Globe TelecomAvis 

Terrible customer support, shady repair crew, you have to give them coke, maybe a tip, if you want to expect them to do anything. I suspect they have sabotaged the fiber installation so that I need to have them again, and of course, they made me pay.
At least fiber works fine after all this.

We just arrived in the Philippines on Sept. 25th. Our nephew suggested using Globe so we bought a Globe sim card to register from a Globe store. The clerk tried to register the sim card just to be advised that Globes system was unavailable at that time. I tried every day for 5 days and got the same reply. This is absolutely ridiculous service. I then bought a Smart Sim card and had no issues registering it and the call quality is excellent. My advise "Don't buy Globe Sim Cards". I checked numerous Reviews and it seems that Globe is consistent in their poor service.

WORST customer service provided ever. Why just tell us that you don't want to assist us.

Technically speaking your hotline is useless. We are calling to your hotline cause obvoiusly your GIE messenger and other line is not helpful.

So there is no way to talk to a human all AI.

TRASH Service!

Fiber high prices for unstable service. Whatever that fiber board that connects all the nearby customers get fiddled with, my fiber gets disconnected even when our line isn't being the one being repaired. The workers don't even give so much as a heads up that they're gonna fix something. Atleast a fricking headsup to prevent costly internet disruptions.

That's just one of the many issues Globe Fiber has. They get away with it because there's not much of a choice in certain areas.

I reported an internet issue last Aug-29 at 5AM. I requested to get a technician visit and someone came in the afternoon that same day and found out that a wire was cut going to the box and needs to be replaced. It was raining that afternoon and they advised to come the next day. I waited, and no one turned up. I called their hotline, and you can't speak to a person. Then I received notification that it was rescheduled the next day. I am frustrated as it impacted my work. Then another promise made saying they will make sure to visit today Aug-31 and again, no one came, no one notified. I will make sure to tell everyone I know how you operate and will make sure the people I know to transfer to a different provider. I will terminate my service with Globe and will even pay the termination fee just to get out from this. This is ridiculous, and I have been paying the bill religiously without any hitch! and this is what I will get in return!

WORST INTERNET SERVICE PROVIDER!! Don’t even attempt to open an account with them. THEY DON’T CARE ABOUT THEIR CUSTOMER’S CONCERN. ALWAYS MAKING YOU WAIT TO HAVE YOUR CONNECTION FIXED AND YOU CANNOT DO ANYTHING ABOUT IT. If I can give 0 as a rating, that would fit the type of service that they are giving!

Pina ka WORST na company.. Globe One App Nila scam!!!!!! Hndi ba nagbabasa ang CEO nyo sa reviews???? Super worst na services!!!!!

Worst internet provider. Wifi plans are ridiculously expensive, and they don’t even have any customer service that we reach out to for our concerns VIA PHONE. Their chat supports are useless, even the app. I’ve been trying to cancel our plan for almost a year now, and they can’t even process it.

Paid for their IDD SERVICE( INTERNATIOAL DIRECT DIALING)
Received confirmation that service was installed.
Unable to make international calls.
Unable to check my IDD status
Using Globe customer automated service is Truly the worst.
After finally getting a representative on phone .They were unable to do anything.

Prepaid Mobile data:
Internet is so slow (unless maybe you're using postpaid)
Our Converge Internet is waiting for repair but converge maintenance is also slow, it's been almost 2 weeks no internet already, si I ended up registering to globe mobile data and it sucks. You can't even search Google without waiting for minutes. Its mostly 0.01KB/s to below 5KB/s. 🙄 It's so frustrating.

The customer service for prepaid customer is overwhelming and doesn't offer an actual solution, instead they will give some "info" and things to keep in mind which is something very basic and everyone should know about when registering to a specific plan. They also don't interact over the phone with prepaid customers making customer support a frustrating experience for prepaid customer which I suppose they neglect customer who uses a prepaid sim.

When I was in the US, carriers treat every customer equally on the phone which builds trust to the clients, causes a positive impact to the users and makes the customer stay and share their experience to other people all because their customer service representative are highly being trained so we'll before they get to answer customer calls over the phone so why can't Globe do the same?

Globe One App has been broken ever since you decided to fix something that wasn’t broken.
Is there a problem with Globe One App and Apple iPhone. I have spent hours trying to get app to respond to Number Data input. Have followed all instructions and advice from Globe online help but to no avail. Have app installed on an iPhone 7 Plus and an iPhone 13 Pro Max.
New login procedure just does not respond to number input after going through new login identify procedure. Everything goes well until it asks for the registered number. It then responds. Please use or enter a valid number. Please enter globe at home number after entering number.
Driving me sira. My number is valid and registered. But to no avail. After closing app and opening uli, my account can be seen behind pop up’s that keep asking me to input a valid number, even when I can see it in the background. Valid and registered. But popups still block app from opening…. My fix around this is. If I can manage to tap the screen in the right spot between the popup screens I can gain access. Once the page opens I have all current data. Credit balance etc. if I go off that page to load or search, it goes back to popup blocking access. HELP HELP HELP

Not worthy of 1 star. If I can rate 0, i will gladly rate them. 4 tech already that went to our house to fix the line yet no one was able to do it. I keep on asking help. Was promised that they will give me rebate yet none. Was charged for monthly for nothing. I haven't used their net already due to their bad service. Was told that I can't cancel my contract without paying them. Lol. It's your fault that your employees are not working their part. You're asking me to pay for it yet you didn't do your part. What a waste

Garbage company!!!!!
Only milk the customer
Dumaguete Robinson mall service Center: 100% Katastrophe

Very bad service!! First of all, no fix charge. They upgraded our internet without even notifying us. From P1499 monthly charge, it became P1899 and we have no connection for 3 days already without prior notice. Customer Service is so hard to contact. Terrible service! Don't ever use Globe Telecom!

They do not deserve even this sole star!!! We have been disconnected from the wifi for some reason and no body is coming to fix it. We tried contacting them through their useless bot - nothing! I suggest you look for an alternative. Avoid Globe wifi at all cost!

Happy to call saying the bill needs to be paid when its paid.. You ring with issues about getting no internet and never get a call back. THIS COMPANY IS A JOKE!. The lack of customer service blows me away. Only staff seems to chase bills that are already paid. We are 11 days without internet, and you can't call anyone. If you get a call back after 7 days and they say we will look into this. 4 days later nothing.

As a Globe platinum subscriber, I have had a negative experience with the service I have received. Despite being promised immediate accommodation when visiting one of their stores, in reality, the wait times have been lengthy and I have been treated the same as any other customer.
Additionally, I have noticed no significant difference in network performance between my platinum subscription and my friends who use Globe's prepaid or lower postpaid plans. This is frustrating, particularly as my subscription promised priority network access.
I had hoped that being a platinum subscriber would result in receiving a higher level of quality of service, but instead, I have found myself disappointed by my time with Globe. I would advise others to be aware of their promises, as they do not always live up to them.

My recent experience at the Globe store in MOA has been disappointing. I visited the store to update my sim and was told by the staff that I would receive my esim via email within 15 to 20 minutes. However, it has been an hour since then, and I have yet to receive an email.
This experience has left me feeling frustrated and disappointed. As a customer, it is important to uphold promises made, particularly with regards to timely service delivery. In this case, I felt let down by the company as their failure to deliver on their promise has inconvenienced me and my daily routines.
Moving forward, Globe and their staff should work towards ensuring that promises are kept and improvements are made to their internal communication to avoid customers from being disappointed.