Thank you so much for the beautiful climbing frame we received from yourselves. We chose your company because we wanted to support an Irish company, not just one with a .ie in the website, but a... Voir plus
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Lisez les avis des autres
We bought a playset from Hennessy timber group. The whole frame rotted within 3 years even though it’s treated timber. Tried to contact them with photographs and was going to purchase a replacement fr... Voir plus
L'entreprise a répondu
We bought the Jungle Tower Swing Set and it was reasonbaly straightforward to assemble. The wood plus various parts are good quality. One set of bolts was missing from our delivery so I emailed Hennes... Voir plus
L'entreprise a répondu
We purchased the Bosse Play Unit from Hennessy’s a number of years ago for our then 2 and 4 year old. The unit just keeps on giving! We’ve recently added some new accessories as our children have gro... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Koala Play, we bring families together through outdoor fun! Formerly known as Hennessy Outdoors Play Range, we’re proud to continue the same trusted Irish heritage and customer-first service — now with a fresh new name and even bigger range. Based in West Cork, we’re Ireland’s leading provider of premium wooden playhouses, swing sets, climbing frames, trampolines, and kids’ ride-on vehicles, designed to inspire active outdoor play and imagination. We’re passionate about quality, safety, and Irish service — every order is backed by friendly support, nationwide delivery, and hundreds of verified customer reviews that reflect our commitment to excellence. Whether you’ve shopped with us before as Hennessy Outdoors or are discovering Koala Play for the first time, you can trust that the same team, same care, and same exceptional standards remain at the heart of everything we do. Fun Starts Now!
Coordonnées de contact
Ahamilla, P85TH27, Clonakilty, Irlande
- 086 268 8392
- info@koala-play.com
- www.hennessyoutdoors.ie
4,5
Excellent
387 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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solid bench delivered on time thanks
13 septembre 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Rodger,
Thank you for taking the time to leave us a great review, we are delighted you are happy with the bench and the delivery. We would really appreciate if you could send us in some photos or videos of the product if you get a chance!
Kind regards,
Koala Play (Hennessy Outdoors Play Range)
Brilliant customer service
Ordering was simple. Customer service is brilliant and when I had an enquiry and Amy quickly dealt with it.
14 octobre 2025
Avis spontané
Réponse de Hennessy Outdoors (Koala Play)
Hi Catriona,
Thanks so much for the feedback and 5 star review. We will make sure to pass on your kind words to Amy.
Kind regards,
Koala Play (Hennessy Outdoors Play Range)
Garden dreams fulfilled
Great product but for the high cost, few things to highlight for improvement: 1. Porch fixtures were supposed to be different lengths from front and side, but all were the same. 2. Ordered a sandbox but got a chukdrens garden bench. 3. Instructions are not as clear with assembly to additional product such as slide (when to felt roof with regard to slide extension). 4. Instructions highlighted to put slide off the side but product purchased is slide on the front which is not recommended.
10 septembre 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Mike,
Thank you so much for your detailed feedback, we really appreciate you taking the time to share your experience. We’re delighted to hear you’re happy with the product overall, and we’re sorry to hear there were a few issues along the way.
We’ll make sure to review your points about the porch fixtures and assembly instructions with our supplier, as clarity and accuracy are so important to us. Regarding the sandbox mix-up, that certainly shouldn’t have happened our customer service team would be happy to arrange a quick replacement if you haven’t already been sorted.
Your feedback helps us keep improving, and we truly value it. Thanks again for choosing Koala Play!
Really good service from this company…
Really good service from this company and in particular Amy who helped us get our product ontime by being proactive. Would recommend
8 octobre 2025
Avis spontané
Réponse de Hennessy Outdoors (Koala Play)
Hi Stephanie,
Thanks so much for the great feedback on the service you received. We really appreciate it. We will make sure to pass your kind words on to Amy, she will be delighted. We would really appreciate if you could send us in some photos or videos of the product if you get a chance!
Kind regards,
Koala Play (Hennessy Outdoors Play Range)
Very quick delivery
Very quick delivery! Very good quality product delighted over all! Kids love it
6 août 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi David,
Thanks so much for the 5 star review on your Jungle Tower Play Unit, we really appreciate it! We wish you many happy years of fun. We would really appreciate if you could send us in some photos or videos of it if you get a chance!
Kind regards,
Hennessy Outdoors
Got my slide earlier than I expected
Got my slide earlier than I expected. Driver was lovely also
4 août 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Eileen,
Thanks you very much for taking the time to leave us a 5 star review we really appreciate it. Thanks for your order with us and we will be sure to pass on your kind words to our driver.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Dennis,
Thanks you very much for taking the time to leave us a 5 star review we really appreciate it. Thanks for your order with us.
Kind regards,
Hennessy Outdoors
Amazing play set
Amazing play set, our son absolutely loves it. It’s super safe, great quality and easy to assemble. Highly recommend ⭐️⭐️⭐️⭐️⭐️
21 août 2025
Avis spontané
Réponse de Hennessy Outdoors (Koala Play)
Hi Louise,
Thanks so much for taking the time to leave us such a great review, we really appreciate it. We would love if you could send us in some photos or videos of it if you get a chance!
Kind regards,
Hennessy Outdoors
Repeat Customer…
Second time I've ordered from this company as they sell quality built products. Chose express delivery option to speed up the process.
Recommended
9 juillet 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Fran,
Thanks so much for the great review on your 2 and 3 seater garden benches, we really appreciate it! We are delighted that you were happy with the express delivery option also. We would really appreciate if you could send us in some photos or videos of it if you get a chance!
Kind regards,
Hennessy Outdoors
I ordered a swing set for my son ' it…
I ordered a swing set for my son ' it was delivered and just left in my front garden ' no one rang the door bell ' just aswell my father was passing and seen it in my garden and brought it in ' the driver must have phone number details but just didn't bother ringing
8 juillet 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Elaine,
Thank you for your feedback, and we're genuinely sorry to hear about your recent delivery experience. This is not the level of service we are determined to provide, and we understand your frustration.
Our driver should have made every effort to make contact upon arrival. It’s very disappointing to hear that this didn’t happen. We’re currently looking into this with our delivery driver to ensure it doesn’t happen again.
Thank you again for bringing this to our attention, and please don’t hesitate to reach out directly if there’s anything further we can do to make this right at info@hennessytimbergroup.com
Kind regards,
Hennessy Outdoors
Do not ever buy from this company
Do not ever buy from this company. Will not call you back or no customer service and will not fulfill your order. Be aware
9 juillet 2025
Avis spontané
Réponse de Hennessy Outdoors (Koala Play)
Hi John,
We're very sorry to read your feedback. At Hennessy Outdoors, we take customer service and order fulfillment very seriously, and we always aim to resolve any genuine issues promptly and professionally. Having reached out via the Trustpilot platform for further information from you, we have not received any response or details? There is also no order linked with this review.
If you've placed an order or tried to contact us, please email us directly at info@hennessytimbergroup.com with your order number or details so we can investigate and help.
Thank you,
The Hennessy Outdoors Team
Amazing products and fantastic customer…
Amazing products and fantastic customer service.
6 juin 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Sandra,
Thanks so much for the 5 star review and feedback on the customer service, we do our best to provide the highest quality service to customers. We hope you love the Orlando Play Unit! We would really appreciate if you could send us in some photos or videos of it if you get a chance!
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Margaret,
Thank you for the excellent review and feedback, we really appreciate it. Were delighted you are happy with the Discovery Play Unit! We would really appreciate if you could send us in some photos or videos of it if you get a chance!
Kind regards,
Hennessy Outdoors
Delivered without bolts the man who…
Delivered without bolts the man who came to build it who is recommended from the site was brilliant he said so
5 juin 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Adriana,
We're really sorry to hear that your delivery arrived without the bolts – that’s definitely not the experience we want any of our customers to have. We're addressing this with our dispatch team to ensure it doesn’t happen again.
We’re thrilled to hear that the installer we recommended did such a brilliant job – we’ll make sure to pass that on to him as well!
If there's anything still outstanding or if we can support you in any way, please don’t hesitate to reach out directly. We really appreciate your custom and your patience.
Kind regards,
Hennessy Outdoors
The quality of product is very good
The quality of product is very good. However the edges are not sanded well. happy with purchase.
5 mai 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Manisha,
Thanks so much for taking the time to leave a review and for the valuable feedback for the Dunmore Picnic Table. We are sorry to hear that the edges were not sanded well enough and will ensure to review this with our production team. We hope you enjoy the product and thank you for your order.
Kind regards,
Hennessy Outdoors
Really easy to order and delivery was…
Really easy to order and delivery was without 2 weeks! Our son adores the Orlando Adventure Centre.
4 mai 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Maureen,
Thanks so much for taking the time to leave us a review, we really appreciate it. We're so happy to hear that yours son adores the Orlando, its a fantastic play unit! We would really appreciate if you could send us in some photos or videos of it if you get a chance!
Kind regards,
Hennessy Outdoors
professional
prompt, professsional and easy to order from and good quality solid garden furniture
5 mai 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Clara,
Thanks so much for taking the time to leave us a 5 star review. We really appreciate it. We are glad you are happy with the quality of the 2 and 3 seater benches. We would really appreciate if you could send us in some photos or videos of it if you get a chance!
Kind regards,
Hennessy Outdoors
Great slide
4 mai 2025
Réponse de Hennessy Outdoors (Koala Play)
Hi Ronan,
Thanks for taking the time to leave us a review for the slide you purchased we are so pleased you're happy with it. Thanks for your order with us.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Richard,
Thanks so much for the 5 star review. We're glad you're happy with the slide and belt swing you purchased.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi James,
Thanks so much for the great review, we really appreciate it. We are glad you're happy with the Dunmore Round 8 Seater Picnic Table and hope you are putting it to good use! We would really appreciate if you could send us in some photos or videos of it if you get a chance!
Kind regards,
Hennessy Outdoors
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