Thank you so much for the beautiful climbing frame we received from yourselves. We chose your company because we wanted to support an Irish company, not just one with a .ie in the website, but a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We bought a playset from Hennessy timber group. The whole frame rotted within 3 years even though it’s treated timber. Tried to contact them with photographs and was going to purchase a replacement fr... Voir plus
L'entreprise a répondu
We bought the Jungle Tower Swing Set and it was reasonbaly straightforward to assemble. The wood plus various parts are good quality. One set of bolts was missing from our delivery so I emailed Hennes... Voir plus
L'entreprise a répondu
We purchased the Bosse Play Unit from Hennessy’s a number of years ago for our then 2 and 4 year old. The unit just keeps on giving! We’ve recently added some new accessories as our children have gro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Koala Play, we bring families together through outdoor fun! Formerly known as Hennessy Outdoors Play Range, we’re proud to continue the same trusted Irish heritage and customer-first service — now with a fresh new name and even bigger range. Based in West Cork, we’re Ireland’s leading provider of premium wooden playhouses, swing sets, climbing frames, trampolines, and kids’ ride-on vehicles, designed to inspire active outdoor play and imagination. We’re passionate about quality, safety, and Irish service — every order is backed by friendly support, nationwide delivery, and hundreds of verified customer reviews that reflect our commitment to excellence. Whether you’ve shopped with us before as Hennessy Outdoors or are discovering Koala Play for the first time, you can trust that the same team, same care, and same exceptional standards remain at the heart of everything we do. Fun Starts Now!
Coordonnées de contact
Ahamilla, P85TH27, Clonakilty, Irlande
- 086 268 8392
- info@koala-play.com
- www.hennessyoutdoors.ie
4,5
Excellent
387 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Got exactly what I ordered
Got exactly what I ordered, was kept updated all the way through up until delivery. Very good service from ordering to delivery. Would highly recommend Hennessys.
31 juillet 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Padraic,
Thanks so much for the 5 star review we were delighted to receive it. We hope you are happy with the slide. If you get a chance we would love to see some photos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Martina,
Thanks so much for the very kind review. We are de;lighted you are happy with your 2 seater bench. We would love to see some photos of it if you get a chance. Thanks for your order.
Kind regards,
Hennessy Outdoors
Exceptionally kind and helpful staff
Exceptionally kind and helpful staff, particularly at the Douglas Kruz shop. Thanks very much. I will definitely recommend to others.
26 août 2023
Avis spontané
Réponse de Hennessy Outdoors (Koala Play)
Hi Brian,
Thanks so much for the great feedback, we will be sure to pass it on to the staff. We hope you are happy with your purchase.
Kind regards,
Hennessy Outdoors
Excellent service
20 juillet 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Madeline,
Thank you so much for the great feedback on the service provided. We hope you are happy with the Charlie Play Unit. We wish you many happy years of outdoor fun with it. We would love to see some photos or videos of it if you get a chance! Thanks for your order with us.
Kind regards,
Hennessy Outdoors
Super service from Hennessys
Super service from Hennessys. The communication throughout was outstanding and the garden bench is beautiful. Would highly recommend.
11 juillet 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Maria, thanks so much for the great review, we really appreciate it. If you get a chance we would love if you could send us in a photo of it! Thanks for your order.
Kind regards,
Hennessy Outdoors
Quick delivery & good value
Quick delivery & good value. We’re in the middle of painting it at the moment but the kids are enjoying the process. Thank you!
3 juillet 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Sinead,
Thank you so much for the 5 star review. We are delighted to hear you are having fun painting the Toby Playhouse. We cant wait to see it. We would love if you could send in some photos or videos if you get a chance? Thanks for your order with us.
Kind regards,
Hennessy Outdoors
End to end process from ordering to…
End to end process from ordering to delivery was fast and efficient. Thanks.
17 juin 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Colin,
Thanks so much for your feedback, we really appreciate it. Hope you are enjoying the Audi R8 Spyder. We would love to see some photos or videos if you get a chance!
Kind regards,
Hennessy Outdoors
Great Service and Product
We ordered the tiger junior play set for our daughter. Found the whole process from ordering to delivery very straight forward. The app was very helpful as we could track the progress and knew when to expect delivery. Delivery actually happened sooner than expected. The product was easy enough to put together, everything is labeled and we had received everything we needed. We were really impressed with the quality and our daughter is thrilled with it, she absolutely loves it.
11 juin 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Sinead, wow thank you so much for the fantastic review! We really appreciate it. We are so happy you were pleased with the delivery and Tiger Junior Play Unit. We wish you many happy years of outdoor fun with it. We would love to see some photos or videos of it if you get a chance! Thanks for your order with us.
Kind regards,
Hennessy Outdoors
Great communication
Great communication, final product excellent quality. Really easy to install too
8 juin 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Lorna, thank you so much for the super review, we really appreciate it. We hope that Henry Play Unit is going down well. We would love to see some photos or videos of it if you get a chance! Thanks for your order with us.
Kind regards,
Hneesyy Outdoors
Good stuffffff
15 juin 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Brian, thanks for taking the time to leave us a 5 star review for the Explorer Sandbox. We really appreciate it and hope that it is going down well with the family. We would love to see a photo or video of it if you get a chance? Thanks for your order with us.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Kathleen,
Thanks so much for the 5 star review we are delighted you are happy with the 3 seater bench and delivery. If you get a chance we would love if you could send us on a photo of it.
Kind regards,
Hennessy Outdoors
Bosse Play Unit - Poor Quality
The product delivered (Bosse Play Unit) had too many splits and cracking in multiple places, photos refer. These cracks will lead to water intake, subsequent rotting and potential failure of the swing set rapidly. Have a two and a half year old and a newborn and I was not willing to proceed with the assembly because of the potential risk and the poor condition of the product delivered. To be fair the lads at Hennessey agreed to take back the product and made arrangements for the product to be picked up, much appreciated! However, it is unacceptable to be left with the financial burden of the original delivery fee and the return costs for a sub-standard product despite the assigned delivery driver / courier being in the general location for another near-by drop off. No one wants to take full responsibility to resolve and reimburse the delivery / return charges. This is unacceptable.
12/07 - Director contacted me and resolved. Thanks.
27 juin 2023
Avis spontané
Réponse de Hennessy Outdoors (Koala Play)
Hi Shane,
We are glad to have been able to sort this out for you.
Kind regards,
Hennessy Outdoors
Got great value on a picnic table
Got great value on a picnic table, delivered in the time stated and easy to put together. A sturdy piece of furniture that looks like it will stand the test of the new more extreme Irish climate!
11 mai 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Michelle,
Thank yo uso much for taking the time to leave us such a great review. We are glad you are happy with the quality of the picnic table and hope you enjoy it. Thanks for your order, have a great Summer.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Fiachra,
We really appreciate you leaving us a 5 star review for the URban Jungle Single Swing Set you received from us. Thank you for the feedback. We would love to see a photo or video of it if you get a chance. Thanks for your order, have a great Summer.
Kind regards,
Hennessy Outdoors
Toby treehouse & swingset
Really happy with our purchase & customer service at henesseys would defo recommend purchasing the tiny swing and treehouse set
15 mai 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Michelle,
Thanks so much for the the 5 star review and feedback. We really appreciate it. We would love to see a photo or video of the Toby Set if you get a chance. Thanks for your order, have a great Summer.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Michelle,
Thanks a million for the 5 star review and the feedback on the Bosse Play Unit. We really appreciate it. We would love to see a photo or video of it if you get a chance. Thanks for your order with us.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Sandra,
We really appreciate the 5 star review and hope you are enjoying the 2 seater garden benches. We would love to see a photo of them if you get a chance? Thanks for your order and we hope you order with us again in the future.
Kind regards,
Hennessy Outdoors
Slide was very faded when it arrived
Slide was very faded when it arrived, so it didn’t look new, and the timber was very rough, had to be sanded as my son got splinters first time playing with it, very expensive for what came to be honest
17 avril 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Zoe,
Thank you for sharing your feedback regarding the order you received. We apologize for any inconvenience caused by the faded appearance and rough timber. The Bosse Play Unit is our best selling swing set and is always very popular with our customers. We strive to ensure the highest quality of our products, and we regret that this did not meet your expectations.
If you have any further concerns or require assistance, please don't hesitate to reach out to our customer support team. We value your feedback as it helps us improve our products and services.
Kind regards,
Hennessy Outdoors
Réponse de Hennessy Outdoors (Koala Play)
Hi Geraldine,
Thank you very much for the 5 star review, we are thrilled you were happy with the service and hope the kids have fun on the rainbow nest swing!
Kind regards,
Hennessy Outdoors
Dealing with experienced professional…
Dealing with experienced professional people, very easy to deal with and very helpful. I will have no problem buying off this company again.
8 mai 2023
Réponse de Hennessy Outdoors (Koala Play)
Hi Vivian,
Thanks for the 5 star review and feedback on the experience. We hope you purchase from us again in the future.
Kind regards,
Hennessy Outdoors
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.