Herschel Infrared Ltd Avis 

What can I say! The best customer service. Kelly was absolutely amazing as she sorted all the issues out we had three times. We’ve now used the heater tonight and it’s great to be able to sit out when it’s cooler. Thank you.

I was amazed that the Thermostat worked as well as it did.
I have 6 heaters working from it!!

It works through the Smart Life App.

Edit - Having contacted customer sevices - can't fault their response. Kelly emailed me the correct instructions, which worked a treat. The product is fantastic but can't give it 5 stars as ultimately it was a lot of wasted time and hassle to build the thing, but we got there in the end. Thanks Kelly.

1-Star Review: Avoid Unless You Enjoy DIY Nightmares

We’ve had this Herschel patio heater for three weeks now — and still haven’t managed to fully assemble it. Not for lack of trying — but because the instructions are, without exaggeration, the worst I have ever seen. And I once assembled a flatpack wardrobe with instructions only in Polish.

The diagrams are vague, the steps are unclear, and there’s absolutely no logical flow. It’s like they expect you to just know which bracket goes where, which bolts you might or might not have, and how to magically align components that don’t fit. To top it off, we’re missing parts — and without them, we’re stuck. If I hadn’t already recycled the packaging, this thing would be on its way back.

After hours of effort, searching online, and trying to reverse-engineer the photos, we’re still bolts short and stuck. I expected better from a premium-priced heater. Unless you’re a bracket-fitting, instruction-decoding wizard with a backup toolbox, steer clear.

Great product, purchase a 850w panel for a garden room of about 12 sqm, heats the area really well. Would well recommend it.
We only had one hiccup during the installation, we purchased a wired thermostat, which is WiFi to the app to remote control the panel. Our electrician thought it was therefore a WiFi controller and didn’t hard wire it. Therefore, we then had to purchase the battery version. But all good in the end.

There are cheaper infra red panels out there but they’re not made in the same way and so these are a good choice, whether you buy a few or like me, it’s a heating choice for my entire house. Friendly helpful informed service at all times This was especially so for Jane and Amy- thank you both.

We needed heaters which would nt look out of place in a 15th century Chapel. The black finish blends in well. Ordering and arranging delivery were straightforward.

Started off brilliantly bought 9 ceiling ones in white after a couple of years they start discolouring 5 years in one of the largest ones just stops working altogether.got intouch with HERCSHEL they said just give it a wipe lol just stay away if you want white ones. From a beautiful smoke free property with now yellow ceiling panels

Great product, company helpful with choice. Fast, free delivery

The support provided has been fantastic. Our rooms are not traditional in height and layout so it was difficult deciding which heaters, kWh's, placement etc. The sales team at Herschel has been available to talk through all the issues and concerns. They also handled delivery to Ireland, making sure they got through a small hiccup with Customs and making sure that we got them on time. All items were packaged well and arrived in perfect condition. They have not been fitted yet. One of the reasons for choosing Herschel infrared was the option to connect them to solar panels. I have been really impressed and would recommend Herschel to friends and family!

Great product. Prompt delivery. DIY version easy to set up. Staff very helpful and friendly, especially Kelly, who was very attentive throughout.

Not sure who’s writing these reviews, but every studio I talk to has had issues, after buying the heaters, they broke three different times each time after a few days of being installed which then I had to pay for an electrician to take them out and reinstall them three times. After the months of not having heat in my hot yoga studio and having to pay electricians multiple times to come in and fix a default part, I should’ve gotten half off or more! These were brand new heaters. The thermostat is junk and I can never turn it on from my house. It always goes back to a manual mode. They are the most expensive heaters I’ve ever had and regret buying them. It’s very scary buying a product and not having anybody to work on them. That knows the systems. It’s all done through emails and phone calls and completely exhausting.
After spending almost $10,000 on four heaters with repairs, etc. they still don’t work properly. Looks like I’m going to have to eat that cost and try to find something that is more reliable.

Great advice from the sales team. Unfortunately one part of the order was damaged in transit however the support replaced this. Would highly recommend Herschel Infrared LTD.

Easy to order, great delivery, easy to install and very effective.

Absolutely what I wanted and what I needed to keep my space warm and cosy.

Herschel had a very efficient and helpful customer service and their infrared heaters are well designed and reliable. Very happy with our purchase again.

Really good products at a good price. Functional and stylish.

Great company to deal with.
My client bought Krystal ceiling mounted panel. Look lovely and work beautifully in annexe.

Had a problem with one panel after 18 months, no problem, a simple replacement..

Customer service from Kelly was very good and much appreciated by us
Orchard Studio

I was given good advice on the best product and installation position. The product then arrived as promised. Overall excellent experience.

Great product, reassurance of back up if required, fast and good delivery.