The character of a company is only really tested when things go wrong. Defective garden furniture supplied. This lot hid behind the manufacturer , ignoring their responsibility as retailer. The tri... Voir plus
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Lisez les avis des autres
Ordered a door canopy £200 cheaper than every other website!!! It was delivered on time well packaged and the delivery guys brought it into the house for me (a very large and heavy box). Very pleased... Voir plus
I purchased a multi gym. Great price compared to competitors, great communication from customer service and I'm very happy with the product. Have to say I'm very impressed by this company I would buy... Voir plus
The outdoor Cat House came flatpacked high quality easy to assemble with all the different screw packs well marked.Very reasonably priced and fast delivery put hay inside because was told it softer at... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Jardin
- aussi dans
- Aire de barbecue
- Fourisseur de construction de jardin
- Jardinerie
- Magasin d'ameublement d'extérieur
- Magasin de mobilier de jardin
Écrit par l'entreprise
Garden Chic has been established for over 20 years. We are one of the first online garden centres on the internet, if not the first! Garden Chic supplies high quality garden lifestyle accessories including summer houses, log cabins, car ports, garden structures, decking, childrens play equipment, barbecues, garden furniture, hammocks, hedging plants. greenhouses patio heaters & saunas. Garden Chic offers a Price Promise and is commiitted to supplying the best products at the very best prices!
Coordonnées de contact
Royaume-Uni
- www.gardenchic.co.uk
4,2
Bien
579 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
wouldn't recommend
the shed was packed to tight so some bits were damaged, the shed had possible been stored outside fir a while as it all doesn't go together tightly so have had to seal and put more screws in place, however the shed still leaks!
30 avril 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
Relaxing bench
Quick delivery good quality product at a reasonable priced very pleased with purchase
12 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
The price was great it works great
The price was great
It turned up when they said it would
Two fab delivery people took it where I wanted
It was intact
It went up like a dream
It works
Perfection
23 avril 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Absolutely stunning 🤩
I am extremely pleased with my
4-seater rattan sofa set. The quality exceeded my expectations, and the grey colour looks modern and stylish. The cushions are thick, comfortable and provide excellent support, making it a great place to relax and entertain guests ☀️
The footstool is a fantastic addition and makes the seating area feel much more luxurious. The set was straightforward to assemble and feels sturdy once put together.
One of my favourite features is the fire pit table. It doubles as a table when the lid is in place and transforms into a fire pit when needed, making it perfect for relaxing outdoors on cooler evenings 🔥 👏 This versatility really adds to the overall value and enjoyment of the set.
I purchased this for my newly landscaped garden with grey composite decking, tropical feature wall and pergola, and it fits perfectly within the space. The rattan finish complements modern garden designs beautifully, and the set looks far more expensive than its price suggests.
I would highly recommend it to anyone looking for a comfortable, attractive and great-value outdoor seating area. It has completely transformed my outdoor space and created a stylish area for relaxing and entertaining family and friends 😎🍹🥳 🏆
19 avril 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
"The product itself is lovely
"The product itself is lovely, but the delivery and communication process was a complete disaster. It took several attempts and over a month of chasing to finally get the item delivered and assembled as promised. While the final outcome was acceptable, the customer service experience was very frustrating due to repeated logistical errors and missed deadlines. I would suggest the company improves its coordination with suppliers to avoid such experiences for future customers."
6 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
Really lovely greenhouse and great…
Really lovely greenhouse and great customer service
1 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Best price for lovely 6 seater garden…
Best price for lovely 6 seater garden furniture after searxhing on the web, delivery man assembled it all for me , was professional on time and friendly, would recommend .
12 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Just what I was looking for
Excellent sun loungers x2. Great price, very comfy. Fast delivery and well packaged. Only little niggly thing is you can’t sit down or get up too hastily as the back and front feet aren’t overly sturdy. They need to be able to pull out a little more for them to be safer. But overall very good and would buy again
12 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
Excellent swing easy to put together…
Excellent swing easy to put together cheap price for the product no delivery charges, arrived on time lovely delivery driver could not fault ordering from garden chic
2 avril 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Very disappointed I got hope and the…
Very disappointed I got hope and the handy man had put the shed up but I ordered a light grey one like advertised. The one in my garden is black now unable to store any paint or flammable liquids in there as it gets so hot.
23 mars 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
Bought the power washer and was very impressed
Bought the power washer and was sceptical as I had been using a friend's and it was double the price.
This pressure washer is equal to our better than the Bosch equivalent for half the money.
Very impressed.
31 mars 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Very pleased with both the product and…
Very pleased with both the product and the service. The 3m cantilever parasol arrived well packaged and was straightforward to assemble. The quality is excellent for the price, feels sturdy and looks great in the garden.
Communication from Garden Chic was good throughout, delivery was prompt, and the item matched the description perfectly.
Would happily purchase from Garden Chic again and would recommend both the product and the company to others.
13 mai 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Excellent purchase
Excellent purchase , fast delivery, very happy. Good price item
12 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Good quality & value
Purchased the Charles Taylor Dorset 3 seater swing seat. Very happy with quality of product. Delivery & assembly seamless. Purchased cover separately, would have been easier if it had a link from the swing. I would have purchased extra cushions & canopy but couldn’t find link for them either. Such a shame.
21 avril 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Poor experience
2 to 3 day delivery turned into more like 3 weeks, and only eventually arrived after I tried to cancel the order after a replacement also didn't arrive when promised. Customer service was poor, requiring multiple emails then phone calls about lost parcels. Difference of opinion between supplier and carrier as to whose fault it was. Quality is OK for the price but not great (big knot hole in one side piece) and delivery experience means I won’t be ordering anything else.
15 avril 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
fantastic service and outstanding food
12 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Excellent
Excellent. Covered my raised bed perfectly. Would have prefered it if the zips came down the front panels.
12 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
Fulfilment Issue …
There was a problem with the delivery which may have not been Garden Chics fault. The consignment contained two boxes of which I only received one and waited for the second box.I contacted Garden Chic and was told to wait as the delivery company would deliver…It didn’t !Although upon contacting Garden Chic customer services again they organised the missing consignment replacement delivery which was delivered promptly.
12 mai 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
Tent Crop Cage was very cheap and ideal…
Tent Crop Cage was very cheap and ideal for my needs. Very sturdy and lightweight
11 juin 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Good products at reasonable prices and…
Good products at reasonable prices and fairly quick delivery. Web site was easy to navigate and make the purchase. Product is of good quality and am very satisfied.
9 mai 2026
Avis spontané
Réponse de Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
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