorry to hear that you are not 100% happy with the product. Whether an item is comfortable or not comes down to personal opinion, which we appreciate.

This is one of the reasons we offer a 14-day free return policy. However, due to the order being delivered outside of this period, we can no longer offer this.

Kind regards,
Ben
Customer Service Team Manager

Noté 1 sur 5 étoiles

Shoddy laminate application

Purchased a table off this company over a year ago. When we purchased from furniture & choice we decided to spend more in the hope the table quality would last for the foreseeable. We spent just shy of £1000 which is a whole lot of money for ourselves. For that sort of money you wouldn't expect a table to be so badly made. Upon receiving it I wasn't particularly happy with said quality but at the time I had bigger things in life that required my attention as my wife was undergoing treatment for cancer. The table itself is lovely design but unfortunately the laminate on the table was lumpy. After only few months it was wearing through the little bumps exposing white bits which is presumably the coating underneath the laminate. Once my wife was coming out the other side of chemo treatment we got in contact with Gill from the customer service team. Who sent out a "specialist" who agreed it was pretty bad but even said "they'll argue it's wear and tear" which ironically they did. Considering we are customers Gill was rude, and made us jump through hoop after hoop. I then got a local laminate specialist to look and they agreed that it wasn't wear and tear and due to how the laminate was applied. He then asked us to find out some of the specifications of the laminate used from furniture & choice which they failed to supply. The amount of back and forth that we had to do was ridiculous even though we contacted before the warranty was up. We are now left with a shoddy table that cost us a lot of money and sour taste in our mouths. After everything it was last thing we needed. Never will we be buying anything from this company again.

7 septembre 2025
Avis spontané
Logo de Furniture & Choice

Réponse de Furniture & Choice

Good Morning Jason,

Thanks for your review.

Unfortunatly I have been unable to locate an order for you with the details you have provided.

If you require any further assistance please contact us and we will be happy to help.

Kind regards,

Joe
Customer Service Team Manager
Furniture & Choice

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