I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We needed a pot for the beautiful Agapanthus White Heaven it had to be chic and stylish so of course we came back to you and the Bordo was just the one As before it arrived beautifully packed and w... Voir plus
L'entreprise a répondu
I cant recommend this company highly enough. Beautiful stylish water features and garden furniture. The customer service couldn't be improved upon...Laurence is so helpful , polite and efficient ..not... Voir plus
L'entreprise a répondu
The pot I bought is not like the images - the finish is like glitter applied, not “bronze” and doesn’t look like the images. When I sent Gardenesque the images on site and what I have and how it is n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.
Coordonnées de contact
4,5
Excellent
1 k avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quality item with speedy delivery
26 février 2026
Réponse : Gardenesque
Good afternoon Maria.
Thank you for taking the time to leave us a review of your experience with us.
Your feedback is really helpful to help is further improve our products and services.
Warm regards
Laurence
A wholly positive experience!
I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.I haven’t connected the pump yet, but plan on doing so next month, when the weather is warmer. Gardenesque were courteous and very helpful. No hesitation in recommending them.
4 mars 2026
Réponse : Gardenesque
HI Sally
Its so lovely to hear how much you are enjoying your water feature in your London garden.
Your experience is great to hear. If you have any questions please reach out and we will be happy to help.
Warm regards
Laurence
The pot I bought is not like the images…
The pot I bought is not like the images - the finish is like glitter applied, not “bronze” and doesn’t look like the images. When I sent Gardenesque the images on site and what I have and how it is not matching - they just replied saying this is what you ordered. Now I have a hefty return cost. I also wrote a review for the page on the same but see they have not published this, only 5* reviews. Disappointing for them not to cover the return for an item that clearly is different in real life. Won’t be shopping again.
3 avril 2026
Avis spontané
Réponse : Gardenesque
We’re sorry to read your review.
We always aim to represent our products as accurately as possible online. For any return or quality concern, we ask for images so our team can review thoroughly. Based on the photos provided, we found that the item received matched the product listing.
We do understand that seeing a piece in your own space can sometimes change how it feels. For this reason, we offer a 30-day returns period. As outlined in our returns policy, collections do incur a small fee, though you are welcome to arrange a return with your own courier if preferred.
Where a product arrives and is clearly not as described, we resolve this at no cost to the customer. This approach has helped us build a strong record of positive feedback across both our website and Trustpilot.
We continue to review our returns offering carefully. Providing free returns would ultimately require an increase in product or delivery pricing, and we aim to keep our pricing as fair and transparent as possible for all customers.
Warmest regards
Laurence
We needed a pot for the beautiful…
We needed a pot for the beautiful Agapanthus White Heaven it had to be chic and stylish so of course we came back to you and the Bordo was just the one
As before it arrived beautifully packed and was just what we expected .
Will certainly be returning customers
23 février 2026
Réponse : Gardenesque
Good afternoon Elisabeth.
Thank you for taking the time out of you rday to leave us a lovely review.
Your feed back is appreciated to continue improving our products and services.
If you ever need any further help please get in touch.
Warm regards
Laurence
Total waste of time..
Lawerence wrote to me offering me a trade discount.
"As part of our Trade team, you'd be eligible for an 10% discount on orders up to £1000 (£100 minimum spend), and 20% on orders over £1000."
After replying back to him.
He replied
"I am sorry to say a this time we are not able to offer you a trade account."
Why waste my time in the first place?
7 avril 2026
Avis spontané
Lovely choice
Lovely choice. Good communication. A good delivery time and really well packaged.
13 février 2026
Réponse : Gardenesque
Good afternoon Barbara,
Thank you for taking the time to out of your day to leave is a review.
Your feedback is really welcome. We are pleased to have delivered you a great shopping experience.
I hope you have a lovely day.
Warm regards
Laurence
I cant recommend this company highly…
I cant recommend this company highly enough. Beautiful stylish water features and garden furniture. The customer service couldn't be improved upon...Laurence is so helpful , polite and efficient ..nothing is too much trouble and he bent over backwards to make sure that he delivered an unrivalled standard of customer service. 10 out of 10. Will be using this fantastic company again. Thank you so much
1 avril 2026
Avis spontané
Réponse : Gardenesque
Hi Ingrid.
Thank you so much for taking the time out of your day to leave us a review. It has been an absolute pleasure to serve you with your enquiries. I am so happy we were able to get your water feature sorted for you.
I hope you have lots of lovely moments in your garden once it has finished.
Warmest regards
Laurence
Absolutely beautiful products and…
Absolutely beautiful products and outstanding service.
We already have four indoor plant pots from Gardenesque, and they have truly become a statement piece in our home - elegant, high quality, and timeless.
Delivery was very fast and reliable, and the whole experience felt seamless.
A special thank you to Laurence for the incredible support, the customer service was genuinely exceptional and made the experience even better.
Highly recommend!
31 mars 2026
Avis spontané
Réponse : Gardenesque
Good afternoon Olga,
Thank you for taking the time out of your day to leave us such lovely feed back about our products and the service you received.
I hope you have a lovely day and Easter weekend.
Warm regards
Laurence
I bought a huge ceramic pot and the…
I bought a huge ceramic pot and the price was very competitive and the pot is perfect!
4 février 2026
Réponse : Gardenesque
Good afternoon John,
Thank you for taking the time out of your day to leave a review on you new pot.
I hope you have a lovely day and Easter weekend.
Warm regards
Laurence
Lovely garden furniture
Lovely garden furniture, delivered on time. One of the screws was missing when we assembled the furniture but that was resolved.
4 février 2026
Réponse : Gardenesque
Good afternoon Vivienne,
Thank you for taking the time out of your day to leave us a review about your furniture and the service you received. I am glad we were able to resolve your missing screw for you.
I hope you have a lovely day and Easter weekend.
Warm regards
Laurence
Ecopots
Have ordered twice now from Gardenesque. Their products are of high quality and the delivery is made by excellent couriers
28 janvier 2026
Réponse : Gardenesque
Good afternoon,
Thank you for taking the time out of your day to leave us a lovely review.
We really apricate you sharing your experience of us and your pots.
I hope you have a lovely ret of your day.
Warm regards
Laurence
Quality products
Quality products , well packed and dispatched quite quickly .
I have purchased over half a dozen large Terracotta pots from them over the years and they have stood up well to the weather. In my opinion they are worth paying the extra for.
22 janvier 2026
Réponse : Gardenesque
Good morning Kelvin.
Thank you for taking the time out your day to leave us such a lovely review.
Its great to hear that our pots are fulfilling our and your expectations.
I hope you have a lovely day.
Warmest regards
Laurence
Lovely product but…
Lovely product. Safe delivery.
But bought in October for a Christmas present but the easy return period ran out long before Christmas Day when it was due to be opened. Would have liked the advert to say ‘if it is a present and there is any problem - easy return by mid-January’
Fortunately there was no problem but I had to keep my fingers crossed for two months.
27 novembre 2025
Réponse : Gardenesque
Good afternoon Mike
Thank you for taking the time to leave us a review of you experience.
Your feedback is very helpful to further improve or products and services. We will be looking to make this clearer in the future.
Warmest regards
Laurence
good product delivered on time
2 décembre 2025
Réponse : Gardenesque
Hi Mary,
Thank you for taking the time to leave us a review of you experience.
Your feedback is very helpful to further improve or products and services.
Warmest regards
Laurence
Water feature
As I haven’t put it together yet and will do that in the spring I can’t comment. But it’s out of the box and checked over and all looks very good. Pleased so far with my order. I will review in the spring when I can hear the lovely sound of trickling water. Can’t wait!
1 décembre 2025
Réponse : Gardenesque
Hi Joanne
Thank you for taking the time to leave us a review of you experience.
Your feedback is very helpful to further improve or products and services. If you need any assistance please do get in touch we will be happy to help.
Warmest regards
Laurence
Good all round
17 novembre 2025
Réponse : Gardenesque
Good Afternoon Diane,
Thank you for taking the time to leave us a review.
Warmest regards
Laurence
Réponse : Gardenesque
Thank you for taking the time to leave us a review of your experience with us.
Your feed back is helpful for us to further improve our products and services.
Warmest regards
Laurence
Great service
Great service. Responded straight away to a query I had and rectified the situation.
Would definitely recommend
13 novembre 2025
Réponse : Gardenesque
Good morning Patricia.
Thank you for taking the time out your day to leave a review on your experience wit us.
Your feed back is really helpful in improving our services and products.
Warm regards
Laurence
Réponse : Gardenesque
Hi Kristie,
Thank you for taking the time to leave us a review.
Your feedback is really helpful for us to further improve our products and services.
Warm regards
Laurence
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.