No idea why they have a contact us option on their website as they don’t bother replying. Given this level of customer service I’ll shop at a garden centre that cares about their customers and wants t... Voir plus
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Lisez les avis des autres
Enjoyed my time at the Garden Centre & found everything lovely, until I needed to use the toilet. Unfortunately the toilets facilities are dreadful. The smell was disgusting & the 2 cubicles I tried... Voir plus
I arrive at the Rochdale branch as they were closing. I was amazed at the level of service I received as I attempted to find some cement post mix. I had personal service and despite tills being closed... Voir plus
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... Voir plus
À propos de l'entreprise
- Pépinière
- Magasin de matériel de camping
- Magasin de meubles
- Magasin d'articles de barbecue
- Quincaillerie
- Service d'extermination des nuisibles
À propos de Gordon Rigg Garden, Home & Leisure
Informations provenant de diverses sources externes
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Coordonnées de contact
Rochdale Road, Walsden, OL14 7TJ, Todmorden, Royaume-Uni
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
3,8
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887 avis
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A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I ordered a piece of garden furniture…
I ordered a piece of garden furniture and in basket displayed courier costs if £50 which was paid. I then received an email advising that they would not post item out at charge of £50 and in fact wanted £110!! No option of honouring a ‘mistake’ as they said on their website and refunded instead. Terrible customer service and be aware of their website and ordering!
9 mars 2024
Avis spontané
Réponse de Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you have a negative experience when purchasing a piece of garden furniture from us. Unfortunately we have had a glitch within our system which has caused the delivery charges on our website to become incorrect on larger items which is why a member of our staff asked you not to order the egg chair which you ordered until the issue was resolved when you contacted us via phone before placing the order. Our web developers are currently working to resolve this and we are hoping that this issue will be resolved within the next 24 hours. Unfortunately due to the size of the piece of furniture which you ordered, it can only be delivered on a pallet which costs us over £100 which is why we gave you the option of paying the correct delivery costs or a full refund. Here at Gordon Riggs we pride ourselves on providing excellent customer service and we are disappointed to hear that you feel we fell below these high standards.
I requested that a happy birthday and…
I requested that a happy birthday and who it was from be written on the card. This Was not done.
20 février 2024
Réponse de Gordon Rigg Garden, Home & Leisure
Thank you for your feedback. We are sorry to hear that you were disappointed with you recent purchase from us. I have passed your feedback on to our web sales team to ensure that customer notes are not missed in the future.
Wow prices have shot up in the cafe!!!
So I can see and feel the prices have gone up in the cafe! £8.75 for a bacon sub??? Across the road (mill) which also belongs to Gordon Riggs £6.50!!! Ok, you don't get the spoonful of salad, but surely that's not worth the
extra £2.25? Cakes are cheaper
too in the mill! The scones are
also 3 different prices, in both cafes and the food shop, why? Why are some of the cakes pieces so small? No consistency :(
Got a reply from Gordon Riggs, which still doesn't address why the prices are so different for 2 cafes belonging to the same site! Cakes are the smallest I've had, in any garden centre! I don't mind paying if the item is worth paying for! Very disappointed with scripted answer I received. I've been visiting and spending here for years, I will now need too review that and will pass my experience onto friends and colleagues.
26 février 2024
Avis spontané
Réponse de Gordon Rigg Garden, Home & Leisure
Thank you for your feedback. Unfortunately like every business in todays climate we have had to increase our prices slightly due to the increased cost of utilities, wages, rates etc. We do however regularly conduct market research and have found ourselves to be competitive when compared to other similar establishments. With regards to the different prices of the cakes we offer, it depends where the cakes are sourced from as our prices are determined by the price of our supplier as well as the different running costs of each eatery. As the food in the farm shop is a take away item and so does not incur the same costs as our café and tea room we are able to offer the scones at a lower price to what we charge in our café and tea room. With regards to the sizes of the cakes, this is determined by the supplier once again. Each cake we buy specifies the amount of pieces it is to be cut in to. I hope this clarifies everything for you. Thank you
We are sorry to hear that you were disappointed with the response you received. I did try to go through each of the points you raised to explain why our prices differ depending on whether you visit the tea room, café or farm shop as well as addressing the portion sizes of the cakes.
One reason for the difference in the price of the cakes between the café and tea room could be the supplier we buy our cakes from. Our tea room does use a different supplier for some items to what our café uses and if the cakes in the tea room cost us more then we of course have to charge more for them. Another reason is that our tea room incurs higher running costs and so this also is reflected in the prices.
With regards to the size of the cakes, we do buy in cakes which tell us the portions included per cake, I will however pass you feedback on to the café and tea room manager to look in to.
We appreciate your feedback and welcome the opportunity to improve wherever possible. We do hope that this has not deterred you from visiting us again in the future as we truly value each and every customer. Customer satisfaction is of the utmost importance. However, in order to be here serving our local community for another 79 years we must be sustainable as a business while remaining competitive.
the gift card was delivered in time for…
the gift card was delivered in time for my son and daughter-in-laws silver wedding
7 février 2024
Easy to use to book a workshop
14 février 2024
Excellent service as usual.
Excellent service as usual. First rate service. Great company used them for years.
6 février 2024
Pleased to find a specific seed potato…
Pleased to find a specific seed potato which others don't stock. Arrived in good time, thanks😁
29 janvier 2024
Gift Voucher
Ordered a gift voucher to be delivered , Friday lunchtime. Delivered by midday Monday and cheaper than Royal Mail first class. Excellent !!! Recipient was delighted !!!
26 janvier 2024
Card
Disappointed in that the gift card was posted 2nd class and the envelope was split down both sides
Luckily the card was between the order form and had not fallen out
30 janvier 2024
Réponse de Gordon Rigg Garden, Home & Leisure
We are sorry to hear that your gift card arrived to you in such a condition. Your gift card should have been sent via 1st class post and we are going to check with the post office why they sent it 2nd class and remind them that all the envelopes that we drop off with them are to be sent 1st class. We will also look at our envelopes to double check the quality. We haven't had this issue before but it certainly should not have arrived split down both sides. Please accept our sincere apologies. We are very glad to hear that the gift card itself had not fallen out and so made its way to you safely. If it had of fallen out however we would of course have issued you with a replacement. We hope that this experience has not deterred you from shopping with us in the future. Thank you for your feedback.
Very prompt and effi client service
29 janvier 2024
It’s jus across the road it sells…
It’s jus across the road it sells everything food good plants home wear It’s lovely presented cafe and restaurant very friendly I love it ❤️
25 janvier 2024
Lovely friendly atmosphere.
16 janvier 2024
Todmorden branch
Todmorden branch.
I have been visiting this store for 30 - 40 years or more. Generally helpful staff throughout these years. The last several years i have felt an undercurrent of less enthusiasm from the staff. Barely a smile or interaction from them as you pass around the store. Yesterday 22nd jan, 2024. My partner and myself was browsing some left over Christmas articles and we had decided to pick a few stuff up on the way out after our shopping of plants. Unfortunately the product we wanted was no longer on display but the women was still packing up. My partner asked if they was still available. ‘No they’re packed away and we don’t know where they are’ cut a dry. No, I’ll just nip and look or anything from the woman. Disappointing attitude to be honest. The garden centre has excelled in its displays over the last years, with what looks like a massive financial investment, and it’s a credit to the company. Maybe it’s time to bring the staff up to scratch to, within their customer services interaction.
22 janvier 2024
Avis spontané
Réponse de Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you had a negative experience when visiting our Todmorden branch. I have passed your feedback on to management to look in to and address. Here at Gordon Riggs excellent customer service is of the utmost importance as we truly value each and ever customer and we are sorry to hear that we fell below this high standard in your experience. We would like to thank you for your feedback. We welcome the opportunity to improve wherever possible and hope that this has not deterred you from visiting us again in the future.
Excellent service. Highly recommended.
Excellent product and service. Highly recommended.
4 janvier 2024
Nice helpful person on the phone gave…
Nice helpful person on the phone gave me the information I needed so daughter got her birthday gift on time. Thank you 😊
9 janvier 2024
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