Handlestore Avis 283

Their website says 3 keys with a keyed alike set but they only sent two. Instead of rectifying they argued with me and then insisted I had to send the whole lot back, so I am left to pay to get another key cut.

Quick,reliable service. Will use again if required. Website easy to use, great service.

I spoke to Sally on the phone earlier this morning and wanted to compliment the team at Handlestore.com for a great online experience, I am going to recommend your business wholeheartedly should anyone ask me where best to get hardware. I am not the greatest at DIY but just about OK, the site advice on how to measure door furniture was first class and came in really helpful. I am in the process of renovating my front door and have no Idea where I would have gotten the perfect fitting furniture without the site advice, the girls on the phone seemed lovely when I called and the kit arrived this morning after ordering yesterday. Keep up the good work and please pass on my thanks to the business leadership, its been truly a pleasure

I would recommend this company for future business due to my experience in dealing with them. They supply superior products and have an efficient delivery service.
I had to use their complaints system to report a component missing from a privacy door handle lever set,they responded immediately with a solution in a very professional manner.

I replaced all my window handles which were 25 years old.I found their technical and sales department excellent.They have a range of stock to suit most windows I would think.

An excellent service. The handles I ordered arrived promptly and were top quality. I found the handle measuring advice to be a perfect tool and made the selection and the ordering of the correct item very easy and accurate. I will definitely shop with the Handle Store again - why go anywhere else?

Thank You

Unbelievable customer service to resolve a problem that was of my making.Instant responses to e mails at all hours and great communication.Will definitely use Handle store again

Have used this company twice, and been very impressed both times. Both the price and the quality of the handles.

Am slowly upgrading the whole house, so will be back to purchase more.

I had an issue with the delivery of the first order - entirely the fault of the useless delivery company - and handlestore were quick to respond and help me.

Delivered safely and fitted. They look great !

Left and Right Hand Replacement Window Handles
Detailed advice on the correct handles for our windows by email, reasonable price and prompt delivery. The ordering and payment instructions on the HS website were easy to follow, with plenty of written and visual advice on choice of handles and fitting. I will definitely use Handlestore again if the need arises.



Simon Newton

I stupidly ordered the wrong number of screws (because I did not read the description properly). On advising Handlestore of the problem they allowed me to re-order the correct quantity and have waived the carriage costs - for something that was MY FAULT!

Truly excellent customer service and product range. People: helpful, cheerful and clearly dedicated. They have gone beyond and above... the call of duty. Will use again.

After sending back items I didn't need after the 28 day period I found that the customer services team did all the necessary to see if they could honour a refund based on my circumstances. Without a struggle and going round the mill they confirmed that I will be receiving a refund. I find this really good based on the fact that i did return the items until after 28 days due to bad circumstances. I also found the customer services team was fairly easy going and understanding. I await a refund and i would consider using the services of handlestore again.

Please read the negative reviews carefully before placing an order with Handlestore.com. You will notice they’re pretty much all around the returns process. From my experience, everything up to the point of receiving the goods was great, the website is easy to use, prices are fair, and the delivery was speedy. So as long as your items don't arrive damaged you should be fine!

I wasn't so lucky, and it's probably been the most painful of returns experiences I've ever had. Which involved accusing me of lying even after sending several photos of the damage before I returned the items. (one of me even holding an open handle which they later accused me of not opening! "You said you were unhappy with the quality, but did not even remove them from the packaging."

I wish I could upload the images to highlight how ridiculous the whole thing was.

Anyway, it seemed they eventually shot themselves in the foot, as they claimed the items were in perfect condition - which actually meant I was entitled to a full refund without a reason. They also returned P&P "as a good will gesture" but again they'd actually confirmed the damage in a previous email where they'd tried to blame the courier "they look like the coating has come off on the surface, which looks like damage and not a manufacturing fault" ...which it 100% wasn't as the box was in great condition and the handles were packed very tightly.

I'd recommend buying elsewhere, where you can rest assured that if something doesn't go to plan you will be treated respectfully and have the issue resolved easily.

Quality products, very fast delivery and one of the most helpful websites I've seen. The dimensioned drawings for many items are particularly useful when you need to replace like-with-like.

Espagnolette handle
- I didn't even know what this is until two days ago. I attempted to open a window in the conservatory and the handle snapped off. Fearing a large repair bill as the builder has gone bust, I started a search online. 10 minutes later, I had found the exact match with a technical drawing so I could check the exact measurements of the replacement. I bought 2 to keep a spare and placed the order, choosing economy delivery. 20 hours later, the handles arrived at my house, exactly as ordered. Brilliant website, great service. Well done HandleStore.com

Excellent service with this company, cabinet handles designed to perfection, delivery as promised, quality product, thank you!

Handlestore seems a good company let down by an appalling choice of courier. APC failed to deliver to me on a number of occasions, when promised to do so. Handlestore's customer services seem excellent, they bent over backward to sort my problem, but APC are truly dismal.

Five star customer service. Absolutely excellent. Would 100% recommend!

Easy to navigate round the site. Good choice of finish. Door handles delivered in less than 24 hours. Lovely product, reasonable price and easy to fit. Good customer service - kept me informed of order received, dispatched and expected 2 hour deliver time slot.

Poor choice of delivery company. I received an automated email from handlestores choice of delivery company telling me the parcel would arrive before 4.00pm the next day, being the last day before the Easter break. I waited in all day but it didn’t arrive. The online tracker said there was no information available so I called both the local depot number and APCs freephone number but BOTH failed to answer. I don’t have my parcel and nobody will even answer the phone. Really poor experience, and handlestore should read these reviews which say they are a good company but delivery is an issue. Their choice of delivery company is damaging handlestores reputation.