Great customer service, from real people with knowledge and common sense. I had an issue with a product I had purchased in June, HCE acted quickly, contacted the manufacturer and put me in touch direc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a non-standard request. I spoke to Nathan on the phone who suggested that I write an email with my detailed questions. Within 4 hours of doing so, Nathan had spoken to the manufacturer o... Voir plus
L'entreprise a répondu
Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventu... Voir plus
L'entreprise a répondu
It's always reassuring to have our calls received very quickly. Our service provider, Nathan, seemingly had all the relevant information to hand and did not keep us on the phone longer than required... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équpement médical
- Matériel et équipement d'hôpital
- Fabricant de matériel médical
- Groupe médical
- Magasin de matériel médical
- Fabricant de technologies médicales
Écrit par l'entreprise
Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.
Coordonnées de contact
7-11 Holywells Road, IP3 0DL, Ipswich, Royaume-Uni
- 01784 220400
- sales@hce-uk.com
- www.hce-uk.com
From ordering to delivery was quick and…
From ordering to delivery was quick and easy. The whole team were helpful when I had a question. Can not fault the service.
The equipment I ordered was just as described. Is good quality and fit for purpose. Overall very happy.
Thank you
17 mars 2023
Avis spontané
Réponse : HCE
Thanks for taking the time to leave us a great review Paul. Much appreciated, best wishes from HCE Team.
These wipes are great, thanks.
These wipes are a very handy thing to have around the house, they make cleanliness a very thing to achieve, many thanks indeed. 8-)
7 mars 2023
Avis spontané
Réponse : HCE
That is great to hear, many thanks Miss A for taking the time to leave this review. Your custom is much appreciated. Kindest regards, HCE Team.
Réponse : HCE
Many thanks again Wioleta, much appreciated feedback from a valued customer. Best wishes, HCE Team.
HCE are a fantastic company to deal…
HCE are a fantastic company to deal with their products are always received on time with no issues and excellent customer service if i have any questions or queries.
1 mars 2023
Avis spontané
Réponse : HCE
That is great to hear, thanks very much Vikki for taking the time to leave feedback. Much appreciated, best wishes from HCE Team.
Super fast delivery and great quality
28 février 2023
Avis spontané
Réponse : HCE
Thank you for taking the time to leave feedback, it is much appreciated. We hope to serve you again in the future. Kindest regards, HCE Team.
Great product and service
21 février 2023
Avis spontané
Réponse : HCE
Thank you for your feedback, glad you had a good experience. Kindest regards, HCE Team.
What you need, when you need it.
quick and easy, customer service was fast and efficient with my enquiry (thank you, Richard)
Highly recommend it as a patient
12 janvier 2023
Avis spontané
Réponse : HCE
Hi Ashleigh, many thanks for taking the time to leave feedback. So glad you are happy with the service you received. Best wishes, HCE Team.
Very fast shipping with secure…
Very fast shipping with secure delivery. Ordered in the afternoon they were with me the next morning
5 janvier 2023
Avis spontané
Réponse : HCE
Hi Jake, great to hear you were happy with the service. Best wishes and many thanks, HCE Team.
Very easy to do an order
Very easy to do an order, found the item with no difficulty, deliver very quick
3 janvier 2023
Avis spontané
Réponse : HCE
Thanks very much Liz, that is great to hear. Much appreciated, HCE Team.
Oxygen concentrator
Needed an oxygen concentrator to use it immediately due to my illness. Fiona dealt with my order very promptly and although there were just a few days before Christmas, I received the concentrator two days after ordering it.
Cannot thank enough to Fiona and HCE.
22 décembre 2022
Avis spontané
Réponse : HCE
Hi Audrey, that's great to hear. Thank you, your feedback is much appreciated. Best wishes, HCE Team.
Good range and fair pricing.
22 décembre 2022
Avis spontané
Réponse : HCE
Many thanks for taking the time to leave feedback, it is much appreciated. Best wishes, HCE Team.
Réponse : HCE
Many thanks John, your feedback is much appreciated. Kind regards, HCE Team.
Fast and efficient service
29 novembre 2022
Avis spontané
Réponse : HCE
Many thanks Jane, great to hear. Best wishes, HCE Team.
Nonin Onyc Vantage
The order process went well, very quick delivery and advised about it all the way.
Bought the Nonin as I have raynaud's and a lung disorder to accurately check my sats. It's a a great device and indicates if its not reading, great purchase.
18 novembre 2022
Avis spontané
Réponse : HCE
So glad you are happy with your purchase and thank you for choosing HCE.
Very good customer service.
Very good customer service.
Received my otoscope quickly!
Will definately be ordering from here again.
3 novembre 2022
Avis spontané
Réponse : HCE
Hi Marek, thanks for taking the time to leave this review. We look forward to serving you again in the future. Best wishes, HCE Team.
Réponse : HCE
Thanks John, great to receive such feedback from a valued customer like yourself. Best wishes, HCE Team.
Easy to order and fulfilled correctly…
Easy to order and fulfilled correctly and in good time. Will be happy to use again.
4 octobre 2022
Avis spontané
Réponse : HCE
Great to hear, many thanks for taking the time to leave feedback. Much appreciated, HCE Team.
GENERAL EXPERIENCE
We have had excellent relationship with HCE in respect of procurement and supply of medical equipment and accessories. In logistic issues of delivery and communication, we receive prompt response and prompt action where necessary including getting quotations and clarification where the need arises.
This has been a satisfactory relationship as there is mutual trust and confidence between both parties. Where there is shortage of delivery of goods, there is always prompt response in investigating and sending the balanced quantity without doubt and hesitation.
The management of HCE and our account manager -Nathan White has strengthened our business relationship that has been in existence for the past 12 years and we have no regret doing business with HCE.
27 septembre 2022
Avis spontané
Réponse : HCE
Many thanks for taking the time to leave this review. It is great to receive such positive feedback from a long-time valued customer. Best wishes, HCE Team.
STEPHANIE LIA
Good morning, regarding your customer service it is extremely good. The only thing that bothers me is that we have to wait quite a bit for the equipment to be available and ready for shipping. We, as a company understands it, but our customers don't.
Otherwise, HCE personnel are really nice and helpful. I mostly deal with Mr Nathan White
28 septembre 2022
Avis spontané
Réponse : HCE
Hi Stephanie, thanks for taking the time to leave feedback. There are global supply issues with medical equipment at the moment, all suppliers are experiencing the same issues. Nevertheless thanks very much for your patience and custom, we will pass on your feedback to Nathan. Kindest regards, HCE Team.
Great experience
I am happy with the email response time and offers I got from HCE. Impressive!
21 septembre 2022
Avis spontané
Réponse : HCE
Great feedback from a valued customer, we hope to serve you again soon. Best wishes, HCE.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.