Harriet Kelsall Bespoke Jewellery Avis 

Gorgeous rings and the loveliest designers. I stumbled across Harriet Kelsall the other day and the moment I went inside, I knew we had to book an appointment. Such genuinely thoughtful designs and really warm and welcoming people inside. I love that it's woman-owned and felt really comfortable and listened to right away. We had an appointment with the wonderful Bethany who was so knowledgeable and considered. Thank you so much for everything!

We had a fantastic experience with Francesca and Alice at Harriet Kelsall. My fiancé and I decided that we wanted to design our engagement ring together and came up with some ideas from the HK website. We had a great design session where we went through each detail of what we wanted - Francesca was so helpful through each decision and put together a beautiful drawing for the design as we talked. The final ring has everything we wanted - we feel very lucky to have been able to incorporate everything we'd pictured, working with different options to stay within our budget. Thank you to the team for such a great experience!

I honestly can’t stop staring at my new ring—it’s absolutely perfect. I wanted something really personal to represent my two children, and Harriet Kelsall has created something more beautiful than I ever imagined.

From the start, they just got it. I knew I wanted a sapphire and a diamond to represent each of my kids, but I wasn’t sure how to bring it all together. They listened to my ideas, made suggestions I’d never have thought of, and somehow turned it into something that feels so me.

The finished ring is just stunning. The way the stones are set, the little details, the meaning behind it—everything is exactly right. It’s not just a piece of jewellery, it’s something I’ll treasure forever. Every time I look at it, I think of my children, and that means everything.

Emily was amazing and patient with helping perfect the design!

From the moment my brother and I inherited a pair of diamond earrings from our grandmother, we knew they held a special place in our hearts. These sparkling gems symbolized not just our family legacy but also our love and connection. With both of us in committed relationships, we decided to transform these heirlooms into engagement rings, a tribute to our grandmother and the promise of our future. But where to begin? That's when a family friend suggested Harriet Kelsall Bespoke Jewellery, and it turned out to be the best decision we could have made.

Our journey with Harriet Kelsall began with a sense of excitement and trepidation. As two slightly clueless young lads, we were unsure how to turn these cherished diamonds into rings that would truly capture their essence.

Enter Alec and the incredible team at HK's Cambridge studio. From the very first meeting, Alec's expertise and passion for his craft were evident. He guided us through the process with patience and understanding, transforming our vague ideas into tangible designs that took our breath away.

The experience was nothing short of magical. We watched as our vision came to life, each detail meticulously crafted to create rings that were as unique and meaningful as our journey. The team's dedication to their work was truly inspiring, and we felt supported every step of the way.

Tragically, we lost our mum in late 2024, just before the rings were completed. She had seen the designs and was so excited for us. We know she would have been absolutely blown away by the final creations, just as we were. These rings now carry even deeper significance, serving as a beautiful reminder of our family's love and the legacy of those who came before us.

To the talented artisans at Harriet Kelsall, we cannot thank you enough. You have created something that we will carry with us always, something that is truly very, very special.

If anyone reading this is in need of custom, bespoke jewellery crafted by people who truly know their art, look no further. Harriet Kelsall Bespoke Jewellery is the place to go, without any doubt.
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Charlie

We chose HK to design a pair of wedding rings with a clear and specific design, we travelled from Yorkshire to London to meet in person to ensure we were clear in our design specifications.
After the initial consultation, we felt rushed into agreeing the design as we were time limited (6 months) and left feeling slightly apprehensive and as though we didn’t have time to review and consider the design.
When the initial CAD design was sent through we questioned it immediately as it was so far from our design specifications in terms of size and structure of the rings and reminded the designer of the rings we had tried in store and the desire for the rings to feel delicate, but were reassured that the CAD built the ring heavier than it would seem when completed, to allow for polishing/finishing etc. Obviously HK is a well regarded and reviewed company so we took this advice in good faith. However, the rings we received were absolutely nothing like the rings we discussed at the design stage, and were reassured we would receive at CAD stage. (We have evidence of these discussions via email). We immediately got in touch with HK who reassured us there was lots to be done to get the rings to something we would love, however this was limited to reducing the dimensions of the rings slightly and when we questioned what our next steps were if we were still unhappy, we were told it was our fault for choosing the wrong design for us. We reminded the designers of the rings we had tried in store and how we had been so specific in our design spec, luckily we had taken photos at the sketch stage, as this evidenced that even the band was the wrong shape. The fit of the rings was also wrong, as we were told this was something they couldn’t advise on, unlike any other experience of buying rings/ having them fitted in any other jewellers.
The whole experience caused a significant amount of stress at what should have been a lovely time, and we decided to cut our (significant) loses and find another jeweller who managed to create lovely rings from them by removing most of the ring and completely changing the style of ring, he was also shocked at the design and finish, particularly considering the amount we had paid.
Eventually we decided to buy new wedding rings as the whole experience was so tarnished.
We would strongly advise anyone to find a small independent jewellers, we wasted £5000 on these rings, including trying to get them to a point we were happy to wear. After the service we received from an independent jeweller we would strongly advise anyone to avoid this company and find a smaller, independent jewellery designer that will respond appropriately to your concerns at any stage of the design process.

Edit- in response to your reply to this review:
We were in contact immediately upon receipt of the rings, which were posted to us both times- we didn’t ‘take them home’ and we were told that you would be unable to make significant changes and would stick to the design but would reduce it somewhat, and we were told further to the changes if we still weren’t happy it was ‘unfortunately our fault for choosing the wrong design for us’. We made sure our feelings were very clear in emails and on the phone, our email sent 7th June stated ‘the rings are nothing at all like we feel we discussed at the design stage in terms of size and general bulkiness…the rings are the wrong profile…following concerns raised at the CAD stage you reassured us they wouldn’t look like that on completion…’
The rings did not meet our design brief, and we were badly advised at each stage.
You state you would have made sure to reach the best resolution for us, when in fact we were given limited options for how to proceed, contact then became minimal and we were unable to reach anyone easily. (This was 7 weeks to go before our wedding) Certainly not the level of concern and service you claim we would have received. We were explicit in our conversations with the designer and used examples of rings already in store to clarify and perfect what we wanted.
I would be happy to provide evidence in the form of emails in order for you to see where your staff have clearly lacked the level of service you describe, rather than subtly laying the blame with us for not communicating with your company.

My partner & I went to Harriett Kelsall in Cambridge. We were appointed a fantastic designer called Amy Vinn. She carried out the design & passed on the information to the team who came back with an amazing diamond ring for our engagement 🥰
They also got it made in the few weeks we gave them before we fly off to celebrate x
Thank you all x I can’t wait to wear it

We recently purchased a bespoke wedding ring from HK Jewellery Cambridge but unfortunately the experience fell short of expectations, especially given the significance of the purchase. I was initially torn between two half sizes for the ring and followed the guidance of the store manager Amy, although she argued that was not the case. I have a ring I wear on the same finger which is much wider so asked the size of that ring (as it fits well) and she told me a thinner band would be different to the wide one so I therfore felt unsure and opted for the half size bigger as a result. When we collected the ring, it was far too big. Another lady in the store suggested I wore it for a while (strange thing to say considering it’s a wedding ring!) and it wasn’t going to change the size of it as it was gaping! We were then told it would cost £126 to resize it which is when we had a discussion about the fairness of that.

We expected understanding but instead faced unexpected resistance from the store manager Amy. She argued that no guidance was given and that it’s a decision the customer has to be sure of. The conversation became combative with her emphasising that resizing is only included for engagement rings (as they’re surprises), whereas wedding rings are "final” & if it’s wrong it’s charged because of the time of takes, essentially putting 100% resposibility on to the customer. She even pointed out that she was doing us a favour by getting it ready on time for our wedding (!) & we were asked if we had read the terms of service! It was quite unbelievable and stressful. It seems the style was right over wrong rather than listeing to the customer experience. I’ve had rings made before and it’s never an issue to resize (included in the cost) as the designers usually like to ensure the customer is happy.. This rigid policy felt misaligned with the bespoke service we would expect, especially for something as significant as a wedding ring.

Eventually, they did agree to resize the ring free of charge, but only after a challenging discussion & waiting to speak with someone else who wasn’t available. It cost us stress at a busy time and uncertainty that the ring would represent a negative expereince for us, or if we wanted it at all.
Given that wedding rings are highly personal and often involve difficult sizing decisions, all put upon the customer, I would suggest that HK reconsiders its policy to create a more understanding, customer-centered experience for a bride.

It cost us unnecessary stress and we wanted to remember the experience as something lovely and positive and it turned into something that was defensive which completely removed listening to the customer or delivering a good service.

If resizing was included, it would allow customers to feel confident in their choice and truly reassured with such an important purchase that of ‘they’ got it wrong, that it would not be problem. HK may want to remember that the bride and groom need a positive experience when purchasing a ring and that a wedding ring and engagement ring are all about the same important day, irrespective of assuming one or the other ar a surprise or not.
The end result was good and the ring now fits and we collected it from a very nice gentleman as the store manager was absent. The ring is lovely, although very expensive for what it is.

This could all have been avoided. I hope for the sake of a customer perspective, that HK revisists their resizing policy to ensure customers feel assured they are not to blame if the ring may require adjusting.

We searched various jewellers but none had the desired
colour sapphire I really wanted then I came across HK bespoke jewellery on a google search and the location was just over an hour away so I made an appointment and the studio was was beautiful set in stunning countryside surroundings we were greeted by Dalia and Chloe both made us feel so welcome the studio is very relaxing and your surrounded by the collaboration of the designers work very unique to each designer
Chloe drew my design and gave me measurements of each oval cut diamond and sourced a stunning violet radiant cut sapphire the setting was in white 18carat white gold
I was updated via e-mail during the whole process approximately 9weeks to completion
The finished item is beautiful beyond my hopes it’s so special as it’s a 45 th wedding anniversary present the whole team has worked wonderfully together with their skill set so I cannot thank or praise them highly enough if you really want a personal touch and choice from such skilled artisans HK has the complete package .
Thank you Chloe . Juliet & Ian

I had an amazing experience with the St Albans team designing my 21st birthday necklace! It was such a calm and patient environment where I could be indecisive and take my time with design, with the lady even printing off a diy design so I could see the size on my person. Necklace turned out beautiful and better than I imagined!

What an amazing team of designers! Words can’t describe how my wedding and engagement ring turned out, they’re absolutely beautiful 😍. I had a set of rings that had become too small so came to the studio with my hand drawn design, the wedding ring with a centre stone, and our family birthstones to each side in greens and blues, and the engagement ring with moon and stars using our original diamonds. When we came to collect the rings I was overwhelmed with emotion, they’d bought my design to life and looked more beautiful than I had imagined, thank you to Alice and all the designers who worked on my ring set, you are all so incredibly talented 🥰

After my Nanna passed I inherited a quite big chunky ring which wasn’t my style but loved the colour of stones within it (purple garnet and white topaz) I reached out to HK, who had designed a ring for me previously, to see if they were able to reimagine the ring into something else I could wear regularly and have a piece of my nanna with me. Chloe was amazing bringing to life my thoughts and personal style and created a pendant and earring set which I received today and Love Love Love!

Whilst there, I also asked Chloe to design a simple topaz ring (which I’d dreamt about the night my nanna passed and I hadn’t been able to find it elsewhere or get it out my head since) Chloe was really accommodating and sourced several topaz stones for me to find the right colour and designed a modern and simple setting. Again I’m in love with it.

Thankyou to all the team that helped me translate my thoughts into reality x

If you can’t find what you want on the high street Harriet Kelsall is the perfect solution.

We met with Francesca to design our engagement ring and wedding rings, firstly over Zoom and then in person. We even took our dog! The whole experience was fantastic and we can’t thank them enough. I purchased a diamond separately (checks were quite rightly done on its provenance), and we designed a ring around it. Loads of options were discussed and Francesca was very informative and patient.

We couldn’t be happier with the rings :-)

I took an heirloom ring to the Cambridge shop to explore options for repair / remodelling. The ring was broken and unwearable in its current state.
The ring was remodelled and repaired and is absolutely transformed. This was a surprise gift for my mother and she was absolutely speechless at the result. Amazing designers and technical team and great value for money. We could not be happier with the whole process and the end result.

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