Homebase - Sheffield Drakehouse Avis 

109
TrustScore 4 sur 5

4,2

Unit 12 Drakehouse Retail Park, Drakehouse Way, Waterthorpe, S20 7JJ Sheffield, GB


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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered shelves £180.00 worth only received part order three parcels on order only received 2 4 shelves missing no phone contact at Homebase customer service Email only what a waste of time no one w... Voir plus

Noté 5 sur 5 étoiles

I had bought a really poor lawnmower (Sovereign cordless) and returned it to the shop even though I had lost the receipt. The staff at Drakehouse Sheffield were fantastic and took it back no questions... Voir plus

Noté 5 sur 5 étoiles

Samantha (employee at Crystal Peaks Sheffield) was an absolute angel when I was exchanging an item I had picked up only an hour previous. Like a fool, I had told her I didn't need a receipt on my orig... Voir plus

Noté 5 sur 5 étoiles

Everyone we dealt with was friendly and efficient....our click and collect order was collected by ourselves from the shop floor as we had ordered using the Easyfundraising app to raise a bit of money... Voir plus


À propos de l'entreprise

  1. Magasin de rénovation
  2. Magasin d'articles de salle de bains
  3. Magasin de bricolage
  4. Magasin de meubles
  5. Jardinerie
  6. Magasin de meubles de cuisine

À propos de Homebase - Sheffield Drakehouse

Écrit par l'entreprise

Homebase

Écrit par l'entreprise

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Coordonnées de contact

  • Unit 12 Drakehouse Retail Park, Drakehouse Way, Waterthorpe, S20 7JJ, Sheffield, Royaume-Uni

  • 0345 640 7839

4,2

Bien

TrustScore 4 sur 5

109 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 52 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(109)

809 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic

Fantastic, I had ordered the wrong item on click and collect they sorted it out for me straight away no problem
Good service, very helpful and friendly staff

21 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Purchased 2 supposedly RED tree…

Purchased 2 supposedly RED tree peonies, and nurtured them for 3 seasons. Tree peonies take several years to bloom and on their fourth season ( granted earlier than expected) they are Cerise Pink! As I have 3 others in my garden of different colours one being Pink I didn’t want another. When you purchase something you expect it to be as discribed.

16 avril 2024
Avis spontané
Logo de Homebase - Sheffield Drakehouse

Réponse de Homebase - Sheffield Drakehouse

Hi Bena
Thanks for leaving a review. We're sorry to hear that you've had an issue with our product. We take quality very seriously, and we would like to investigate this further. Please contact us directly at so we can discuss your experience and find a resolution: https://help.homebase.co.uk/hc/en-gb/requests/new
Many Thanks
Team Homebase

Noté 5 sur 5 étoiles

Helpful Staff!

Great Service. A very helpful member of staff assisted us. Good to still have these shops to go to and browse.

11 avril 2024
Avis spontané
Noté 2 sur 5 étoiles

Poor quality collection

Boxes of tiles were partially open and one was missing a side containing details such as the batch number. We asked if they were from the same batch and the lady we collected from said yes. On opening at home we found that one box was different colour, white instead of grey. Two tiles were broken. We had to return to the store to rectify and we now have the same colour but we don't know if they from the same batch.

5 avril 2024
Avis spontané
Logo de Homebase - Sheffield Drakehouse

Réponse de Homebase - Sheffield Drakehouse

Hello Andy,

Thanks for bringing this to our attention. We’re sorry to hear you're not happy with the product. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) if you would like to discuss this further.

Team Homebase

Noté 5 sur 5 étoiles

Excellent customer service

The Homebase staff ( Claire & Samantha ??@Drakehouse) went over and above to make sure I was able to buy some lovely cube units and storage boxes. Could have been an entirely different experience without their help and advice. Really pleased with my purchase

4 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

GREAT CUSTOMER SERVICE

Went to collect my order of heavy bags of topsoil and bark today and it was waiting on a trolley for me. What makes the service exceptional is that the assistant on click and collect asked me to wait just a minute whilst she got someone to take it to my car for me and to unload it into my boot. As an older lady I felt this was very kind of them, and much appreciated.

3 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Homebase is the best

I bought two large garden boxes and the courier carried both one at a time and put them in my garden. It was a excellent service and I shall be using homebase again. Thank you so much for all your effort .

3 mars 2024

L’expérience Trustpilot

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