I recently had an issue with a Hershesons curling wand that developed structural cracks after just a single use. My initial attempt to sort this out was a completely poor and unhelpful experience with... Voir plus
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We ordered a French Shellac at their Belgravia store. It took the lady more than 2 hours to complete (we were promised 1.5h), it was over priced and they could not deliver a standard French Shellac. S... Voir plus
L'entreprise a répondu
Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for th... Voir plus
L'entreprise a répondu
I emailed customer services yesterday regarding my order for their Wavemaker which I placed on line Monday morning. I finally received a response this morning Wednesday informing me that they are havi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re a straight-talking hair brand on a mission to make getting Great Hair simple, easy and fun–no matter who you are. We rip up the rulebook and whistleblow on jargon. Then create game-changing spaces and pioneering products that transform your hair routine for life. We’re not just another hair brand. We’re a whole new beauty movement.
Coordonnées de contact
29 Berners Street, W1T 3LR, London, Royaume-Uni
- 02074341747
- support@hershesons.com
- www.hershesons.com
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125 avis
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Although customer service were…
Although customer service were perfectly pleasant and polite, I was told the faulty mechanism on both the Zhoosh and Almost anything Cream returned to them were working perfectly. I was not offered a replacement nor a refund. I’m not stupid, I know how to use a pump/spray. Please don’t waste your time and money. Probably good products, I shall never know however. This company has left me out of pocket, and I’m furious. I note I’m not the first to complain of this fault.
19 janvier 2022
Avis spontané
Réponse de hershesons.com
Hi Diana,
Thank you for taking the time to leave a review about your experience with us.
Your products were returned to us and tested by our returns department. It was found that the Zhoosh Foam was working as it should be without any faults, and the product was almost empty so it could not be refunded.
The Almost Everything Cream was found to have a small amount of dried product in the end of the pump (perhaps because the lid had been left off) but once removed, this product was also working as it should be.
I apologise that it was not the outcome you had hoped for, however our process was in line with that outlined in our returns policy.
Hershesons x
Not foaming. Bad batch? Replacement received!
Update: I got in contact and received another bottle and that works well. Thanks Hershesons, for excellent customer service!
Like another reviewer from a couple of days ago, however much I shake the can, and however hard I press the top, I get a thin spritz of foam that turns to liquid in seconds. Have we got a dodgy batch? I can still use it and it does (eventually, when it dries out) give my hair more volume. But it definitely isn’t working as it should. Like this it’s just a mess to use!
1 janvier 2022
Avis spontané
Réponse de hershesons.com
Hi Hazel,
Thank you for taking the time to leave a review. We do sincerely apologise for this fault in your Zhoosh foam. We are aware of an issue with a particular batch and I believe our Customer Support Manager reached out to you and arranged a replacement product.
Please do get back in touch if there's any further issues.
Hershesons x
Zhoosh - no foam just liquid!
Purchased the zhoosh foam and it arrived without issue. I have tried shaking the can vigorously and can hear the ballbearing inside but it does not come out as foam - immediately once squirted fizzes down to a liquid which does not work. Waste of money. If this is just a faulty batch can I please be sent another to try as like the sound of the product. I purchased via PayPal on 17th December under name of Linda Johnstone
31 décembre 2021
Avis spontané
Réponse de hershesons.com
Hi Linda,
Thank you for taking the time to leave a review. We do sincerely apologise for this fault in your Zhoosh foam. We are aware of an issue with a particular batch and I believe our Customer Support Manager reached out to you and arranged a replacement product.
Please do get back in touch if there's any further issues.
Hershesons x
I have purposely held back in writing a…
I have purposely held back in writing a review because I wanted to keep trying with this product in case I wasn't using it properly. I have been on the Hershesons website and I have watched and read what is said but sadly this product is not for me.
My hair style is a longish straight bob and I find that the weight of my hair can leave the style flat. I bought this having seen it used on a TV programme and it was then used on fine curly hair so perhaps it is best used for that.
22 décembre 2021
Réponse de hershesons.com
Hi Geraldine,
Thank you for taking the time to leave a review.
We're sorry to hear that Zhoosh isn't currently working out for you. Firstly it's important that the can is shaken vigorously before use, to achieve the dry foam texture which shouldn't weigh even fine hair down.
The foam is suited to all hair types and lengths, as shown in the videos. It can be a bit of a trial and error when figuring out the best way to use it for you, so we'd recommend trying it in different ways with varying amount of product.
Our customer support team would be happy to advise you further - please contact support@hershesons.com.
Hershesons x
Réponse de hershesons.com
Thank you for the great feedback, Lynda! We're so pleased to hear this. Hershesons x
Zhoosh Foam
Great product for fine hair. Hair has much more body and is easy to style.
Highly recommend.
20 décembre 2021
Réponse de hershesons.com
Thank you for the great recommendation, Julie! Hershesons x
Great products
20 décembre 2021
Réponse de hershesons.com
Thank you for the great feedback, Natalie! Hershesons x
Réponse de hershesons.com
Thank you for the great feedback, Lynda! This is great to hear. Hershesons x
I really like the products but having…
I really like the products but having to wait 3months for delivery with out any updates is abit unacceptable to me.
I chased twice in that time and only got response when i contacted via social media. I feel like my order was forgotten about
10 décembre 2021
Réponse de hershesons.com
Hi Frances,
Thank you for taking the time to leave a review. We are pleased you enjoy the products.
Please note that one of the products you ordered was on pre-order at the time your order was placed. There was a note on the product page(s) next to the add to cart button which stated this, along with an estimated delivery date of mid-December. This meant that your order was on hold until this product was back in stock, but we did email you to offer the option of splitting the order so you received the other items first.
I can see that we replied to all correspondence from you, including your message on our chat box on October 24th.
Hershesons x
Disappointed with the cream
Disappointed with the cream - not a patch on the foam. Delivery took weeks
10 décembre 2021
Réponse de hershesons.com
Hi Cordelia,
Thank you for taking the time to leave a review.
Please note that the cream was on pre-order at the time your order was placed. There was a note on the product page next to the add to cart button which stated this, along with an estimated delivery date of mid-December.
I do apologise that you’re not happy with the performance of the cream. There are many ways to use it, depending on your hair type and goals, and it can take a bit of trial and error before finding the best use for you. Please contact us at support@hershesons.com with your experience so that we can help you.
Hershesons x
Ordered on line arrived within 24 hrs…
Ordered on line arrived within 24 hrs reliable and just as it says on the tin!
10 décembre 2021
Réponse de hershesons.com
Hi Andy,
Thank you for taking the time to leave a review. We are so pleased you enjoy the products!
Hershesons x
Product finally came and pleased with it
Product finally came. Initial reports that it is quite tricky to use, like most mousses, it dries so quickly you can barely style both sides of your hair. Forget blasting the roots for some lift, you will end up with lift and no style.
Next day I tried rewetting my hair with a water spray before adding the mousse and working quickly all over - much better. Definitely not sticky, it moves quite well on the brush and leaves a very natural finish and the hold lasts well, even without any hairspray. 2nd day hair is quite good, with a small amount added to lift crown.
1 décembre 2021
Avis spontané
Réponse de hershesons.com
Hi Jenny,
Thank you for purchasing and taking the time to leave your feedback.
Please note that the Zhoosh Foam isn’t strictly a styling mousse - rather, it is a dry foam for use at the roots to give lift. We’d recommend to rub a small amount into your roots to get the body, then go about styling your hair as usual.
We’re pleased you have found a way that works for you - everyone’s Zhoosh is different which is why we wanted to create a multi-use product as such!
Hershesons x
I totally love this product
I am really suprised to read the last few reviews because I totally love Zhoosh foam. I am a mature woman with thinning hair and I cannot believe the difference it has made. My hair looks thicker and has more body without feeling sticky. I pre-ordered the zhoosh alongside another product and did wait a couple of weeks but as soon as I contacted them they sent the zhoosh foam immediately.
1 décembre 2021
Avis spontané
Réponse de hershesons.com
Hi there,
Thank you for purchasing and taking the time to leave your feedback.
We’re so pleased to hear you love the Zhoosh Foam and had such a good experience using it.
Rest assured it is now back in stock for good, so delivery time for Zhoosh will always be 3-5 days for standard UK delivery.
Hershesons x
I knew there would be a long wait to…
I knew there would be a long wait to receive my order for Zhoosh,so I have no complaint about that.Sadly,the product itself is not worth the wait.I have short fine hair,have tried using it on wet and dry hair,to no effect.It does give a nice shine,but hair is left flat and without any body.Next day it is lank and needs a wash.
29 novembre 2021
Avis spontané
Réponse de hershesons.com
Hi Valerie,
Thank you for purchasing and taking the time to leave your feedback.
This certainly sounds like an unusual performance for Zhoosh Foam and we’re sorry to hear about your experience.
I would recommend to make sure you shake the can very vigorously before use - because the ingredients need to be fully mixed together to create a light, dry foam. If the product is at all liquid-like when dispensed, it needs shaking more.
It sounds like this could be the reason for the lank-ness you describe. Please let us know how you get on at support@hershesons.com.
Hershesons x
Don't bother trying to buy gift vouchers
Appalling service. Bought gift vouchers, supposed to arrive within 7 days as stated on their website - they didn't.
When contacting their online customer service they told me (changing what is clearly stated on their own website) it was after 7days for both card and E-vouchers (that makes no sense at all most E-vouchers you can buy immediately everywhere else)
Tracking the order online, it still has not even been processed let alone dispatched. It has now been after 12days, 8 working days.
Have missed the gift date now and had to buy something else.
Bought a number of gift vouchers from other companies on the same day all arrived within 3-5 days.
VERY DISAPPOINTING and a total waste of time. Doesn't even deserve one star.
14 novembre 2021
Avis spontané
Réponse de hershesons.com
Hi Anita,
Thank you for taking the time to leave a review about your experience.
Please note that physical gift vouchers are dispatched within 7 working days from the date of purchase (today is the 7th working day from your particular order placed 4/11). I can see that your voucher was dispatched in the last 2-3 days so you should be receiving it today.
E-vouchers from Hershesons are created manually because we give the option for personalisation - so we allow up to 5 working days for e-vouchers to be sent to the recipient, not 7.
Hershesons x
Very very cross
Very very cross - feel as though I have been duped!
Ordered Zhoosh Foam 12th September and 6 weeks later it still hasn't arrived.
27 octobre 2021
Avis spontané
Réponse de hershesons.com
Hi Philip,
Thank you for taking the time to leave a review about your experience.
Please note that the Zhoosh Foam was on pre-order sale only, at the time you placed your order. This was stated on the product page, with an expected delivery date, at the time of ordering.
We also sent out a shipping update regarding a slight (1-week) delay in the dispatch of pre-orders, due to reasons surrounding Brexit and Covid-19 related logistics issues which was impacted businesses nationwide.
All pre-orders were recently dispatched to our customers, and I can see that yours was delivered successfully too.
Zhoosh Foam is now off of pre-order, following a successful launch, and delivery times are 2-3 days for standard UK delivery.
Hershesons x
Really really slow delivery and wrong…
Really really slow delivery and wrong item sent. Very average products. AVOID!
20 octobre 2021
Avis spontané
Réponse de hershesons.com
Hi Gemma,
Thank you for taking the time to leave a review about your experience.
Please note that the reason your order took a while to arrive was because one of the items, Zhoosh Foam, was a pre-order and the order is automatically held until this product is back in stock. We offered you to split your order and send the other products out first, which we did.
Regarding the incorrect products sent - our customer support manager replied to your issue within our 48 hour response time, with a sincere apology and ownership of our warehouse’s mistake. She sent you the replacement product right away.
Hershesons x
Awful customer service don’t waste your…
Awful customer service don’t waste your money
Read about their mouse in a supplement back in august! Took my money but no products and no offer of a refund will never order anything from this company again
9 octobre 2021
Avis spontané
Réponse de hershesons.com
Hi Caroline,
Thank you for taking the time to leave a review about your experience.
Please note that the Zhoosh Foam was on pre-order sale only, at the time you placed your order. This was stated on the product page, with an expected delivery date, at the time of ordering.
We also sent out a shipping update regarding a slight (1-week) delay in the dispatch of pre-orders, due to reasons surrounding Brexit and Covid-19 related logistics issues which was impacted businesses nationwide.
Whilst all pre-orders were recently dispatched to our customers, I can see that you had already requested to cancel your order, which we did. So I have to politely reject the claim that we never offered you a refund because I can see that a full refund was processed upon request.
Zhoosh Foam is now off of pre-order, following a successful launch, and delivery times are 2-3 days for standard UK delivery.
Hershesons x
Goods never arrived and customer service response is gibberish!
I placed an order but the goods did not arrive. I emailed customer services and received the following meaningless response
"Hey Great hair lover!
If you have ordered our Almost everything cream or Zhoosh please note this was a pre order as stated prior to purchasing and further delivery details can be found on the product page on our website."
Not a company to be trusted
12 septembre 2021
Avis spontané
Réponse de hershesons.com
Hi Geraldine,
Thank you for taking the time to leave a review about your experience.
Please note that the Almost Everything Cream and Zhoosh were on pre-order sale only, at the time you placed your order. This was stated on both of the product pages, with an expected delivery date, at the time of ordering.
We also sent out a shipping update regarding a slight (1-week) delay in the dispatch of pre-orders, due to reasons surrounding Brexit and Covid-19 related logistics issues which was impacted businesses nationwide.
Whilst all pre-orders were recently dispatched to our customers, I can see that you had already requested to cancel your order, which we did.
Zhoosh Foam is now off of pre-order, following a successful launch, and delivery times are 2-3 days for standard UK delivery.
Hershesons x
Online order not delivered.
I ordered a product on 25/06 on the Hershesons website. Tracking it, I can see that it had been delivered but I have not received it. I wrote to the support email desk a week ago, no response. I called their phone number this morning, Louise advised that I should email the support desk and I explained that I had already done so. She said there's nothing she can do and said goodbye. Order #42600
5 juillet 2021
Avis spontané
Réponse de hershesons.com
Hi Graham,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Although we aren’t responsible for delivery once the products leave our warehouse, I can see that you had further correspondence with our customer support manager, whereby a replacement order was arranged and successfully delivered.
Hershesons x
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