Futon Company Avis 

I ordered a leaning desk from Futon Company, we decided to pay a decent amount for something that was going to last us and would be of good quality. Once put up the drawers of the desk were shoddy - dowels were visible, the bottom of the desk where it joined the sides was cracked, and the whole thing tilted when you leaned on it so it pulled away from the wall and stuff would roll off. So i made a complaint. They sent a new desk componant. Which arrived in a trashed box and with significant chips and damage in the wood. And the tilt is still there. So not only was the initial product poor, but there was so little care in providing a replacement it was also extremely damaged. I really expected more from this company. Plus you have to keep all these massive boxes lying around in case you need to send it back. We have a new born baby and having to deal with all of this is a total nightmare.

One of the legs on the sides of the TV stand was taller than the others.

I had an excellent experience visiting Futon Company. The customer service was friendly and helpful, and the clear information provided about the products made it easier to understand the options available. Their emails are also informative and offer useful guidance about the products. Thank you for the excellent service!

Great purchase from the shop and order follow up for the matching item - highly recommendable.

When I visited the store, the staff were really helpful and knowledgeable.
I ordered my futon online and the delivery was efficient.
I have now slept on this futon for about a month, and have rolled it and turned it as advised. I have slept on futons for most of my life and find this one to be rather soft and lumpy and already with a pronounced dip in the middle. I have it on tatami mats. Have to say I regret the purchase and would not buy it again.

Responded to our problem regarding a table top very quickly and effectively

Very good service instore, and delivery after. Really happy with my futon!

Great customer service. Lovely shelving. Looks beautiful in my room.

Very helpful staff, my order was fulfilled vefy quickly!

I've come to like the offers that can be bought the Manchester Futon.
They do not deliver display stock which is a pain, but staff are ok, offers frequent and browsing is pleasant. They sell attractive, practical and a wide range for a quite small shop.

Easy to order and get from shop and I love the products.

The 5 stars was for the product which is a good little side/corner table although not as stable on a carpeted floor. Delivery was on time. However the assistant in the shop was constantly on her phone when I looked around. When I went back to order the table there was barely a smile and only the essential conversation. She really gave the impression she didn’t want to be there……

Straightforward. Not cheap but nicely designed and made

Very pleased with the purchase barr the little dent on the top which I put down as delivery handling and not the company. Not noticeable really, but a nice piece

Good qualify furniture made it up myself so must of been quite easy to assemble looks good

Furniture was easy to assemble and delivered quickly. Leaning bookshelf still looks brand new 4 months on. I'd recommend this brand.

Efficient service

Bought a sideboard described as MDF and wood veneer. Ordering process was good and i chose to collect in store - all going well so far. The unit itself was sympathetically described/photographed on the website - unfinished raw MDF edges, raw edges from shelf support timbers, and my personal favourite, legs shrink wrapped in wood effect plastic. A real shame - because the design is great!

Unable to leave product reviews on the website so contacted customer services who took three weeks to respond, even with a chaser, and thus far have simply offered to send some photos to a Trading Manager.

Really disappointed if I’m honest - it was an £80 unit, for which I wouldn’t expect artisan hardwood, but I would expect accurate website descriptions/photographs that allow customers to make an informed decision; and better customer service if things aren’t as expected.

Great product. Love it