Holdcroft Motor Group Avis 

Booked car in for a recall at Warrinton,
Appointment time 10.30, and was told it would be a couple of hours,had a phone call the day before asking me to drop it off between 8.30-9.30, took it in at 9.15
and was told it would be ready between 15.00 and 1700, approx 5/6 hours,not happy but decided leave the car and go home ,even though it was a 40 min drive, as soon as I set foot in my front door my phone rang, " Your car is ready for collection" so went straight back out to collect it, it they had told me it was only going to take 30-40 minutes I could have waited. Totally waste of my day for something that would only have taken me a couple of hours at most.
Give your receptionist accurate information about how long jobs are going to take so it can be passed on to your customers!!

I travelled from another area to see the car that I had seen online. Tony was brilliant all the way along and I'm happy that I got a good deal on the car and on my part exchange. Would thoroughly recommend Holdcroft.

Amazing customer service from start to finish....
Ryan from MG Cheshire Oaks really looked after us...made everything so easy and stress free from our purchase of an MG to sorting out old trade in...
Ryan kept us updated every step of the way from initial viewing, always answered or returned our phone calls with queries, as he was so knowledgeable and even sorted out our private plate for the new car...
Cannot not recommend MG Cheshire Oaks highly enough.

Leah was very professional and helpful during the whole process. She gave me confidence in all the dealings and she had a very good sense of humour which always helps when you are not very confident with the tech .

I would like to thank Josh for his professional and friendly service. He made sure the car was ready for me to drive home the same day, should I decide to purchase it (which I did!). He secured me a great deal and included some extras as well. Josh also followed up with a courtesy call to ensure I am satisfied with the car and answered all my questions regarding the purchase. Thank you, Josh, and the entire team!

Today I took my MG3 into the Cheshire Oaks show room on recall. I arrived at 1.30 and was told that as it was a waiting appointment it could take three hours. Obviously I wasn’t very happy with this, I thought a waiting appointment meant that I waited while the work was done rather than leaving my car and coming back when the work was completed. It was a recall so I had no other option than to go to the dealer. I voiced my dissatisfaction with the amount of time I was going to have to wait and feel that because it was a recall by the manufacturer the customer service was not satisfactory.
However as I was waiting I spoke to Aaran, one of your sales staff who was lovely and if I decide to buy a new MG I will go to him. He told me if I needed anything to ring and ask for him and he will do whatever he can to help. He is an example of what good customer service is.

I’ve recently purchased a kona hybrid from Holdcroft’s at Stoke I received excellent customer service from sales advisor Peter Cornes who was very knowledgeable,helpful and courteous he answered my numerous questions without being pushy I can only describe the service I have received as excellent I would have no hesitation in recommending Holdcroft’s and in particular Peter Cornes

Hyundai Stockport- never go there for a repair. What an absolute shambles! Long story short, I was booked in for a few repairs which I had fully outlined and they had already suggested solutions for. It isn't like they didn't know what was coming. They did a health check the same day, sent me the fixes for each issue, I authorised the work, and you'd think that was it. Work done, job done, off we go! But no, what ensued was a week of them not doing the work because "they were too busy" or "the technician was on a training course". I had complete radio silence so had to chase updates myself. Each time I rang, I was told I would get a call back, that never happened. Every day I was told "it will be ready for sign-off tomorrow". Every day, I was given a different excuse as to why that hadn't happened. I took my car here, accepting the extortionate premium prices, because I thought remaining within the Dealership umbrella would give me the best parts / service possible. How wrong was I!? To top it all off, on the drive home from the Dealership, the rattle they had "fixed" was very much still there. All in all, a very stressful and inconvenient experience. I won't be back, and I would certainly not recommend.

Don’t know how they’ve got so many good reviews. Don’t think about leaving a ‘refundable’ deposit because they will simply steal it and refuse to answer. When you eventually get through, they will ‘ring you tomorrow or put it through to the right department’ . GIVE ME MY MONEY BACK YOU ABSOLUTE LAZY THIEVES!

I'd recommend Holdcroft Nissan Crewe to anyone because Absolutely delighted with the Nissan Qashqai Tekna that I purchased recently at Holdcroft Nissan Crewe. The car was presented in pristine condition at a very reasonable price with many little '' extra's' included in the deal. From my very first contact with the garage and our dealings with Josh Steventon ( salesman) we received excellent customer service throughout the whole purchasing process. I cannot speak highly enough of Holdcroft's, nothing was too much trouble and they made the entire purchasing experience easy and a pleasure
THANK YOU

The staff listened and acted on my input. I am very satisfied with the vehicle it handles well , economy is better than expected, comfortable and quiet in the interior.

Excellent and professional customer service provided and driven by Charlotte. She was prepared to go the extra mile to resolve my potential problem with my CRV.

No nonsense and honest sales lady and very knowledgeable about the car . Lainie Beard is the young lady that helped us, she is helpful and not pushy at all this is our third Mazda and probably won’t be the last. thank you Mike the tired old geezer . 🤣 and Karen of course.

Four years ago I bought a 2017 Hyundai Tucson from Holdcroft. It had to be scrapped a couple of weeks ago (with not quite 90k on the clock) because the gearbox disintegrated. On top of that, it was burning two gallons of oil a year so the engine wouldn't have been far behind the gearbox, and the paint was peeling off - looking like a bad respray after a crash.
Wouldn't go near Holdcroft again.

Christian at Stoke on Trent Holdcroft - Brilliant customer service, really helpful and explained everything that i needed to know and more.

I purchased an approved used CX-5 from Oldham Mazda via distance sale, and the process has been flawless from start to finish. Joshua Pickering has gone above and beyond from the moment I first inquired about the car and has continued a high level of service even after I drove it home. Joshua has answered all my questions quickly and thoroughly and made the buying process so easy. The car itself is wonderful, and was thoroughly inspected, serviced and had a fresh MOT prior to handover. A huge selling point was the Mazda approved used warranty which comes with a number of benefits, but the customer service I have received from Joshua and Oldham Mazda is what sealed the deal. Buying a used car is incredibly stressful as you never know what problems you may inherit, but I feel very reassured that should anything go wrong, it will be sorted quickly. I feel certain I made an excellent choice of car simply because of where I bought it. Thank you so much Joshua!

The people, both in sales and servicing.
Plus of course the quality of the Volvo product.

Great Service at Honda Cheshire Oak buying a Honda CRV thanks Lee

Very helpful and supportive throughout the process

Paid a reservation fee for a Volvo on the company’s website. Promptly received a voicemail to say someone else had also paid a reservation fee on another platform, which is clearly a system that doesn’t work if two people can reserve the same car! The voicemail helpfully said the other person was viewing the car that morning and they’d call me by lunchtime either way…they didn’t! Three days of silence have now passed, so I guess the other person did buy the car. They still have my reservation fee though, which now leaves me with the hassle of chasing it up.

These processes are designed to provide a slick customer experience and yet in this case, did exactly the opposite.