We visited FW Homestores in Caerphilly today to buy a bed and mattress, and we had a fantastic experience. A special thank you to Tom, who was extremely friendly, helpful and patient. He took t... Voir plus
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Lisez les avis des autres
From the moment we entered the Barnstaple store there no pressure from sales staff. Just a warm friendly greeting & info regarding the extra discount on items. When we made our choice Alex was very... Voir plus
L'entreprise a répondu
Tim from the Cardiff store was incredibly helpful, kind, and knowledgeable. He made the whole experience easy and enjoyable, and helped us find a dining table and chairs that we absolutely love. We’re... Voir plus
L'entreprise a répondu
We were delighted with the service we received from the team at the Barnstaple store, especially Dave. We phoned and made enquiries about sofas, and he took the time to talk us through the options... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Accessoires de meubles
- Magasin de meubles de salon
- Magasin de canapés
Écrit par l'entreprise
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Coordonnées de contact
Riverside Road, EX311QN, Barnstaple, Royaume-Uni
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,8
Excellent
6 k avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Dan provided such great customer service during your visit.
It's wonderful to know he made such a positive impression and contributed to a great experience.
We truly appreciate your 10/10 rating and look forward to welcoming you back soon. Team FW Homestore
Kenny was very helpful and informative
Kenny was very helpful and informative. Very positive experience. Bought everything I went in for.
18 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your kind feedback.
We're delighted to hear Kenny was helpful and informative throughout your visit.
It's great to know you found everything you were looking for and had such a positive shopping experience.
We appreciate your support and hope to welcome you back again soon. Team FW Homestore
Paul was great in providing advice in…
Paul was great in providing advice in the Caerphilly store
18 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're pleased to hear Paul was able to provide helpful advice during your visit to our Caerphilly store.
His knowledge and friendly approach help make choosing the right furniture that much easier.
We appreciate your support and look forward to seeing you again soon. Team FW Homestore
Absolutely terrible customer service
Absolutely terrible customer service. We bought from the Cardiff store. We have been 14 months without a useable sofa, one full replacement, some repairs and lots of time wasting ordering wrong parts, waiting for technicians to come out and repeat. Wouldn't recommend them to anyone or buy anything else from them. I've now sent a report to Trading Standards.
17 juillet 2026
Avis spontané
Réponse de FW Homestores
Dear Julie,
We’re very sorry to hear how unhappy you are with the service you have received.
We understand this has gone on far longer than it should have. A technician attended to assess the issue with your sofa, and replacement parts were then ordered. Unfortunately, it appears that the incorrect parts were supplied or requested, which has caused further delays and frustration.
We completely appreciate how disappointing this has been, especially after already having a replacement and repair visits.
Our customer service team will be in touch with you later today to discuss the situation and agree the best way to move forward.
Kind regards,
FW Homestores
Great customer service
Great customer service, will be returning in the futute
18 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your kind words.
We're delighted to hear you received great customer service and had a positive experience with us.
Knowing you'll be returning in the future means a lot to our team.
We look forward to welcoming you back again soon. Team FW Homestore
FANTASTIC EXPERIENCE - Tracey at Newport branch.
Visited the Newport branch yesterday and was helped by Tracey in store who was so attentive and patient. 10/10 for customer service!
We have now ordered 2 sofas and a footstool!
Fantastic service and knowledge of all products in the store!
Would highly recommend.
17 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for such a fantastic review.
We're delighted to hear Tracey provided attentive, patient service and helped make your visit so enjoyable.
It's wonderful that you've found the perfect sofas and footstool, and that her product knowledge made the decision easier.
We truly appreciate your recommendation and look forward to delivering your new furniture soon. Team FW Homestore
Absolute pleasure
Absolute pleasure, made very welcome by David in Barnstaple, helped us with various chairs we were trying with the Dining table. Quality of furniture is second to none,after being recommended by friends would definitely choose here again.
Thank you.
18 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear David made you feel so welcome and helped you find the perfect chairs to complement your dining table.
It's fantastic to know our furniture quality lived up to the recommendation from your friends.
We truly appreciate your support and look forward to helping you again in the future. Team FW Homestore
Mattress Hunters
We've been on the hunt for a new mattress but having never bought one before, it was really confusing. Alex at the Barnstaple store was really helpful! We'd been around a few stores but found a bed within like 3 butt checks and it was SUCH A GOOD DEAL. Like crazy good deal that we actually just bought it.
Great service, super efficient and the place always smells nice.
17 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for such a brilliant review.
We're delighted to hear Alex made the mattress-buying process simple and helped you find the perfect bed so quickly.
It's great to know you found an amazing deal and enjoyed the friendly, efficient service during your visit.
We appreciate your kind words and hope you enjoy many comfortable nights on your new bed. Team FW Homestore
What an amazing customer service by Tracy
What an amazing customer service by Tracy!! Visited the store for the first time and was blown away by the discounts and the quality of their furniture.
17 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your fantastic feedback.
We're thrilled to hear Tracy made such a great impression and provided amazing customer service during your first visit.
It's wonderful that you were impressed by both the quality of our furniture and the great offers available in store.
We truly appreciate your support and hope to welcome you back again very soon. Team FW Homestore
Great customer service at Newport
Great customer service at Newport store. Tracy Richards was very helpful, will definitely go back.
Very pleased with my purchase! :)
16 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely review.
We're so pleased to hear Tracy provided helpful service and made your visit to our Newport store a positive experience.
It's fantastic to know you're delighted with your purchase and found exactly what you were looking for.
We appreciate your support and look forward to welcoming you back again soon. Team FW Homestore
Please avoid
Please avoid. I ordered my TV unit on 1st January and it's only just turned up . The delivery date changed about 5 times. Customer service didn't have a clue where it was and didn't seem to care. When it turned up it was damaged so I sent them pictures and videos but they say it's not damaged and are refusing to do anything about it. Dispute is ongoing. Very poor company.
15 juillet 2026
Avis spontané
Réponse de FW Homestores
Dear Mr Walton,
We’re very sorry for the delay to your TV unit and for the frustration caused by the delivery date changing several times. We understand how disappointing this must have been after waiting since January.
We’re also sorry to hear that you feel the item has arrived damaged. Our team has reviewed the photos and videos provided, and from what we can see, we are unable to clearly identify damage to the unit. That said, we do not want you to feel left with an item you are unhappy with.
Our customer service team will be in touch with you directly to offer an exchange for a replacement TV unit and help resolve this as quickly as possible.
Kind regards,
FW Homestores
Tom at the Caerphilly branch was awesome
Tom at the Caerphilly branch was awesome. Gave us good advice and options and even left us alone to take time with our decision
No hard sales just excellent sale support.
14 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Tom provided such excellent service during your visit to our Caerphilly store.
It’s great to know he offered helpful advice and options while giving you the time and space to make your decision at your own pace.
We’re especially pleased that you appreciated his no-pressure approach and the support he provided throughout your experience.
Thank you for your kind words, and we’ll be sure to pass your compliments on to Tom. Team FW Homestores
Excellent service for Alex at…
Excellent service for Alex at Barnstaple. Very knowledgeable & helpful. Thank you so much
14 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Alex provided such excellent service during your visit to our Barnstaple store.
It’s great to know you found him knowledgeable, helpful and able to assist you with everything you needed.
We truly appreciate your kind words and will be sure to pass your compliments on to Alex.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team FW Homestores
Staff alex very helpful
Staff alex very helpful, explaind everything we needed to know,mainly correct measurements to fit our needs.
14 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Alex was so helpful and took the time to explain everything you needed to know.
It’s great to know he was able to provide the correct measurements and guidance to ensure the furniture was the right fit for your home.
We truly appreciate your kind words and will be sure to pass your compliments on to Alex.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team FW Homestores
Tracy was absolutely fabulous and…
Tracy was absolutely fabulous and helpful, not pressurising at all, so happy to have done business with her today. Highly recommend x
13 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Tracy provided such fabulous and helpful service during your visit.
It’s great to know she made you feel comfortable throughout the process with her friendly, no-pressure approach.
We truly appreciate your kind words and are thrilled that you were so happy with your experience.
Thank you for your recommendation, and we’ll be sure to pass your compliments on to Tracy. Team FW Homestores
Great team at FW Home Stores (Kenny &…
Great team at FW Home Stores (Kenny & Tracy) sorted myself & my nan out. Great value for money, high quality products.
12 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Kenny and Tracey provided such great service and helped both you and your nan find exactly what you were looking for.
It’s fantastic to know you were impressed with the value for money and the quality of our products.
We truly appreciate your kind words and will be sure to pass your compliments on to Kenny and Tracey.
Thank you for choosing FW Homestores, and we look forward to welcoming you both back again soon. Team FW Homestores
We visited the caerphilly branch and…
We visited the caerphilly branch and from entering we was welcomed by Tom, very pleasant young man, very friendly and couldn't do enough for us. Would highly recommend! Thanks again Tom for everything!
11 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear you received such a warm welcome from Tom during your visit to our Caerphilly store.
It’s fantastic to know he was friendly, helpful and went above and beyond to ensure you had a great experience.
We truly appreciate your recommendation and your kind words, and we’ll be sure to pass your compliments on to Tom.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team FW Homestores
Pine furniture Bought lovely pine furniture for my…
Bought lovely pine furniture for my living room today, and Paul the sales advisor was really helpful.
11 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We’re delighted to hear you found some beautiful pine furniture for your living room and had such a positive experience in store.
It’s great to know Paul was helpful throughout your visit and assisted you in finding the perfect pieces for your home.
We truly appreciate your kind words and will be sure to pass your compliments on to Paul.
Thank you for choosing FW Homestores, and we hope you enjoy your new furniture for many years to come. Team FW Homestores
Great service today in FW Homestores
Great service today in FW Homestores. They have a sale on lots of lovely furniture. Friendly helpful sales person that explained everything. Would recommend looking there for furniture you don't see in the 'big named' stores
11 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear you received great service during your visit and enjoyed browsing our furniture collection.
It’s fantastic to know our team was friendly, helpful and took the time to explain everything clearly.
We’re especially pleased that you appreciated our unique range of furniture and found something different from what’s available in larger high street stores.
Thank you for your recommendation and support – we look forward to welcoming you back again soon. Team FW Homestores
Very helpful Very polite martin from…
Very helpful Very polite martin from barnstaple store we have used many of times and never fail to deliver quality thank you very much
11 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We’re delighted to hear Martin provided such helpful and polite service during your visit to our Barnstaple store.
It means a great deal to know you have shopped with us many times and that we continue to meet your expectations with our quality products and service.
We truly appreciate your continued support and your kind words about Martin and the team.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team FW Homestores
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