Futon Company has so many products I love, it was difficult to choose when I was refurbishing my flat earlier this year. I ordered a few pieces and was not disappointed. Affordable (especially as the... Voir plus
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Lisez les avis des autres
When I bought my stacking shelves the assistant let me leave the parcel at the shop ( I had been going to collect it later but it started raining) . I later rang to arrange delivery, which I appreci... Voir plus
L'entreprise a répondu
Excellent help advice and warm professionalism from Shop staff, in the purchase of 6 sale bargain, well made , comfortable, dining chairs. Delivery was relatively prompt & notice of time slot upda... Voir plus
Lovely piece of furniture ( ladder shelf unit). Ordering was easy and delivery very quick. Item was well packaged and arrived undamaged. Assembly instructions were clear and straightforward and the fi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Futon Company sells sofa beds, bedding, cushions, textiles, tables, storage, lighting, storage and futons. We deliver direct to your door across the UK. Buy online today or visit one of our retail stores local to you.
Coordonnées de contact
2nd Floor, Doric House, 128-132 Station Road, E4 6AB, Chingford, Royaume-Uni
- 0345 609 4455
- help@futoncompany.co.uk
- www.futoncompany.co.uk
4,5
Excellent
16 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Futon Company
Thank you for taking the time to leave us a fantastic review.
Your feedback is much appreciated and we hope you shop with us soon.
Best wishes,
Prisca
Disappointing quality and customer services
Bought a sideboard described as MDF and wood veneer. Ordering process was good and i chose to collect in store - all going well so far. The unit itself was sympathetically described/photographed on the website - unfinished raw MDF edges, raw edges from shelf support timbers, and my personal favourite, legs shrink wrapped in wood effect plastic. A real shame - because the design is great!
Unable to leave product reviews on the website so contacted customer services who took three weeks to respond, even with a chaser, and thus far have simply offered to send some photos to a Trading Manager.
Really disappointed if I’m honest - it was an £80 unit, for which I wouldn’t expect artisan hardwood, but I would expect accurate website descriptions/photographs that allow customers to make an informed decision; and better customer service if things aren’t as expected.
17 septembre 2026
Réponse de Futon Company
Dear Ms Haigh,
Your product feedback is much appreciated - we apologise for any disappointment caused, we will be reported to the relevant department. The Customer Service Team recently contacted you regarding your recent order.
Kind regards,
Prisca
Réponse de Futon Company
Thank you for taking the time to leave us a fantastic review.
Your feedback is much appreciated and we hope you shop with us soon.
Best wishes,
Prisca
I very much like the product
22 septembre 2026
Réponse de Futon Company
Hi William,
Very pleased the Oslo Blue Cover caught your eye!
Kind regards,
Prisca
Réponse de Futon Company
Thank you for taking the time to leave us a fantastic review.
Your feedback is much appreciated and we hope you shop with us soon.
Best wishes,
Prisca
Great quality - good value
The quality of the product is great and it was a quick delivery - thanks
16 septembre 2026
Réponse de Futon Company
Thank you for taking the time to leave us a fantastic review.
Your feedback is much appreciated and we hope you shop with us soon.
Best wishes,
Prisca
Great experience with the local Futon Company branch
My experience with Futon Company has been great since I discovered it many years ago. Amazing product lines and most of all it is so lovely to walk into the local branch at Muswell Hill where the whole team is always so friendly and helpful.
18 septembre 2026
Réponse de Futon Company
Thank you for taking the time to leave us a fantastic review.
Your feedback is much appreciated and we hope you shop with us soon.
Best wishes,
Prisca
Love the products.
Love the products. Have several items now. All seem well made and easy to put together.
The delivery driver got me to heat up their lunch and didn't seem overly professional. Items did arrive when planned but I was glad I wasn't home alone.
17 septembre 2026
Réponse de Futon Company
Hi Em,
Thank you for sharing your honest review on your recent shopping experience. We are pleased all went well aside from the delivery company - this has been forwarded to the third party courier.
Best wishes,
Prisca
Réponse de Futon Company
Thank you for taking the time to leave us a fantastic review.
Your feedback is much appreciated and we hope you shop with us soon.
Best wishes,
Prisca
Easy to order delivery on time very…
Easy to order delivery on time very nice and easy to build
16 septembre 2026
Réponse de Futon Company
Thank you for taking the time to leave us a fantastic review.
Your feedback is much appreciated and we hope you shop with us soon.
Best wishes,
Prisca
Good quality product
Good quality product, good communication re delivery and easy to reschedule.
16 septembre 2026
Réponse de Futon Company
Dear Jola,
We appreciate your brilliant 5 star review!
All the best,
Prisca
Réponse de Futon Company
Hey Julie,
We appreciate your continued support over the years - hope the Hat Tree looks fantastic,
Kind regards,
Prisca
Our Futon Deliery
We are pleased with the delivery, the team were very helpful. The roducs are great, we are very happy with the service.
17 septembre 2026
Réponse de Futon Company
Hi Karen,
Thank you for sharing your feedback with us,
Kind regards,
Prisca
Réponse de Futon Company
Hi Susan,
Very pleased the Nest of Tables suit your home decor.
Kind regards,
Prisca
Bedside tables
Great products, look fab and really good quality - love the shelf that pulls out for putting a drink on
22 septembre 2026
Réponse de Futon Company
Hi Claire,
We are very happy the Hale Bedside Narrow Cabinet has a unique design perfect for your needs.
Best wishes,
Prisca
Trusted classic company, great products and decent prices.
Customer service was excellent in arrange delivery.
18 septembre 2026
Réponse de Futon Company
Dear Clive,
Thank you for your great review - we appreciate your 5 star feedback and continued support. We hope to assist you in the near future.
Best wishes,
Prisca
Ladder shelves with cabinet
Lovely shelves exactly what I was looking for. Delivery was quick and at specified time. Product easy to assemble, took me about 30 minutes in total.
13 septembre 2026
Réponse de Futon Company
Hey Susan,
Many thanks for sharing your review with us - glad the assembly experience was quick & easy.
Kind regards,
Prisca
Very sturdy and the colour is amazing.
10 septembre 2026
Réponse de Futon Company
Dear Customer,
Happy you love your Olive Green Laptop Table!
Kind regards,
Prisca
Amazing shelf love it!
22 septembre 2026
Réponse de Futon Company
Thank you Agnulen for your great review.
Best wishes,
Prisca
Quality product as always and very good…
Quality product as always and very good service.
14 septembre 2026
Réponse de Futon Company
Hi Mike,
Pleased you love your new Dark Grey Soho Sofa Bed
Best wishes,
Prisca
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