Highbridge Caravans Avis 

Excellent after sales from this excellent company
New van bought in 2022 warranty claim sorted quickly
Picked the caravan up from our seasonal pitch and dropped it back free of charge
Jill in after sales is great as are the girls who collected the caravan
Good communication
Don’t buy From anyone else
Highbridge look after you not just sell you a caravan

I bought a Chausson 350 first line from Highbridge Caravans in October and recently had a few issues with it so I contacted the customer service department who were excellent. They arranged for the van to be taken in and the repairs completed. Excellent aftercare and customer service. Big thanks to Chris who coordinated everything.

After having visited numerous showrooms and the NEC Motorhome show earlier this year we finally decided on the make and model we wanted to purchase. Unfortunately none of the dealers I contacted seemed able to provide a good enough level of customer service.
Then by chance I came across Highbridge Caravans website where I made contact with Oliver Matthews (Ollie).
Ollie is an amazing standout guy, he never pushed the sale and at times suggested better alternatives and ideas. Ollie never once failed to reply to my questions whether by email or telephone. Ollie never lost any enthusiasm during the process which was fairly lengthy as I never visited the showroom and therefore had lots of questions.
I purchased a brand new Mercedes Adria Matrix Coral Supreme 670 DC Motorhome. I also add the following options, Habitation Air con, Tow bar, 5G Wi-Fi, X2 TV’s, paint seal protection for the Motorhome, Tracker and upgraded immobiliser.
Ollie expressed his concern about me not visiting prior to purchasing but I was so impressed with his diligence and knowledge that I wasn’t at all worried.
On the day of collection Ollie was on hand to meet me and my family. It was nice to meet him in person. Ollie introduced us to the other staff members who were going to assist us during the handover process.

We met Shanaz from the handover team. She was brilliant and very knowledgeable and professional. She did an amazing job but we were too busy smiling and in shock at our new Motorhome.

The following day we had to return to Highbridge caravans as I had forgotten some of the handover information in all the excitement.
The staff were simply amazing, Emma from After Sales along with Chris and Lisa all helped out, Emma was super supportive and efficient, Chris pulled out all the stops and got us up and running even Shanaz came to see us despite having other customers to see to.
Shanaz kindly offered her support once again.

Julie and Tina from the main building on the first day we went to collect our motorhome were so lovely and accommodating when we were completing the paperwork.
In fact as we wandered around the site prior to introducing ourselves on the first day we noticed how friendly all the staff were.

We traveled over 630 miles to purchase our Motorhome and wouldn’t go anywhere else now.

I’m writing this review, as my experience so far has been exceptional. I was speaking with Jody, at the Devon branch, for a couple of months. I decided to attend the Caravan and Motorhome show, October 2024. I met with Jody, who was very knowledgeable and helpful. I live 7hr drive from Devon, my wife and I chose to order our new Adria Twin sport SGX, from Highbridge Devon. We can’t recommend Highbridge and Jody, enough.
Jody does YouTube vlogs, they are very informative.
Neil and Jolene Miller

Ordered a new Rapido c55 at the NEC show and Dave Wixon has been very helpful throughout in giving advice as we have added extra spec even after the show . We await delivery next year and hope to recieve the same positive experience on collection .
Dean from aftersales also looked after us at a very busy show and it’s good to know he is on hand for any warranty issues that make occur .. finger crossed they don’t …
Darrell and Jan

Good price prompt service

We had a recent recall on our Coachman Laser 845 caravan with regards to the habitat door. Booked it in with services at Highbridge and dropped it off on the required date. On drop off I mentioned about a few small issues which required looking at and which Highbridge accepted was covered under warranty, They added to the work already booked in. 1 week later the servicing dept ( an exceptional lady called Debbie) called to say all work has been done and is ready for collection. Checked over caravan and could not fault the work or the first class service that the Highbridge team had done, throughout this whole process Debbie kept us informed and was so nice and polite and nothing was too much trouble, Debbie is a massive credit to Highbridge Caravans. Thank you. Highbridge Caravans are simply an excellent dealership providing first class practices and services. 5 stars are not enough.

Alternator failed on my 61 plate VW California I bought from Highbridge, Devon a year ago. Contacted the service department who could not have been more helpful. I told them the van was booked in for a service with a local workshop not on their list of usual companies but the service desk lady said to just get them do the alternator work and send them the invoice. Made life so much straightforward. Highbridge, Devon have been consistently outstanding with both vans I have bough from them and will be the company I go to for any future purchases. After sales and service are simply outstanding. Thank you.

Again had another great and very positive experience at Highbridge Caravans Ltd.
Tuesday 24th Sept: I called into Highbridge Caravans to get answers to filling out change of ownership form and to book a service for our new Bailey Phoenix 640.
After speaking with Dean, Lisa and Debbie in After Sales, not only did they answer all my questions but saved me £179 for a service on the Bailey Phoenix as it had already been completed prior to our purchase.
Each time we/I've visited Highbridge Caravan's our experiences have been very positive, informative and very, very helpful.
Thank you Debbie [Supervisor] and Dean for adding additional notes to our purchase records.
We highly recommend Highbridge Caravans to anyone thinking of purchasing a caravan.
Thank you all for giving us peace of mind and being genuine throughout our purchase of the Bailey Phoenix 640 Plus.
Mr & Mrs Castle

Brilliant service from Highbridge Caravans, and by far the most cost effective. We were very impressed with free shipping, and we recieved our goods within 2 days, all packed beautifully.

Bought a new caravan last week great service from start to finish salesman James great all staff polite Simon in after sales brilliant and so helpful also Leighton note was to much trouble for anyone I would like to thank all staff from changeover to the lady who delivered van to site for us great service keep it up thank you all mr mrs madley

Fantastic service. Ordered items arrived really fast and when they said that they had it in stock, they actually did.

Very happy, would recommend and would certainly use again.

Easy to order off website

Very helpful when I rang up with a query about online sales

We just want to say a massive thank you to Phil, we had a couple of warranty issues on our new caravan. As it is on a seasonal pitch, Phil came out to us and fixed our problems while we were on holiday. We always get a five star service from you guys, from sales to aftersales and service. Thank you again from Mark and Mandy Kimberley

They were brilliant - found just what I needed.

Excellent service from our initial phone enquiry - we were disposing of our motorhome and wanted a caravan in its place. All the staff were brilliant - James helped us through all manner of questions and we collected our van today. Brilliant, so happy.

Quick and easy to order hand held 4 battery fans

The description of the product was clear and inspired interest. Buying online was hassle free and delivery was quicker than anticipated.

Quick and easy