Gypsabella Official Avis 

523
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I brought the khaki sequin dress - ordered the day presale opened and waited over a month for it to arrive which was to be expected. However when it arrived the quality was significantly lower that th... Voir plus

Noté 5 sur 5 étoiles

Beautiful clothes! I wouldn't normally write a review like this but I think it's really important. I ordered the pretty co-ord piece but unfortunately it didn't fit me right. I sent it back and they... Voir plus

Noté 5 sur 5 étoiles

Simply stunning 😍. Received my ATHENA order today. Originally got the size 12 but returning so re ordered the 10 as wanted it more fitted. It fits lovely slight stretch in material, the necklace real... Voir plus

Noté 5 sur 5 étoiles

First time ordering and i‘m amazed! not too expensive pretty afordable for such special and ordinary pieces! amazing quality and very fast shipping (mind you i live in switzerland and stuff from her... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements
  2. Styliste de mode

Écrit par l'entreprise

Your go to fashion brand for all things EXTRA! We pride ourselves in selling special, unique pieces that are truly outstanding and represent our brands personality. We continue to release new collections that are independently designed by us & made in the UK, with YOU in mind.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

523 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(523)

157 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Still waiting for a refund

I am extremely disappointed with the level of customer service I have received from this company.

I am owed a refund, yet despite sending multiple emails over a prolonged period, I have been completely ignored. There has been no acknowledgement, no update, and no attempt to resolve the issue.

It’s incredibly frustrating to have to chase a company for money that is rightfully owed to me, only to be met with silence. Good customer service isn’t just about making a sale—it’s about taking responsibility when things go wrong.

Until this matter is resolved and my refund is processed, I cannot recommend this company. If you’re considering purchasing from them, be aware that if you encounter a problem, you may struggle to get any response at all

26 juin 2026
Avis spontané
Logo de Gypsabella Official

Réponse de Gypsabella Official

Hello Katie

Thank you for taking the time to leave a review, we have requested further information from you as we can't find an order, or any emails under your name.

If you could get back to us, we can look in to this for you.

Kind Regards
The Gypsabella Team

Noté 1 sur 5 étoiles

Been waiting for a refund for 2 weeks…

Been waiting for a refund for 2 weeks no reply’s to emails disgusting bragging about having 6 figures but can’t refund people 😂

2 juin 2026
Avis spontané
Logo de Gypsabella Official

Réponse de Gypsabella Official

Hello Tanya

Thank you for taking the time to leave a review.

All returns are processed within 14 working days of us receiving your parcel back at our warehouse as stated on our return policy online. This does not include bank holidays or weekends.

Your refund was due to be processed by 22nd June, however as you have rasied a chargeback we have been unable to refund your order as the money is now with the bank. This information was provided to you via email.

Kind Regards
The Gypsabella Team

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery. Beautiful jacket. It’s the first time buying from gypsabella and will definitely be buying again.

18 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Awful avoid

Awful avoid! Customer service is basically non existent. I ordered an outfit that cost £130 it came up very small so sent it back a few days later. Zero updates on them recieving it had to pay for it to be sent back. Emailed to ask if there'd an update they said they have it on the 13th working day I'll have my refund which was yesterday it's now a day later with no response to emails no refund. This isn't 30 odd quid it's £130 why are you gatekeeping my money and not responding. It's making me want to send back my other items for the lack of communication. When I tried on the beaded co ord all I done was try it some beads and that fell off so easily so wasn't high quality just high price I ordered it on pre order and I've spent over 300 on items this is shocking customer service. No response and no refund.

24 juin 2026
Avis spontané
Logo de Gypsabella Official

Réponse de Gypsabella Official

Hello Em, we have requested further information from you. If you could get back to us I will look into this for you right away.

Kind Regards
Gypsabella

Noté 5 sur 5 étoiles

Excellent items

Excellent items, very flattering and timeless pieces that will stay in my wardrobe for many years. Great customer service and social media coverage is amazing!! Can always count on gypsabella for a lovely outfit !!

19 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Hi brilliant experience I have order…

Hi brilliant experience I have order items of her before amazing but this is the first time preorder two jackets one for me and my daughter panicked a bit but that’s just me 🙈they got back to me really quick and assured me the two items were on there way
10 /10 just love design of the clothes in the collection perfect Denise

21 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Nearly 4 weeks and no refund!

Nearly 4 weeks and no refund!
No reply to emails!! Awful customer service

28 mai 2026
Avis spontané
Logo de Gypsabella Official

Réponse de Gypsabella Official

Hello Bethany

Thank you for taking the time to leave a review.

I can see that this has now been resolved with you via email.

Kind Regards
The Gypsabella Team

Noté 2 sur 5 étoiles

beautiful dress - but didn't arrive in time for my event

the dress i ordered was beautiful. unfortunately, i didn't receive my dress in time for my birthday event which is the only reason i ordered this dress. just very disappointed as there firstly was a stock error and was told they didn't have my size. they subsequently sent me out another size and it was shipped well in advanced to arrive to me in time however it never did. it took 3+ weeks to receive the dress despite paying express shipping and thought almost a month in advanced would have ensured i received it well before my event. i was super excited to wear this.

2 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Absolutely disgusting company

Absolutely disgusting company.
DO NOT PURCHASE.
Won’t give me a refund after having my dress for 14 days when I’ve returned it.

Communication with this company is appalling,
All round scam company.

8 juin 2026
Avis spontané
Logo de Gypsabella Official

Réponse de Gypsabella Official

Hello Becky

Thank you for taking the time to leave a review.

I have requested further information from you so that I can look in to this.

Kind Regards
The Gypsabella Team

Noté 5 sur 5 étoiles

Great purchase

Very simple to order from, I ordered the cream lace maxi skirt which advised pre order
1st June, however I received it in 29th May so
Earlier than expected.
Absolutely stunning piece, high end quality aswell - will definately be a wardrobe staple I’d
Say 🙌🏼

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Hands down the best designs and service!

The most beautiful designs and fantastic customer service. I’m in the US so shipping and returns right now can be challenging but they are incredibly responsive and the one time I had an issue, they addressed immediately when they knew about it. I’m a repeat customer over and over for vacay and events!

1 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Bought the SLOANE Boxer knickers and…

Bought the SLOANE Boxer knickers and Bra
They both fit perfect, and is an essential for underneath sheer clothing, very comfortable, and a must have for everyone.
They are very comfortable, an would definitely order again if Nude a Black come in.
The perfect essential peice to your outfits.

15 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

5 stars 🌟

Ordered the crochet shorts/jacket set. I’m not a shorts girl but love these they are the perfect shorts and matching jacket is just beautiful. Lovely quality and well priced. I ordered am xs I’m a 6-8 and fits perfectly
Ordering process very easy this was a pre order and came a few days ahead of expected. So happy with my purchases

26 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Very happy person.

When my parcel arrived, it was packed perfect and when I opened everything inside was to perfection and the material was lovely very happy with my order and will gladly order again

6 mai 2026
Avis spontané

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