Handlestore Avis 283

Shocking company. Utterly incompetent. Spoke to Jane the manager - who refused to help.

As a mildly competent diy bloke , when the bi fold door handle sheared away I thought I would need a locksmith.
After some research I found ‘Handlestore.’
The web site is clearly laid out for non-experts and has very practical tips and video links to guide you through the process .
But what makes their service so excellent is the prompt and clear response to email queries.

The customer service team confirmed that I had the correct item and answered all my questions.
Great companies have great people who care.
Thanks to all .

Handles only lasted a few years. Really poor quality and rubbish customer service

What a fabulous experience shopping with these guys. Absolutely delighted with service, product and price. Website quick/easy, defo the best pricing I found, design and quality are superb with all necessary fittings provided. Delivery (Royal Mail) was speedy with a sensible charge and packaging. I fitted in minutes and they look great. They even got the comms right - kept informed without overload. I'm difficult to please but first to praise - these guys are spot on.

I had struggled to find a suitable replacement for an odd-sized letterbox on a UPVC door.
I called and spoke to a member of their pre-sales team who was extremely helpful and knowledgeable. Their recommended letterbox arrived promptly and was a perfect fit.I would highly recommended this company - great service, prompt delivery and good quality product.

Great customer service, responded to an email on a Sunday and as the order was marginally later than expected they upped the delivery to 24hr delivery.

My order was shipped very quickly, clear and updated communication by email so I knew when to expect delivery. Excellent quality product- exactly what I was looking for. First class service, highly recommended. 5 stars from me!

Handledtore provide extremely high levels of professional rapid service. I have always found their products to be of good quality at competitive prices.

Ordered two large trickle window vents but one got damaged en route. Alison in customer service quickly replied and sorted a replacement which arrived a couple of days later. The response and customer service to resolving this was exemplary and I have no hesitation in recommending them. Vents fitted and work very well.
Mike

From start to finish, thank you for your prompt service, good communication and follow-up - my items were well packaged and the quality is great... I love these handles and they are exactly what I wanted - price couldn't be beaten too! Would def recommend and use again.

Had exactly what I needed, and shipped very fast. With me within 24 hours. Perfect.

first time Iv used this company and I have to say Im very impressed with the customer service and product range, will definitely use again and check out the product range

I had an excellent experience with this company. I ordered a handle for my front door but I didn’t fill in the address details fully. Rather than bung it in the post and trust to luck, like some other companies, I was contacted and asked to provide full details. Despite my error, the handle arrived quickly. It is a good quality product and fits well.

I wouldn’t hesitate to buy from this company in future.

Door handles on UPVC doors thirteen years old, all tired. Getting on a bit and unsure what to order. Claire and Becky just fantastic talked me through it very knowledgeable had time for me. Explained a new security lock for our patio door was available and ordered that model.
Due to age of handle one other replacement was out of stock, but It was ordered and the whole order was delivered in two days just fantastic service. Thank you so very much really appreciated.

A handle broke on one of my UPVC windows. Given that the handle is over 20 years old and the company who fitted the double glazing is no longer trading, this gave me great cause for concern. I searched the internet and found the Handlestore website. It didn't actually take long for me to find something that I thought might be suitable. I looked at a couple of information guides for help. Eventually I came up with what I thought might do the job. I ordered a handle and it appeared the next day. Top quality and far better than the ones originally supplied with the windows. It went straight on with no problems and works perfectly. Excellent company and highly recommended

I had a problem with the delivery mostly royal mails fault but handlestole tracker wasn't working so I didn't know where my parcel was emailed 4 times no response. Great gear when u get it don't listen to 48 hr tracked and good look getting a response from this outfit quick enough to take your money though.Terrible at updating you

The springs on my upvc door had gone other companies was telling me I need new doors handles which would cost me £150 but I knew there was nothing wrong with the handles so I got 2 new springs and replaced the old ones and my door handles work perfectly thank you Handlestore…😊

Excellent service from the team. Easy to find the exact handle and good advice re measuring. The new handles have transformed the look of the front door. Well recommended.

I ordered a door handle, needed it very quickly, spent more than double the price on postage, and this door handle definitely does not fit Swedish doors. However, the website was in Swedish. When I will sent the door handle back, I was told that I had to send it to England at my own expense, which was more than the handle had cost. I was told that I could have checked the dimensions and that it is an English company, so it's my own fault. Sorry, but I couldn't see either of those things.

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Haven't used this company before now but wished I had - very comprehensive website with an excellent choice of well made products and very good customer service. Thank you.