Gypsabella Official Avis 

ho inviato diverse e-mail chiedendo se potessero aiutarmi con il pacco bloccato , inizialmente mi hanno detto che non era stato spedito , ma dopo di ciò ho dimostrato loro che a me risulta che la dogana sta facendo dei controlli dal 14 luglio . Ho inviato diverse e-mail per far visualizzare a loro il tutto , e-mail a cui non rispondono . HO BISOGNO DI AIUTO E DOVETE RISPONDERE SERVIZIO CLIENTI PESSIMO

I’ve shopped with Gypsybella a few times now and there stuff is always amazing quality I’ve never been disappointed with a order

Beautiful clothes every time I order will be ordering more

I have bought quite a few things from Gypsabella over the years and I have not been disappointed with the quality or the sizing. They have lovely items and whilst I thought they were mainly for younger people, they suit all.

They wash great no issues, only once I have returned anything and no problem. Every email feels replied personal if you have a question.

I will continue to purchase and I am always looking on site for any new items that come up.

Ordering is fine and quick, so is delivery when items are in stock from pre-order items. Delivery is next working day usually and I have never been disappointment.

Bought the Calypso set from the recent collection and it’s stunning! The care put in and quality is beautiful, can’t wait to purchase something else in the future!

Really good quality

Beautiful set and fast postage! Would buy here again they have some really unique pieces!

Todo perfecto. La calidad de la ropa es excepcional.

The experience has been poor from the start. I was sent the wrong items and then it has taken many emails over 4 weeks, I had to send the items back myself and pay for the return even though the items were incorrect, I did get this refunded however I still have not received my refund for the returned items and they were sent to them over 3 weeks ago. I would be cautious, not because they are a scam company but they don't have the infrastructure to offer good customer service and clearly mistakes are made with orders.

So I return a item back over two weeks I chased them up about it sending multiple emails sending all the info they needed and still had no reply in regards to my refund but they was quick to reply on my last review on here absolutely shocking I paid over 85 pound for a dress I sent back and not be able to get refund for surely they can not do that how do I take this further I loosing out it’s totally not fair I sent everything they asked really not fair

Bought a pre-order two piece, got delivered well before the time frame. Absolutely gorgeous outfit. The only downside of the outfit is the fastening of the top, it's impossible to fasten on your own and it's so delicate, definitely handle with care. Glad I ordered the XS as it fits just perfectly.

After sales are not great still waiting for my refund have emailed them twice already as yet nothing it could take over 14 days and I still may need to contact them again

There customer service is terrible!
Do not order!

Customer service is effectively nonexistent. I have reached out three times over the past 11 days and haven’t received a single reply. Ignoring customers like this is completely unacceptable. I would strongly recommend thinking twice before ordering from this company.

(And yes, I used the email address listed on your website, and I have also replied to the order confirmation email. My order number is #122709.)

I absolutely LOVE my outfit it’s fitted so well true to size and the material is absolutely stunning could not of asked for better . And also arrived next day without paying next day delivery . AMAZE 💕✌🏽💫

Returned items, order #120009 unused, unworn and in original packaging on, Saturday 6th June 2026 (over 3 weeks ago) via recorded delivery… numerous emails sent to ask when I will be fully refunded.. no response at all!!
The lack of curtesy this company has for customers is disappointing and frustrating on an epic level. I’ve never experienced this type of customer service and like others have reported….I feel scammed too!!!
If you live on a budget, save to treat yourself from time to time.. try to support and buy from independent local businesses like Gypsabella …. I suggest you shop elsewhere - this is a horrible stressful experience trying to get a refund… it shouldn’t be like this… 🤢

Preorder my items and came on time and was told when to collect.
Quality is great and I am happy with my floral shorts and jacket ☺️

I am so incredibly disappointed with the level of service from this company. I have bought from this company numerous times but I honestly feel that there is a deliberate effort for them to have made me order twice and have no intention of refunding me. I simply asked the team to change the size of one of the pre orders and I received a strange email with no explanation saying they couldn’t change the size (even though it isn’t due to be sent for a month and available online!!) and that I needed to place another order. So I wouldn’t miss out as they didn’t respond into the weekend, I placed another order and have sent numerous emails, DMs and Instagram posts to cancel and refund the original order and now I am certain they have no intention in refunding me! This means I will be stuck with 2 orders. I have told them to cancel the order as I will be travelling and obviously don’t want my hotel to receive the order twice but it feels there is a deliberate effort to ignore my emails. Really poor service. Something seems strange with the lack of communication and no response and the advice of placing another order. It feels like I have been genuinely scammed.. the order number I’m trying to cancel is 123712..

LOVE LOVE LOVE, really good quality and stunning pieces. Worth the money xx

I am extremely disappointed with the level of customer service I have received from this company.

I am owed a refund, yet despite sending multiple emails over a prolonged period, I have been completely ignored. There has been no acknowledgement, no update, and no attempt to resolve the issue.

It’s incredibly frustrating to have to chase a company for money that is rightfully owed to me, only to be met with silence. Good customer service isn’t just about making a sale—it’s about taking responsibility when things go wrong.

Until this matter is resolved and my refund is processed, I cannot recommend this company. If you’re considering purchasing from them, be aware that if you encounter a problem, you may struggle to get any response at all