From the first phonecall to my last session, this has been such an easy process. I have felt very supported, and my sessions have me now viewing life alot more positively. I would definitely recomme... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I made significant improvements. They were way beyond what I expected and the counselling helped me deal with the root causes not just the symptoms. Really grateful for the time to spend with another... Voir plus
L'entreprise a répondu
I received counselling from Julie Marshall after reaching out to Health Assured via the BMA. As a GP, my busy work schedule and the nature of the job led me to almost reaching burnout. Julie's n... Voir plus
L'entreprise a répondu
Lynn was brilliant. She listened to me attentively and made me feel heard and understood. She offered some really valuable advice that helped me gain a deeper understanding of myself and recognise thi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HA | Wisdom Wellbeing (Health Assured) is the UK and Ireland's most trusted EAP provider, and the UK’s the only national EAP provider to be accredited by both BACP and NCPS. We offer the best wellbeing support and solutions possible for employees, allowing leaders to focus on business growth and success. Offering industry-leading support to over 13.5 million people. With our award-winning EAP, we offer a comprehensive wellbeing service that provides essential legal, financial, and mental health support, promoting healthier, happier, and more productive workplaces.
Coordonnées de contact
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had the app through work.
Had the app through work. Did a what’s app chat with someone who suggested I either called up, or went online via the app for further guidance.
Felt quite low at the time-but I opted to call up . Got through to a lovely lady and had 30 mins on phone with her. She let me talk, cry and then went through explaining what my feelings suggested, and things I could try: She was very helpful and signposted me to a couple of websites and other next steps. Thank you. Came off the phone feeling a lot better.
2 octobre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear how we have been able to support you through our Wisdom app and appreciate the kind words around our service
It is great to hear we have helped and will be sure to share this with the rest of the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Thank you 🙏🏼
I spoke to Cora, I was very emotional, she actively calmed me down, directed me to the appropriate help and support I needed and above all listened to me. Thank you
2 octobre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so grateful for your feedback around Cora's service and appreciate your kind words. It is great to hear they were able to support you and we'll be sure to share this with Cora and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Safe hands
I felt heard, understood and validated. The insight and support offered was invaluable and I would encourage anyone who feels in need of assistance to reach out. You will be in safe hands.
28 juillet 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear how we have been able to support you and appreciate the feedback given
We will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Good to be able to off load to someone…
Good to be able to off load to someone with a face - not a faceless voice on a phone .and not feel I’m putting undue pressure on partner .
Very nice to look forward to my weekly chats
30 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear how we have been able to you and appreciate the kind feedback
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Excellent service
Excellent service. I never had any kind of therapy before, i never thought it was me. However i was wrong. The sessions helped me to understand my problems and how to evaluate them. Thank you
30 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear how great the service received was and that the sessions helped support you. We will be sure to share this feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Wisdom Wellbeing offer an efficient and…
Wisdom Wellbeing offer an efficient and caring service. I would highly recommend. 🙏🏼
15 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear how we have supported you and we will be sure to share this feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
The best one you can trust for your…
The best one you can trust for your wellbeing.
29 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear of your feedback and will be sure to share this with the rest of our team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Very helpful service when i needed them…
Very helpful service when i needed them
Very quick response when contacted and counsellor was assigned quickly. Very helpful counsellor and contacted me at the times that were agreed and worked round my schedule. Definitely would use again when needed
1 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so thrilled to hear how we have been able to support and assist you. We really appreciate your feedback and will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
A great experience with councelling
A great experience, Nicky was an amazing councellor, friendly and supportive and it was so easy talking to her. I'd recommend this service to anyone.
28 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear how Nicky has been able to support and assist you. We really appreciate your feedback and will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Been reviewing options for EAP…
Been reviewing options for EAP providers. Wisdom Wellbeing have the 'Get a quote online option'. But this is actually not true as you answer a few questions and they don't give you a quote without calling and arranging an online demonstration.
28 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We would like to discuss your review further and would invite you to email us at feedback@healthassured.co.uk. We have also requested details, via Trustpilot, in order to contact you as well
Kind Regards
Customer Solutions Team
Lovely counsellor but bad admin team
Lovely counsellor and sessions were very useful.
I was disappointed though that I was given the wrong information at the beginning and told to start my sessions earlier than I wanted. Then even though I didn’t have the first session, it was counted as a session and deducted off my allowance.
24 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review!
We are so glad to hear how great your experience was with our counselling team. We really appreciate your feedback and will be sure to share this with the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
The therapist was very good at her job…
The therapist was very good at her job definitely recommend
24 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review!
We are so glad to hear how great your experience was with our team. We really appreciate your feedback and will be sure to share this with the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I have had a fantastic experience…
I have had a fantastic experience working with Wisdom Wellbeing. Their team has been supportive, responsive and committed to helping up deliver high-quality wellbeing solutions to our education clients.
A special mention goes to Adam Derbyshire, who’s is my key point of contact. Adam is always approachable, knowledgeable and proactive in supporting us ensuring we have everything we need to be successful. His communication is excellent and he consistently goes above and beyond to help us achieve positive outcomes.
24 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to heat how great your experience was with our team and especially with Adam. We really appreciate your feedback and will be sure to share this with Adam and the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Really good service
I was in a place where I didn't know what to do and work offered a Employee Assistance Programme with Wisdom. From the moment they answered the phone, I felt reassured that they could help me. I received counselling and used the app for tips and advice. The experience has helped me improve self-care and I gained techniques to help calm my anxiety. I'm very grateful for the support I have received and recommend highly.
24 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear how we have been able to support and assist you. We appreciate your feedback and will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Very helpful.
The people from wisdom app were always so helping regarding different things. They always answered my call and provided me with relevant resources.
23 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear how our Wisdom app has supported you and we really appreciate the feedback
We'll be sure to share this with our teams
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Absolutely outstanding service
Absolutely outstanding service, I’m so grateful we have this service through work it’s helped me more than everyone would know!
23 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear of your experience using the service and appreciate the feedback. We will be sure to share this with our teams
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Doesn't care
My company uses health assured as it's eap program and ever since it's been the most difficult company to even speak to, last time I didn't even get a call back this time I literally needed help and support, and called them about 4pm and then the first time I get a call I was away from my phone and I'm deaf which is something the company doesn't seem to understand!!!!, and then called them a second time, basically wrong time plating up dinner, and when I do call back it's "I can get someone for you tomorrow" I understand your busy but I've basically been asking for help from 4pm and your staff say "we are here 24/7" well obviously not!!
Update- the health assured response was not helpful they did not asked for more details through trust pilot
22 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review.
We are sorry to hear about your experience and would like to investigate what has happened further to cause your review
To do so, we’ll need some additional information so our team can look into the matter and contact you directly with an update. We have already requested these details via Trustpilot, but if you would prefer to reach out to us yourself, you can email us at feedback@healthassured.co.uk.
Kind Regards
Customer Solutions Team
I reached out to wisdom after I was…
I reached out to wisdom after I was seriously attacked leaving me with life changing injuries, wisdom put me into the program within a very short period of time, I was allocated a counsellor and she was so professional and knowledgeable in her profession and allowed me to express my mental health freely and unrestricted, I had 8 sessions and they helped me to understand what my thoughts were and how to deal with them. I do need more intervention and I’m now on referral for PTSD. I just want to finish by saying thank you to the lady who helped me and for the people who are struggling with mental health read this then wellbeing health is your first point of contact. I was referred through my employer but you can do a self referral online just give them a call. Don’t be scared to speak up about mental health.
3 août 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear how our team have been able to support you through such a traumatic time. It is great to hear how we have helped and your feedback is much appreciated. We will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Very cathartic and healing
Ryan was calm, patient, understanding, sympathetic and non-judgemental. He gave me a safe space to speak vulnerably and express emotions about topics that were uncomfortable for me, that I knew I needed to address. The whole experience was very cathartic and healing. Thank you Ryan.
21 septembre 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so thankful for your kind words around Ryan's service and support to you. We will be sure to share this feedback with them and the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Approachable and easy to talk to staff
Approachable and easy to talk to staff. Made to feel at ease . Easy to book . Range of different councilling options.
20 août 2026
Avis spontané
Réponse de Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear how easy you have found the service to access and that we have been able to support you
We will be sure to share your feedback with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
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