Globe TelecomAvis 

Globe is quick to take your money before even properly verifying your account, which is extremely frustrating. As a foreigner, getting an eSIM is unnecessarily difficult, with vague requirements and no clear guidance upfront. If you don’t meet those requirements, too bad they already have your money.

Customer service is terrible. Representatives are unhelpful, give scripted responses, and don’t actually resolve anything. Instead of assisting, they pass you around or repeat the same useless information. There is zero accountability and no real support for foreign customers.

Overall, the process feels poorly designed, unfriendly to foreigners, and borderline predatory. I would not recommend Globe to anyone who values transparency or competent customer service.

What a regret choosing Globe..
Bad connection, on/off internet, and even worse customer service. I had issues and then issues on my issues. In a country full of call centres, I couldn’t get a human customer service person at all I tried in store several times, equally useless and wasted so much time. Never again

If there's a negative value for rating this dog water telcom, I'd give it a negative 6-digits. Nonexistent customer service, yet so damn loud with their advertisment

Dear globe ang mahal ng load ninyo at nag dududa narin ako sa binibigay nyong promo . Nagpapaload ako palagi ng 100 pesos hindi pa ako naka panood ng video mag tetext na kayo na 500 mb nalang natira sa GB ko .
Ayusin ninyo dahil mas worth it pa ang TNT na load baka palitan ko kayo.

Internet in my resort dropped, 3 weeks for a technician to show up after twice not showing up. I changed supplier in the mean time but still need to pay the bill. Horrible service, stay away from this company. No customers care!!!

Worst telecom ever, dont buy this scam.

The frustration is real—it’s almost everyday our network will lost it’s connection and now it’s so slow. Slower than master Oogway is an understatement. It’s so frustrating since it affects my work so much, so bad, I felt like I’m getting a stroke. I hope the ceo of this network will not sleep well everyday.

Not recommended at all. Customer service is as slow as the internet they provide. Do not use globe. I hope they go bankrupt

The sim registration is the biggest scam ever

The technicians was able to locate our address and was able to identify the reason why the internet got lost but instead of fixing it, they keep on saying they will come back the next day to fix it but up until now the ticket created keeps on being rescheduled.

We’ve been dealing with internet issues for FIVE DAYS

five days of garbage service, zero solutions, and pure incompetence.

We’ve scheduled a technician THREE TIMES.
Guess how many showed up?
ZERO.

Not one. Not even a courtesy call. Nothing. Absolutely pathetic.

We even dragged ourselves to your Abreeza Mall Davao office TWICE, wasting our time just so someone OR ANYONE could fix this.

And guess what? The issue is still here, still unresolved, still ignored. Incredible.

What the hell are your tech people even doing? Twiddling their thumbs? Sleeping? Because clearly they’re not fixing anything

What is the point of us submitting tickets if your team can’t even be bothered to show up? You acknowledge them and then do nothing. Useless.

No support available. Too hard to register sim

First my cellphone was broken with esim 2 years ago I have 2000 pesos in gcash it's gone just
Iike that because you deactivate my esim with out telling me now I have also a
Problem my cellphone is broken cannot be fixed also esim I have also have,money in gcash and Maya both have, money I ask you through, messenger.but you told me you can't help me because I didn't delete,my simcard so I can't activate it my phone
What kind of bullshit and corruption is this esim is just like cloud is in the air.its very simple for you to deactivate in my old phone and activate again that's why it's called esim.panloloko n po ito at panggigipit I have tmobile
Here in ABROAD ONE CALL OR MESSAGE ITS EASY FOR THEM TO HELP ME.THEY GIVE ME A NEW QR CODE VERY SIMPLE GIVE A VALID REASON WHY YOU CAN'T DO IT.SO YOU ARE SCAMMER IF HUNDRED OF US CAN'T GET A NEW NUMBER AND HAVE 2000 PESOS EACH X 100 YOU HAVE STOLEN MONEY 20,000 PESOS .THIS IS TRULY EVIL COMPANY

this is your replied
Thank you for sending that, Alvin but even we resend a new QR code, you are not able to activate it since you didn't delete it to your olde device. As much as we want to help you to delete it to your broken one, the access we have here is limited. Thank you for your deeper understanding. Do you have other concerns apart from this?

Scammer don't trust them

Customer service is non existent, didn’t follow up on promises of 3 to 5 day technical advisor,
Even the automated system sent me in circles, useless!

Genuinely the worst telecom network I've used — the internet connection is beyond poor, the customer service is terrible, and the deals and promos are never satisfactory. Whether you're downloading files, streaming movies or music, play an online game, or trying to participate in a group call, Globe (and TM) will make sure to give you a trifling experience.

I paid the GAH broadband application on 10/25 and technician said there's no available line in my area on 10/26th so the application was cancelled. I was told the 1 month advance I paid will be refunded automatically within 7-14 days thru my gcash account. I have not received the money yet. And worst, it's so hard to contact them!! IVR will filter the options and will disconnect since you don't have an existing account/mobile yet. Other options will advise to go online. Chat support thru facebook takes days to have a live agent answer the chats and will close the conversation immediately if you didn't response without answering your inquiry at all!! I waited for days and no help at all!!

I’ll rate zero star for this telecom company. Useless having their SIM card specially if u have GCash account and u r in oversea roaming u have enough load to sustain the number still they still want u to load it inorder to sustain the number for your GCash account if not they will cut off your phone number without any prior notice . I’ve been contacting their customer service but they just gave me useless advises now they gave my phone number even my phone number registered Under my name and the worse thing I couldn’t open my GCash acct anymore coz I have to activate using otp so now my money in that GCash account were taken.. a full of scam. This review is for awareness to everybody