Handlestore Avis 283

Very inflexible ("computer says no...!"). From my experience I would only trade with this company if a 100% certain my order was accurate and I wouldn't expect any reasonable customer after-care to make corrections. I spent £160 on 22 items last year. Because of Covid it was only last week that I needed to use the items. I found out that in error I ordered one item the wrong size. They would not exchange it for the right size because it was after 28 day return policy even though the item was packaged and unused and they still sold it. I wasn't asking for a refund - just to replace it for a more expensive larger size. They would only send me a new single item at full cost using an expensive courier which doubled the price of the item which I think is completely unreasonable. There are plenty of other companies who are much more reasonable and flexible. The only good point that earn them the one star is their customer service response to tell me they wouldn't do anything was very quick - so at least you get the bad news fast!

Despite Covid, I was surprised that there is no flexibility in the refund policy. I contacted them one day over my 28days and have received a blunt no.
If you are not sure about your order then don’t use handlestore as they are not helpful when it comes to refunds!

Sent the wrong items, wouldn’t believe me until I sent them a picture then, despite them repeatedly saying they were trying to help, did nothing of the sort in terms of arranging for them to be collected; their fault so should have been done at my convenience.

First class service delighted with my new slimline letterbox. Found the company online. Delivery was quick.

Great product reasonable price and customer service is excellent

Great service and uber fast delivery even though didn't book timed slot. Prompt response from customer service on a related query. Can't fault, highly recommended...

Noon yesterday I got a letter from our house insurers stating that they would not renew our insurance unless we had key-operated locks on our first floor windows. Not something I had even thought about. Little did I think that just over 24 hours later I would have completed replacing the 3 handles with lockable ones. Fantastic service and a fantastic website. Everything I could possible need to know down to the last detail – “re-use the old bolts”.

I asked for advice about a replacement handle, I got a super quick response explaining that the issue was probably that my sliding door required adjustment. A great service from people that clearly care about great customer service!

I had previously purchased a replacement cylinder lock, which was despatched quickly. Their guide to measurement was really helpful.

Thank you Handlestore!

Would highly recommend this company. 1st class service. Great new door handles for 2 doors in lounge.
Stylish and a great price. Excellent service from customer services ( Michelle) . Will definitely use again in the future.

what a brilliant shop i ordered a fab black letterbox it came next day exellent service thankyou HANDLESTORE and thankyou michelle for your help .will definatly be buying from you again as the letterbox is now fitted and brilliant quality it was a black mila letterbox.THANKYOU mr x mrs beeton castleford.

I would highly recommend this company, next day delivery, very well packed, the website was very good giving every size in detail, I was able to find and easy order the handle I required to replace the one I'd already got, it fitted very well and sets the door off nicely, will use again

One of the window handles I purchased earlier in the year stopped working properly so I sent a video of the problem on tuesday pm and 2 days later I have received my replacement handle. Excellent service.

Goods arrived very quickly however, if you are looking for a company that has excellent customer service, Handlestore.com is not the one for you. I ordered some handles for wooden windows and the page for them directed me to another ‘matching product’. This matching product turns out not to be suitable for my wooden windows although Handlestore argue that is ‘fits some wooden windows’ (the product is primarily for upvc windows it turns out).There was another product that was specifically for timber windows which was not listed as being ‘part of the matching set’. I was hoping to come to some arrangement with Handlestore.com whereby both parties cover the costs of returning the wrong handles as it seems to me the fault in my order was a combination of misleading information on the website and my inexperience. Instead of what I would consider good customer service I initially received a standard email and then, when I contacted them again, got a frustrating repose where I was told I should have identified the right product from the many products listed on the same pages. I will be returning all of the products and reordering from somewhere else.

I hardly ever leave reviews but felt compelled to do so for Handlestore. The website is easy to navigate and is very informative. The items I bought were lovely. Delivery was very quick. Customer support were friendly and helpful. Wouldn't hesitate to recommend.

Came across Handlestore on a general web search. An excellent company to deal with. Great prices, excellent quality and delivery! Next day delivery could not be better.
Really good to deal with a genuine company who care. Thank you to everyone at Handlestore. Will be my first port of call in the future.

I needed a single handle replacement for a unit with a broken lock. Website was really well set out and intuitive making it easy to choose the correct handle. The Handle arrived within 24 hours of order, and fit perfectly. Great service and would recommend

Service from this supplier is first class, both from speaking with them directly and ordering items online.
These were dispatched and arrived quickly. Pleased with the quality of the items, having ordered replacement window handles previously and door handles recently.

I needed some replacement handles for our uPVC doors, and after some web searching ordered some from Handlestore.com. The website was easy to navigate with excellent advice on measuring and fitting which as I don't know anything about the subject was really helpful. The price was competitive, and the handles showed up a couple of days later. One was damaged, so I contacted the customer service who responded immediately and asked for photo's which I provided. Two days later a FOC replacement was delivered. That is fabulous customer service and I would recommend this company, and will certainly use them again.

I needed to find a couple of replacement window handles so looked on line and found Handlestore. The website was easy to use and I quickly found what I was looking for. I placed my order online. The communications were great. My order was placed late on the 13th so I was expecting delivery next week but on Thursday 15th my order arrived in the morning via Hermes. I was very pleased with my purchase and the excellent service provided by Handlestore and Hermes. I cannot fault this company and should I require any handles in future I will not hesitate to use Handlestore again.Superb service A++++++++++++++

On 28th Sept I rang www.HandleStore, as I needed advice on 2 products which was dealt efficiently by Claire, who was very helpful and patient with me. I placed an online order which was delivered today 29th Sept at 10.15am by (the ever-amazing Hermes).
HandleStore are a shining example of how Customer Services should be (caring and courteous to clients) particularly in these difficult times. Unlike 3 bluechip service companies, for whom I have been waiting 5 months for a reply to my queries.
Thank you.