I have purchased from Herschel previously, and had no hesitation in buying again when looking for a smart, space saving heating solution for my new kitchen. I emailed them for advice before buying, th... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good delivery and a fine piece of kit. Unfortunately it is unsuitable for use in an elderly persons room. The controls are inaccessible and the app is well beyond her comprehension. It’s just too clev... Voir plus
L'entreprise a répondu
V informed sales team … able to answer questions and provide detailed knowledge of products sold. Quick delivery and so simple to install. This 700w towel heater is exceptional- drys towels quickly an... Voir plus
L'entreprise a répondu
Excellent advice before ordering. Delivered on time. Clear instructions for fitting. Everything worked first time. The heat in the bathroom is fabulous and reaches every corner. What’s not to like... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de chauffage
- aussi dans
- Fabricant d'électronique
- Fournisseur d'équipements de chauffage
- Magasin d'électroménager
- Magasin de radiateurs
Écrit par l'entreprise
Herschel is the UK's leading brand of Infrared Heaters. The Herschel Team is passionate about providing the highest quality products and service to our customers. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes, commercial and heritage environments. As the longest established brand on the market, with the broadest range of stylish infrared heaters, we are committed to delivering innovative heating solutions with a reputation built on exceptional quality and unrivalled expertise. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. As the UK’s sole representative in the European Infrared Heating Alliance, we are the only UK manufacturer to receive the prestigious European Quality Compliance Label and take pride in setting industry benchmarks. Through our role as Executive Member on the Sustainable Energy Association, we are working to evolve energy policy in collaboration with leading industry influencers - ensuring infrared is firmly recognised as a vital energy-efficient technology to help meet climate targets.
Coordonnées de contact
Unit 6A, Boundary Road, Access 18, Kings Weston Lane, BS11 8AZ, Bristol, Royaume-Uni
- 0117 3253850
- sales@herschel-infrared.com
- www.herschel-infrared.co.uk
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Herschel Infrared Ltd
Thanks for your feedback.
The heater itself is brilliant
The heater itself is brilliant, very happy with it. Bad point the instructions are next to useless and offer no help whatsoever.
11 septembre 2025
Réponse de Herschel Infrared Ltd
Thank you for your feedback and we are delighted to hear you are happy with the heater. We are sorry to hear about the instructions, there should have been an update included with the outdoor heater and stand combination so we apologise if this was not included.
Great product
Great product. Helpful guidance provided. Smooth purchase and delivery process. Very happy customer!
4 juillet 2025
Réponse de Herschel Infrared Ltd
We are very pleased to hear you are a happy customer. Thanks for sharing.
Love Herschel, FedEx and SmartLife need improvement
The heaters are working well and support from Kelly in the office was also helpful.
Not five stars as i had problems with the delivery, fedex delivered my panels and forgot to bring the package with the plugin controllers with them so had to come back on another day with them.
Another issue i have been having is with the app the panels work with called SmartLife, it gives me a white screen and crashes on some days when i try to access control of my panels. It has done this twice so far and then come back to life the following day. i have reported both to them through the app but received no response so don't know if they fixed it or it just started working again
1 septembre 2025
Réponse de Herschel Infrared Ltd
Thanks for sharing your feedback and apologies for the inconvenience from the courier. Please do get in contact with our support team via our website if you have further problems.
Great product and great service
Great product and shipped and arrived very quickly. Thank you
29 août 2025
Réponse de Herschel Infrared Ltd
Thanks for your feedback.
It's a really great product
It's a really great product! We have it in the garden as the centerpiece of the picnic table, and we eat dinner there in the cool evenings. The heat is more than enough to keep us warm and cozy while we eat.
21 août 2025
Réponse de Herschel Infrared Ltd
Lovely to hear your feedback, thanks for sharing.
Very expensive heaters but they are the best!
Very expensive heaters but they are the best in my opinion. Dealt directly with Herschel and got a deal with which I was content. When I subsequently found that I didn't require one of the heaters, the company accepted the return it having not been opened from it's original packaging.
30 mai 2025
Réponse de Herschel Infrared Ltd
Thank you for sharing your feedback.
Good information from staff prior to…
Good information from staff prior to ordering.
Items well packaged and delivered quickly. Good installation instructions. Solid well made products with good clean finish in RAL colours.
27 août 2025
Réponse de Herschel Infrared Ltd
Thanks for your feedback.
Réponse de Herschel Infrared Ltd
Many thanks for your feedback.
Well done Herschel
I had seen this product in use at a few outdoor venues and was impressed with its looks, size and amount of heat it gave out.
The ordering process was simple and it was at a good price.
Once ordered I was kept informed that the order had been received and the date of delivery.
I could track the item which arrived the next working day in the time slot given.
I was impressed from start to finish with the ordering and delivery process and as for the heater itself it looks great and for its size gives out a lot of heat.
18 août 2025
Réponse de Herschel Infrared Ltd
Lovely to hear your feedback, thanks for sharing.
Réponse de Herschel Infrared Ltd
Thanks very much for your feedback. We're thrilled to hear you are enjoying your patio heater.
Réponse de Herschel Infrared Ltd
Many thanks for your feedback.
Good whole experience
The whole experience from our initial meeting to chossing and finaly ordering our system was made even easier with the friendly staff. We had a few problems during the delivery but these were dealt with swiftly by the team and over all very happy with what has been delivered.
18 juin 2025
Réponse de Herschel Infrared Ltd
Thank you very much for your feedback, we are very happy to hear you've had a good experience with us.
Delivered quickly and a very good…
Delivered quickly and a very good product. As an electrician I’ve now installed around 30 heaters and will continue using them
10 juin 2025
Réponse de Herschel Infrared Ltd
Fantastic to read your feedback, we are delighted to hear that you are satisfied with our heaters.
Great product excellent service highly…
Great product excellent service highly recommend
13 juin 2025
Réponse de Herschel Infrared Ltd
Lovely to hear you would recommend us, thanks for sharing.
Great Customer Service
Whilst delivery Company let everyone down, I was kept informed. When delivery Company smashed the product, I was sent a replacement next day.
13 juin 2025
Réponse de Herschel Infrared Ltd
Thanks for your feedback. We are sorry to hear there were problems with the courier and hope it didn't cause too much inconvenience. We are pleased to hear it was resolved quickly.
Réponse de Herschel Infrared Ltd
We are very pleased to read your review, thanks for sharing.
Great customer service
What can I say! The best customer service. Kelly was absolutely amazing as she sorted all the issues out we had three times. We’ve now used the heater tonight and it’s great to be able to sit out when it’s cooler. Thank you.
9 mai 2025
Réponse de Herschel Infrared Ltd
Lovely to hear your review, thanks for sharing.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.