Canceled a collection order its been weeks trying to get my money back never again will I shop here.
L'entreprise a répondu
Auldhouse Retail Park Road, Pollokshaws, G43 1AP Glasgow, GB
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Canceled a collection order its been weeks trying to get my money back never again will I shop here.
L'entreprise a répondu
No Homebase near us so we drove to 25 miles to Glasgow store to see an advertised patio set. It was too big to fit in the car - very disappointing and the store could not arrange delivery but an... Voir plus
Ordered the matara rattan garden sofa for a click and collect. Lewis brought it to my car and helped unload. With the box being too large to fit he offered to stay and help put all the individual item... Voir plus
Lewis was very helpful, efficient and polite when mixing my dulux paint. Im not sure of the name of the person on tills, receipt says 235962, he was also very polite and was very patient with the eld... Voir plus
Écrit par l'entreprise
Écrit par l'entreprise

Auldhouse Retail Park Road, Pollokshaws, G43 1AP, Glasgow, Royaume-Uni
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Excellent customer service from Jack and Molly. Jack is always very polite and friendly. Molly was very helpful and very knowledgeable. I will use this store again
Excellent customer service from Molly extremely helpful and went above and beyond to help. An asset to Homebase
As soon as I went to the desk to collect my order I was attended to
The order was brought to me on a trolley which I had forgotten to collect on my way in
Very polite service and pick up with no hitch.
The process of ordering and collection was straightforward and simple. Collection was particularly easy and the staff both friendly and efficient.
Price cheaper than Amazon!
Easy to order from local branch and collected next day to replace similar flymo lawnmower that was over 20+years old.
And we were able to recycle our old one at the store which was really helpful!
Lewis mixed our tester paints without a problem and was really friendly! Looking forward to going to back to get our big tins!
Very easy to order online with click and collect service. Once I received my notification that my item was ready I heading along to store. Staff were very welcoming and polite, also offered to help load the car. Very pleasant experience.
I could not have made purchase as bags of bark too heavy. Many thanks to Lewis who lifted these ,put in trolley and took and unloaded them to car. Very polite and helpful.
Ordered online and collected shed from store. Extremely pleasant staff within Pollockshaws Homebase Glasgow, assisted with heavy lift into car. Very happy.
good customer service
door damaged on arrival
store delt with ordering replacement
hopefully wont be too long to wait

Réponse de Homebase - Glasgow
A great experience
Easy to order
Kept informed
15% discount
Ready to collect in a couple of days as the storage box was transferred from another store
Plus there was a great deal on pansies
£4 for 6 buy one pack get one free
12 lovely flower for £4
Can’t beat that
Went to Homebase, Auldhouse in Glasgow this morning to buy bark, plants and garden accessories and was refused assistance to access a trolley - despite having a healthy budget to spend in store (which is of course irrelevant) I didn’t have a £1 coin to unlock a trolley and the store manager wasn’t minded to take a pragmatic approach and assist….a slightly ridiculous situation.

Réponse de Homebase - Glasgow
Ordering online to the customer service on collection was excellent.
I placed my order after 5pm for collection the next morning, on collecting my order the staff were great and helped take the items out to the car. 10/10 for Homebase and their staff in auldhouse store, Glasgow
We ordered a garden table and chairs. The click and collect was ready after 20mins. When we arrived in the store it was available in a few minutes and two members of staff were very pleasant and helpful and loaded it into the car which was most appreciated as we are elderly and my husband has Parkinson’s . Couldn’t get any better service.
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