When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent. When I needed to make a claim, it was approv... Voir plus
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As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... Voir plus
L'entreprise a répondu
We chose Handler Protect to provide warranty coverage for our customers based on their promises of efficient claims handling. However, when one of our customers experienced a breakdown—despite full ma... Voir plus
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Coordonnées de contact
PO Box 1631, GU22 2XL, Woking, Royaume-Uni
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4,2
Bien
2 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very unprofessional, lack of empathy and ridiculous
Cian, the claims manager has really made this claim stressful and making ridiculous demands.
All that was requested for has been done and yet he is hell bent on adding further negative impact of this situation to my sanity. Since 8th of December after contacting them, I’ve had to find a VAT-registered garage and do everything asked of me with 30days even with the garage closing for a 13 days period due to the festive period. The garage has explained the implications of a full strip-down without spare parts, and I'm struggling to understand why I'd need to start over with another garage.
6 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Ijay,
Thank you for your feedback. We are sorry to hear how stressful you have found this situation.
All repair requests must be assessed in line with the repair plan terms and the evidence required to determine the cause of failure. Where the cause of a fault cannot be confirmed without further inspection, additional information or assessment may be necessary. This is not intended to cause distress but to ensure that any decision is based on verified facts rather than assumption.
Requirements such as using a VAT registered garage and allowing appropriate inspection are standard and apply to all customers equally. Where a full assessment has not yet been possible, we cannot progress or authorise a repair under the plan.
If you would like this reviewed again, please contact us with your plan number so we can confirm exactly what information is outstanding and clarify the next steps.
Best regards
Händler Protect
I am pleased with this company and its…
I am pleased with this company and its personnel for their timely follow-up on customers’ issues, and I would like to express my appreciation.
9 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Omidreza Hemmati,
Thank you for your kind review. We are really pleased to hear that you were happy with the timely follow up and support from our team. We truly appreciate you taking the time to share your feedback.
Best regards
Händler Protect
Cian was super efficient
Cian was super efficient in dealing with my appeal and the turnaround from submitting my claim to having it processed as successful was good especially with the Christmas break in between. I am especially thankful for my circumstances into the nature of my claim being considered and granted. First time making a claim since owning my policy for a year now and it was a great service.
9 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Daniel,
Thank you for your great review. We are really pleased to hear that Cian handled your appeal efficiently and that the claim was processed successfully despite the Christmas period. It is great to know your circumstances were taken into account and that your first claim experience was a positive one.
Best regards
Händler Protect
Cian Roe
Cian Roe
Head of Repairs
Was very helpful explaining how this all worked and breaking everything done for me, this is my first time using warranty for a car I've not long brought so a bit gutted I've had to make a claim but I do feel reassured the whole thing has been handled well and everyone has been really helpful.
Many thanks Sam
9 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Dudefx,
Thank you for your kind review, Sam. We are really pleased to hear that Cian took the time to explain everything clearly and that you felt reassured throughout the process. We understand it can be disappointing to need to make a claim so soon, but it is great to know you felt supported and well looked after by the team.
Best regards
Händler Protect
I am extremely disappointed in this…
I am extremely disappointed in this company. I encountered a problem with my car on the 22/12/25 on the dashboard. Which stated ( front left malfunction consult a workshop) I reported the issue straightaway. And I was told to go and do a diagnostic. Which I paid £156. I sent all the necessary documents and even then engineer also classified the problem in writing. I uploaded all the right documents to handler protect through the email. And I was rejected straightaway. And I was told to appeal the situation by writing to them to explain why they should help me fixed this issue. This is a very dangerous problem I have as if I ever get involved in an accident the airbag won’t go off. Because it’s something to do with the left passenger seat mat. Until now, the warning sign is still showing on the dashboard. And I do not have enough money to get this issue fixed. I trusted this company and they let me down. Now , I don’t know what to do. They have left me stranded. Please do not trust this company. Please don’t.
7 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Akwasi,
Thank you for your feedback. We are sorry to hear how upset you are about this situation.
Repair requests are assessed strictly in line with the terms of the repair plan and the technical information provided. While we understand the concern around warning lights, a repair can only be approved where the evidence supports a sudden mechanical or electrical failure of a listed component that is covered under the plan. Where the information provided does not meet this criteria, the repair cannot be authorised, even where diagnostic costs have been incurred.
If you wish to discuss this further or provide any additional technical evidence, you are welcome to contact us with your plan number and vehicle details so we can confirm everything on file.
Best regards
Händler Protect
I couldn’t be more satisfied.
I’m extremely happy with the service I received. The car resolution was handled quickly and professionally. Cian Roe was genuinely helpful, went above and beyond to ensure everything was clearly explained, handled smoothly and sorted. Great experience overall and Highly recommended.
7 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Ibrahim Bello,
Thank you for your fantastic review. We are really pleased to hear that everything was handled quickly and professionally and that Cian went above and beyond to make sure the process was clear and smooth for you. It is great to know you had such a positive experience and would highly recommend us.
Best regards
Händler Protect
Cian was very helpful in explaining…
Cian was very helpful in explaining what was covered in my warranty and explaining the process of how much excess is paid and what will be contributed towards the repair, anything I was unsure of he would be happy to explain again. I would recommend Cian at Handler protect for his extremely helpful and efficient service.
7 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Annie,
Thank you for your great review. We are really pleased to hear that Cian explained everything clearly, including what was covered, the excess and the contribution towards the repair. It is great to know he took the time to answer all your questions and provide such efficient and helpful service.
Best regards
Händler Protect
Service Industry
Fortunately, today was a day where usually in the service industry you are met with negativity or the feeling that service means very little however, today I had the pleasure of dealing with Cian. He understood my dilemma and provided me with reassurance and a solution. His attitude to fixing the issue was professional and clearly someone who valued what it means to provide a professional service for the customer.
6 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Mark & Jodie,
Thank you for your great review. We are really pleased to hear that your experience with Cian was so positive and that he was able to reassure you and find a solution in a professional and supportive way. It is great to know his approach made a real difference for you.
Best regards
Händler Protect
I spoke with Cian today
I spoke with Cian today, who was extremely polite, friendly and helpful. He was able to give me all the information I needed and brokethis down for me when I asked. The experience was not stressful at all and a resolution was found. Great service, great knowledge. Thank you Cian.
6 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Jade McMillan,
Thank you for your wonderful review. We are really pleased to hear that Cian was polite, friendly and helpful, and that he was able to provide all the information you needed and explain everything clearly. It is great to know the process was not stressful and that a resolution was found.
Best regards
Händler Protect
Amazing service! Would highly recommend.
I had some issues with my car this is the second time I’ve contacted this company and once again Cian has been incredibly helpful and efficient, really impressed with the service would highly recommend , thank you!
5 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Becks,
Thank you for your fantastic review. We are really pleased to hear that you have received great support from Cian on more than one occasion and that everything was handled efficiently for you. It is great to know you would highly recommend us.
Best regards
Händler Protect
I would like to thank Cain Roe
I would like to thank Cain Roe, from the warranty repair team, for a great response, a helpful member of staff, who sorted out all my issues with the warranty. I have no issues with Cain and the company,no back to calls, and great customer service.
Kind regards
Shane Webster. Thanks again.
5 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Shane Webster,
Thank you for your lovely review, Shane. We are really pleased to hear that Cian provided a great response and was able to sort everything out for you with no delays and clear communication. It is great to know you were happy with the service.
Best regards
Händler Protect
Absolutely a scam warranty not worth…
Absolutely a scam warranty not worth the paper it's written on ,they challenge reviews and trust pilot remove them check out
17 janvier 2025
Avis spontané
Réponse de Händler Protect
Hi Angela Fox,
Thank you for your feedback. We are sorry to hear that you feel this way.
For clarity, we do not challenge or remove genuine reviews. Trustpilot’s policies and moderation processes are managed independently by Trustpilot, and any removal of content is done in accordance with their own guidelines, not at our request.
If you would like us to review a specific repair claim or discuss your experience in more detail, please contact us with your plan number and vehicle details and we will be happy to look into it for you.
Best regards
Händler Protect
I was declined any payment towards…
I was declined any payment towards repairs to car all engine as well. I have gold cover. I paid out £1100 for all the work and Handler not offered a penny back. In my eyes another rip off warranty company. Don't waste your money on this company.
18 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi Shaun Hoult,
Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of your repair request.
The Gold plan can only cover repairs where the evidence supports a sudden mechanical or electrical failure of a listed component that occurred after the plan began. Where the information provided by the garage indicates that the issues are related to wear, deterioration, or the general condition of the engine rather than a single sudden failure, the repair would not meet the plan criteria and cannot be authorised.
We would be happy to review your case again so we can confirm exactly how the decision was reached. If you can provide your plan number and vehicle details, we will check the file and issue a further response.
Best regards
Händler Protect
They denied my warranty claim due to…
They denied my warranty claim due to the age of the car for an injector but still happily took the money for the policy when I got it out.
24 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi Josh N,
Thank you for your feedback. We are sorry to hear you are unhappy with the outcome of your repair request.
For clarity, we do not decline claims based on the age of a vehicle alone. All repair requests are assessed against the terms of the plan and the evidence provided by the garage. Repairs can only be approved where the information supports a sudden mechanical or electrical failure of a listed component that has occurred after the plan began. Where the evidence indicates wear, deterioration, or a pre existing issue, it would not meet the plan definition of a sudden failure.
If you would like us to review your case in detail, please contact us with your plan number and vehicle details and we will be happy to take another look and confirm the assessment.
Best regards
Händler Protect
Amazing Company
Absolutely gutted had a issue with my car in such a small time frame so close too Christmas and Cian came too the rescue and resolved my issue and got me back on the road so quickly cannot say a bad word about how he handled my query and how quickly Cianand his team managed to resolve and respond and deliver amazing thanks so much and have a fantastic Christmas guys all the best ❤️❤️🫶🙏
23 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi Aaron Lomas,
Thank you for your wonderful review. We are really pleased to hear that Cian was able to step in quickly and get you back on the road, especially at such a difficult time of year. It is great to know that you were happy with the way everything was handled and how fast the team responded.
Best regards
Händler Protect
This company is poor to say the least
This company is poor to say the least, cars come with “gold” cover that’s clearly states in black and white what it covers, the fault in question was 1000% covered and listed in there “gold” cover but yet they manage to worm there way out of things by manipulating terminology used to get out of it. So! Basically they just take peoples hard earned honest money who think there covered to line there own pockets, if your not going to pay out on honest failures then just stop now, it’s disgraceful and any one who is involved in this company should be ashamed. Don’t bother it’s not worth the paper it’s written on, jokers
23 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi Samuel Stead,
Thank you for your feedback. We are sorry to hear how strongly you feel about your experience.
All repair requests are assessed strictly in line with the terms of the Gold plan, using the information supplied by the inspecting garage. A repair can only be approved where the evidence supports a sudden mechanical or electrical failure of a listed component that occurred after the plan began. Where the information indicates that a component has worn or deteriorated over time, it does not meet the plan definition of a sudden failure and cannot be authorised.
We would be happy to review your case in detail so we can confirm exactly how the decision was reached. Please contact us with your plan number and vehicle details and we will arrange for the file to be checked and a full response issued.
Best regards
Händler Protect
Great job Cian Roe
I had a problem, but Cian Roe sorted everything and now I'm happy.
Thank You
23 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi KonstantinsGalanins,
Thank you for your review. We are really glad to hear that Cian was able to sort everything for you and that you are happy with the outcome.
Best regards
Händler Protect
Great service from Cian and his team
Great service from Cian and his team, after my clutch needed replacing.
23 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi Jonathan Hayward,
Thank you for your review. We are really pleased to hear that you received great service from Cian and the team during your repair.
Best regards
Händler Protect
Highly recommend Handler Protect, thank you Cian Roe!
Highly recommend Handler Protect.
This is my second time that I had to use your services.
Very professional, helpful and friendly staff.
Hats off to Cian Roe for giving an amazing customer service, this made me extend my policy and recommend it to my friends and family.
Thank you for taking care of our problems.
23 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi Clint Eastwood,
Thank you for your fantastic review. We are really pleased to hear that you have had another positive experience with us and that our team has been professional, helpful and friendly throughout. It is great to know that Cian’s support has given you the confidence to extend your plan and recommend us to others.
Best regards
Händler Protect
Incredible Customer Service
After a pretty confusing back and forth with the company, Cian Roe gave me a call to sort everything out and expedited the process of getting my warranty paid out very handily. Incredible customer service from Cian!
19 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi Moiz Maqsood,
Thank you for your great review. We are really pleased to hear that Cian was able to step in, clear everything up, and get things moving quickly for you. We appreciate your kind words about his customer service.
Best regards
Händler Protect
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