The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHorsted Retail Park, Maidstone Road, ME5 9SQ Chatham, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be qu... Voir plus
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix... Voir plus
Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to re... Voir plus
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Chatham
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Horsted Retail Park, Maidstone Road, ME5 9SQ, Chatham, Kent, Royaume-Uni
- 0345 640 7051
3,7
Moyen
88 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Paul was extremely helpful and patient…
Paul was extremely helpful and patient even tho I was a difficult customer. Credit to homebase
5 stars
29 avril 2024
Avis spontané
Great friendly and helpful staff
Great friendly staff it's nice to shop somewhere where they know their stuff
27 avril 2024
Avis spontané
Collected just before closing time
Collected just before closing time. Sales assistant sweeping up greeted me with a big smile.
Very good experience.
25 avril 2024
Avis spontané
I was served by a lovely lady called…
I was served by a lovely lady called sue who was very welcoming and helpful with getting my order quickly, I would like to pass on these thanks for the great service
25 avril 2024
Avis spontané
Lovely experience
I don’t normally take the time to write reviews about places I visit but I thought I should.
I visited homebase today at 17:36,
I was served by Suzanne who had a lovely smile on her face,
There where 2 men at the other till that click and collects where.
We all then had a bit of banter we were all smiling and laughing!
It’s so nice to be able to have a bit of banter and a laugh with workers these days and they made the whole shopping experience much better!
So many people are moody it just puts a dampener on the day.
But these 3 people made my night, I was still giggling in the car.
Credit where it’s due thank you!
I’m gutted I didn’t get the 2 mens names but I’m sure they know who they are 😊
Thank you!
23 avril 2024
Avis spontané
Click and collect
Ordered online and the product was available to collect a hour later but sadly we couldn't collect until nearly closing time but nethertheless 2 strong young men helped to load the 25 bags of Plumb Slate into the van
Excellent job boys.
6 avril 2024
Avis spontané
Happy customer. Shop open so I could get what I needed…
Shop open so I could get what I needed after work , store easy to navigate to find products and served efficiently and politely by staff. What more would we ask for. Many thanks
8 avril 2024
Avis spontané
Easy to click and collect
Easy to click and collect. And the man at homebase Chatham when I collected was so friendly and helpful.
3 avril 2024
Avis spontané
Delivery very quick and on time
20 mars 2024
Triton amber 3 electric shower
Price availability and stuff friendliness. Hassle free and payment offers all available. Im really happy with the purchase experience.
24 mars 2024
Avis spontané
Totally Floored..!!
Great price deal on laminate flooring...easy to order and delivered on time.
10 mars 2024
Gardening Goods
Having what I needed was in stock. Being able to click and collect.
11 mars 2024
Avis spontané
Brilliant customer care
10 mars 2024
Avis spontané
Went into store to buy a sideboard to…
Went into store to buy a sideboard to be told by the member of staff its only available online and not stocked. Went home to order and found there were 3 in stock available for click and collect. Waste of a journey.
2 mars 2024
Avis spontané
Réponse de Homebase - Chatham
Hi Richard,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Great service from some lovely staff
Great service from some lovely staff. Always so helpful and friendly which is why I come back
28 février 2024
Avis spontané
Nice helpful staff
One of the boxes had a broken lid and there were no more available. They gave us a discount which we were happy with. Very nice, helpful staff.
24 février 2024
Avis spontané
Helpful young woman on till…
I brought extra couldn't resist a plant as was given a lift .girl in till helped me and also went to fetch my paint and bulbs ordered
11 février 2024
Avis spontané
Just so so simple.
Just so so simple.
How it should be.
Ordered for my sister in law from a different store.
Collection available within the hour.
Bravo HomeBase
21 janvier 2024
Avis spontané
We use this Homebase often and we are…
We use this Homebase often and we are always made welcome by Ailsa she’s always more then happy to help and always smiling
11 janvier 2024
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.