I recently had an issue with a Hershesons curling wand that developed structural cracks after just a single use. My initial attempt to sort this out was a completely poor and unhelpful experience with... Voir plus
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We ordered a French Shellac at their Belgravia store. It took the lady more than 2 hours to complete (we were promised 1.5h), it was over priced and they could not deliver a standard French Shellac. S... Voir plus
L'entreprise a répondu
Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for th... Voir plus
L'entreprise a répondu
I emailed customer services yesterday regarding my order for their Wavemaker which I placed on line Monday morning. I finally received a response this morning Wednesday informing me that they are havi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re a straight-talking hair brand on a mission to make getting Great Hair simple, easy and fun–no matter who you are. We rip up the rulebook and whistleblow on jargon. Then create game-changing spaces and pioneering products that transform your hair routine for life. We’re not just another hair brand. We’re a whole new beauty movement.
Coordonnées de contact
29 Berners Street, W1T 3LR, London, Royaume-Uni
- 02074341747
- support@hershesons.com
- www.hershesons.com
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125 avis
Aucun historique récent de demande d’avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Zoosh foam is brilliant for my thin old hair!
Zoosh foam is brilliant for my thin hair.
It gives an easy bulk and if my hair needs washing, an application will give me another day.
I love it!
13 juin 2022
Very easy ordering and quick delivery…
Very easy ordering and quick delivery and really helping my thin fine hair.
2 juin 2022
Réponse de hershesons.com
Thank you Penny for the amazing review! 💙
Excellent service Great product quick…
Excellent service Great product quick delivery I would definitely recommend it
1 juin 2022
Réponse de hershesons.com
Thank you Lynn for the excellent review! 💙
The Mousse is a great product for extra…
The Mousse is a great product for extra Oomph in a blow dry BUT the Everything cream is a one way ticket to super-greasy hair for fine hair.
The sad thing is I believed the hype!
Do you offer a money back guarantee?
9 mai 2022
Réponse de hershesons.com
Hi Lisa,
Thanks for taking the time to leave a review. We're pleased you love the Zhoosh Foam!
Unfortunately we don't offer a money-back guarantee. For finer hair, we recommend using just 1-2 pumps of the cream and rub it into your hands until it's almost disappeared before applying to your hair. Please also only use on mid-lengths to ends and avoid the roots.
Hershesons x
Réponse de hershesons.com
Thank you for the excellent review, Karen!
I love both the cream and mousse…
I love both the cream and mousse products!
This last order was a gift to my friend for her to try. I'm sure she'll be re-ordering.
Thank you.
1 mai 2022
Réponse de hershesons.com
Hi Barbara, thank you for taking the time to leave us this review. We're so pleased you love the AEC and Zhoosh! Hershesons x
The everything cream is lovely and…
The everything cream is lovely and smells gorgeous, the foam is nice but not as much hold as I need for my ultra straight hair
1 mai 2022
Réponse de hershesons.com
Hi Pam, thank you for taking the time to leave us this review. We're so pleased you love the AEC! We'd recommend building up Zhoosh Foam as you apply it - perhaps apply twice and again throughout the day for hair with little texture. Hershesons x
Used the Almost Anything Cream for the…
Used the Almost Anything Cream for the first time today on wet hair. I have quite fine hair and it made my blow dry easier with no stray bits when finished.
1 mai 2022
Réponse de hershesons.com
Hi Pauline, thank you for taking the time to leave us this review. We're so pleased you love the AEC! Hershesons x
Awful products and shocking customer service
This company has no idea at to what constitutes a good customer experience
Bunch of con artists selling rubbish products and conning you into subscriptions that you cannot get out of. Avoid like the plague!
Further to your reply, these were bought by my wife who inadvertently clicked the wrong button to find that there was no way out of it despite hating the product and zero empathy or understanding from you despite numerous emails. You could easily have cancelled and removed the 10% discount. Very poor customer service experience!
15 avril 2022
Avis spontané
Réponse de hershesons.com
Hi Ian,
Thank you for taking the time to leave this review. Unfortunately we don't have any records of you in our database and we have not received a response from you when we requested more information about your order. We cannot find any emails from you, either.
Our subscription service is optional and you can clearly select 'one-time purchase' or 'subscription' when adding a product to your basket. As per the clear T&Cs, subscriptions can only be cancelled after 3 charges.
If you have any further information regarding your experience, please get in touch with support@hershesons.com so that we can investigate and help.
Hershesons x
Hershesons products
I find the all in one cream excellent. The whoosh foam is much better if you use just a little. As it really does make it fat. As I have shorter hair I don't want it bouffant lol. It’s excellent products though. And I would def buy the all in one cream
10 avril 2022
Réponse de hershesons.com
Thank you for the great review, Christine! We're so pleased to hear you love our products. Hershesons x
Customer Service needed
Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for the foaming makes me wary if buying this product. Would it not be a good idea to offer a trial/travel size can so customers can try without so much financial outlay?? All the videos I've seen use models with either mid length or long hair. Myself & many have short spiky/pixie hair so how about including this type of hair in your videos?
27 mars 2022
Avis spontané
Réponse de hershesons.com
Hi Pauline, thank you for taking the time to leave a review.
To contact customer support, please email support@hershesons.com or message us on any of our social media channels.
We are aware of the mixed reviews for our Zhoosh Foam. This is due to an issue with one batch earlier this year which meant that the formulation wasn't mixing properly, resulting in a liquid-like formula. We have since sent replacements to all cases of this that we are aware of and have received positive feedback following these replacements.
Regarding our video content, thank you for your feedback and we will take this on board. Zhoosh Foam would certainly be beneficial to a pixie hair cut - it will add texture/grit and hold.
Unfortunately we don't offer free samples but we often run promotions and offers - please subscribe to our emails at the bottom of our website to keep up to date with these!
Hershesons x
This really is a versatile product and…
This really is a versatile product and very effective..it has controlled my unruly, wavy hair and I can now wear it straight if I wish! Equally it controls wisps snd fly aways.
It would be even better if it had a lovely smell. It doesn't smell of anything to my nose
14 mars 2022
Réponse de hershesons.com
Hi Lisa,
Thanks so much for taking the time to leave this review - we're pleased you loved your product!
Hershesons x
dreadful products, even worse company
dreadful products, even worse company!
Absolutely shocking company to deal with. They con you into a subscription (with no discount incidentally) and then make it extremely difficult to cancel. What makes it even more galling is that their products are dreadful.
Their response is laughable! I offered to forgo the 10% discount and cancel subscription as product was rubbish and I hadn’t realised I had requested subscription rather than a one-off. Awful company with no idea about customer service/satisfaction
5 mars 2022
Avis spontané
Réponse de hershesons.com
Hi Mary,
Thank you for taking the time to leave a review regarding your experience.
If you have experienced any specific issues with your product(s), please contact us at support@hershesons.com so that we can make amends and send a replacement if it is faulty.
We offer subscriptions for our Almost Everything Cream and Zhoosh Foam - as well as one-time purchases. If you subscribe, you save 10%, but as per our T&Cs upon subscription, you can only cancel your subscription after 3 charges, because the product is discounted.
Hershesons x
We are both in our eighties and love…
We are both in our eighties and love your hair product!
1 mars 2022
Réponse de hershesons.com
Hi Erica,
Thank you for taking the time to review our products - we're so please you love them! Hershesons x
Used this as dry shampoo but it wasn’t a dry mousse as stated
Used this as dry shampoo annoyingly they make the stuff look dry but it isn’t it ruined my hairstyle and I had to redo it
They do say get your hair to last an extra day or for volumising your hair
My hair was flat to my head I blow dried it again but didn’t create any height
I have yet to use on clean hair or wet hair but didn’t see any wow volume and bought this to be able to use a dry shampoo without leaving grey hues in my hair.
Very disappointed
It might work for another use but wouldn’t hold my breath it’s a shame I was really looking forward to this product
1 mars 2022
Réponse de hershesons.com
Hi Mrs Mitchell,
Hi there,
Thank you for taking the time to leave a review. We're so sorry that your experience didn't live up to your expectations.
You mention that the consistency wasn't a dry mousse - we are aware of an issue with a certain batch of the Zhoosh Foam, whereby the ingredients haven't mixed together. Please could you get in touch with us at support@hershesons.com with your order number so that we can investigate and send out a replacement. The consistency should be a dry foam which expands in your hand once dispensed.
Hershesons x
Excellent customer service
Update- wonderful customer service and if products used correctly really great results x
1 mars 2022
Avis spontané
Réponse de hershesons.com
Thank you for taking the time to leave a review. We're so pleased to hear that you're happy with your experience! Hershesons x
Excellent hair products
Excellent hair products that really work. Great company to deal with fast postage.
14 février 2022
The only thing I dislike about this is…
The only thing I dislike about this is the packaging. The product is a thick crean and so the pump action is stiff. For anyone with hand problems (me) it's really hard to use
2 février 2022
Almost Everything cream works…
Almost Everything cream works brilliantly for my frizzy hair! You do not need a lot. Also gives great shine. Arrived promptly.
2 février 2022
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