I have been using hair planet extensions for almost 5 years now, my first lot of hair lasted around 18 months, my current set of extensions have been in for around 2 years and just about to buy my t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have got my extentions from hair planet for years now, i understand they had got a change up and supposedly the hair would be batter quality. well.... I bought 200g of weft for around £400 jus... Voir plus
L'entreprise a répondu
Been using hair planet hair extensions for over 2 years . I absolutely adore this company and their products . Tried nanos and decided to switch for wefts . Absolutely amazing quality. Last weft... Voir plus
L'entreprise a répondu
Received my shipment on time as always! Extensions installed on Friday and as soon as they were in my mood lifted. Quality is second to none and I have used this company for my extensions for years n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Wholesale suppliers of 100% Indian and Russian Remy Human Hair Extensions. Next working day delivery with 2pm cut-off, and Free express shipping on orders over £150. Same Day Click and Collect from our warehouse YO8 5DD. 15% Trade Discount for qualified professionals. Order online at http://www.hairplanet.co.uk
Coordonnées de contact
UNIT 4 BLACKWOOD HALL BUSINESS NORTH DUFFIELD, YO8 5DD, Selby, Royaume-Uni
- 08458382969
- sales@hairplanet.co.uk
- www.hairplanet.co.uk
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hair Planet Hair Extensions LTD
We're grateful for your excellent review and 5-star rating! At HairPlanet, we're committed to giving great customer service and top-quality products. Your feedback is important to us, and we're thrilled that you love our products. Thank you!
Quick and reliable service
I only ordered them and they were dispatched and posted the next morning. Excellent service.
7 novembre 2024
Réponse de Hair Planet Hair Extensions LTD
Thank you for your review! We appreciate your support and are glad you like our products.
Amazing quality hair lasts longer than…
Amazing quality hair lasts longer than any other brand , fast delivery I buy from here every time my extensions need replacing well recommended 5*
6 novembre 2024
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for your wonderful 5-star review! We're really excited to hear that you had such a great experience with us.
1st time buyer 20 inch nano,well what can I say….
As a 1st time buyer from hair planet I cannot believe how amazing the quality of hair is and how great the colour match is. I bought 20 inch nano #60 and the match and length is perfectly unbelievable. So so happy and high recommend
2 novembre 2024
Réponse de Hair Planet Hair Extensions LTD
We genuinely appreciate you taking the time to leave us a fantastic 5-star review!
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for leaving us a 5 Star review.
We are thrilled that you had such a positive experience with us.
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for leaving us a 5 Star review.
We are thrilled that you had such a positive experience with us and we were able to resolve your issue.
Réponse de Hair Planet Hair Extensions LTD
Thank you for your great review! We appreciate your support and are happy that you like our products. Your feedback helps us continue to provide quality service. Thank you for being a valued customer!
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for taking the time to share your lovely review. Your kind words mean a lot to us, and we genuinely appreciate your support.
5🌟for everything
Amazing customer service quick delivery and fantastic hair 👌🏼thank you hair planet
4 octobre 2024
Réponse de Hair Planet Hair Extensions LTD
We sincerely appreciate your wonderful review and support Michelle. We are thrilled that you love our products.
Réponse de Hair Planet Hair Extensions LTD
Thank you for your wonderful review. We appreciate your support and are thrilled that you love our products.
Réponse de Hair Planet Hair Extensions LTD
Thank you for your outstanding 5-star review, Zoe! We are thrilled that you had such a fantastic experience with us. We take pride in delivering top-notch customer care, and your feedback truly confirms the dedication and hard work we put into ensuring your satisfaction. We look forward to exceeding your expectations again in the future!
Again another amazing head of hair for…
Again another amazing head of hair for my client
25 octobre 2024
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Thank you so much, Ayleigh, for your amazing 5-star review! We’re delighted to hear that you had a fantastic experience with us. Making our customers happy is what we love to do.
Good quality hair and very quick…
Good quality hair and very quick delivery. Thank you
21 octobre 2024
Réponse de Hair Planet Hair Extensions LTD
Thank you for sharing your wonderful 5-star review! We’re so happy to hear that you had a great experience with us. Our goal is to take excellent care of our customers and to make sure you’re satisfied. Your kind words really motivate us to keep working hard!
worst hair i have ever purchased
worst hair i have ever purchased , i have been having hair extensions for 6 years plus. and never had hair like this its knotty and very dry . when i complained they want me to take it all out and send it back to them, even though i had just paid over £200 to have this rubbish hair put in. Not happy at all with the quality of the hair and the customer services. I have sent a few strands back for them to test. Please dont make the same mistake that i did, i really wish i had bougth the brand that i normally do. so upset that i have spent nearly £400 on this terrible hair,
9 octobre 2024
Réponse de Hair Planet Hair Extensions LTD
We are sorry that your recent experience has led to you leaving us a 1* review.
I have reviewed your contact with us and I can see that our Customer Support Team have been in contact to resolve your reported issue.
As you will appreciate we have a process to investigate which includes returning the hair, this allows us to work through the complaint and work with the manufacturers to find a resolution.
Without your cooperation and reluctance to return the hair that you are stating you feel could be faulty we are unable to find a resolution that meets your desired outcome.
If you do decide to return the hair please do not hesitate to contact our team at sales@hairplanet.co.uk
The hair will be checked and if faulty a refund/exchange will be offered as per our terms and conditions of sale. If no manufacturing fault is present, or the hair has been damaged due to poor application or aftercare, the goods will be returned and will not be eligible for a refund or replacement.
A manufacturing fault does not include a purchaser's change of mind, incompatibility to a fitting method or incorrectly colour matching as these should be covered thoroughly with your stylist at consultation prior to fitting.
really good hair
really good hair, i would say though the colours not exactly what was shown in the photo but great quality and the parcel came really quick.
27 septembre 2024
Réponse de Hair Planet Hair Extensions LTD
Thank you Gracie, your feedback is so important to us.
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for your review
Lovely Hair Quick and Pompt service
Quick and Pompt service
Hair is great as stated and colour true to form
14 octobre 2024
Réponse de Hair Planet Hair Extensions LTD
We're grateful for your excellent review and 5-star rating! At HairPlanet, we're committed to giving great customer service and top-quality products. Your feedback is important to us, and we're thrilled that you love our products. Thank you!
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for your lovely review, Mandy. We appreciate your custom and support and are glad you love our products.
Réponse de Hair Planet Hair Extensions LTD
Thank you very much for taking the time to leave us a 5-star review. We are thrilled that you had such a positive experience with us. We are dedicated to providing high-quality customer care and satisfaction, and your review confirms the hard work we put into achieving this.
I bought 4 packets of nanos but one of…
I bought 4 packets of nanos but one of them came as flat tips instead, it was obviously a mistake but I haven’t been able to get in touch as I need to return them for actual nanos
12 octobre 2024
Réponse de Hair Planet Hair Extensions LTD
Dear Brooke
Thank you for taking the time to leave a review. We apologise you have received an item in error and can advise that this is very unusual as our items are checked prior to dispatch.
Please return your incorrect item to the address below, it will be immediately replaced/refunded, including any related postage costs incurred, as per our terms and conditions of sale.
If you require further assistance, please do not hesitate to reach out to customerservices@hairplanet.co.uk or alternatively use the contact us link on our website.
Return instructions can also be found in your parcel on your enclosed invoice.
Kindest Regards
CUSTOMER SERVICE TEAM
Sales Department
HairPlanet Hair Extensions Ltd ®
Unit 4, Blackwood Hall Business Park,
North Duffield, Selby.
YO85DD
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.