Ordered shelves £180.00 worth only received part order three parcels on order only received 2 4 shelves missing no phone contact at Homebase customer service Email only what a waste of time no one w... Voir plus
Établissement
Changer d'établissementUnit 12 Drakehouse Retail Park, Drakehouse Way, Waterthorpe, S20 7JJ Sheffield, GB
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Lisez les avis des autres
I had bought a really poor lawnmower (Sovereign cordless) and returned it to the shop even though I had lost the receipt. The staff at Drakehouse Sheffield were fantastic and took it back no questions... Voir plus
Samantha (employee at Crystal Peaks Sheffield) was an absolute angel when I was exchanging an item I had picked up only an hour previous. Like a fool, I had told her I didn't need a receipt on my orig... Voir plus
Everyone we dealt with was friendly and efficient....our click and collect order was collected by ourselves from the shop floor as we had ordered using the Easyfundraising app to raise a bit of money... Voir plus
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Sheffield Drakehouse
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Unit 12 Drakehouse Retail Park, Drakehouse Way, Waterthorpe, S20 7JJ, Sheffield, Royaume-Uni
- 0345 640 7839
4,2
Bien
109 avis
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A répondu à 52 % de ses avis négatifs
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Les gens ont aussi consulté
Sheffield Drakehouse
Rachel in the Sheffield Drakehouse store was lovely and I got my click and collect order really quickly with no hassle! Thanks Rachel!!
3 mars 2024
Avis spontané
I went today to return some paint & had…
I went today to return some paint & had trouble finding my receipt. I was served by Samantha at crystal peaks retail park. She was so kind & helpful. This lady went out of her way to help me x
1 mars 2024
Avis spontané
Was so easy order was waiting on…
Was so easy order was waiting on trolley walk in walk out simple
27 février 2024
Avis spontané
Easy to order and pick up.unfortunately…
Easy to order and pick up.unfortunately the item is faulty so have to travel all the way back to exchange it.
26 février 2024
Avis spontané
Sally was very helpful!!
Sally at the Drakehouse store really helped me out with my purchase today!!
The store was showing 8 items in stock but there were none in the garden centre, she located the 50cm plant pots and brought me one to the counter!!
Thanks again Sally, Jeff.
20 février 2024
Avis spontané
Simple to order and ready to collect…
Simple to order and ready to collect super quickly
6 février 2024
Avis spontané
Ordered on line,smooth transition
Ordered on line,smooth transition
Very helpful that you could sign in as a guest which sped up the process although I will be creating an account next time
The price of the product I purchased was very competitive the same as on Amazon but I could collect it faster
All in all very impressive
5 février 2024
Avis spontané
Quickly exchanged item when I realised…
Quickly exchanged item when I realised I'd ordered the wrong size
25 janvier 2024
Avis spontané
Excellent service and subsequent…
Excellent service and subsequent delivery. No hassle and done as stated to our address.
19 janvier 2024
Easy process
Easy process - ordered online and in and out of store in seconds!!
10 janvier 2024
Avis spontané
Poor customer service will be placing a formal complaint
The woman serving was an absolute cow! I will be putting in a formal complaint. My toddler was asleep on my shoulder. She dumped the mats on the floor rather than passing them to me at waist height when I may have had an actual chance of handling them. Then watched me struggle with them - no offer of help. Never shopped anywhere with such bad customer service or staff without morals or concience
9 janvier 2024
Avis spontané
Réponse de Homebase - Sheffield Drakehouse
Hi Michelle,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Lovely staff.
8 janvier 2024
Avis spontané
Christmas decorations
Got a text message to collect order. Took about 5 minutes to find it. Lovely helpful & efficient staff.
7 janvier 2024
Avis spontané
Buy 2x 2.5lt tins of dulux emulsion for…
Buy 2x 2.5lt tins of dulux emulsion for £32.00 or 1 for £21.00.... and if they haven't got the colour they will mix for same price!! Unless its not a stock item?? So they have the paint and tints but it £9.00 dearer..Why?
Even members of staff said its how they get you.
5 janvier 2024
Avis spontané
Réponse de Homebase - Sheffield Drakehouse
Hi Pete,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Got item home and realised box lid was…
Got item home and realised box lid was broken. Tried to contact homebase but no reply.
30 décembre 2023
Avis spontané
Réponse de Homebase - Sheffield Drakehouse
Hi Dave,
We are sorry to hear your item was broken.
If you return this back to the store with your receipt they will be able to action a refund or a replacement.
Many Thanks
Team Homebase
Simple and easy to order and just as…
Simple and easy to order and just as easy to collect, great service
29 décembre 2023
Avis spontané
So quick and easy
17 décembre 2023
Avis spontané
Réponse de Homebase - Sheffield Drakehouse
Hi Philip,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Réponse de Homebase - Sheffield Drakehouse
Hi Janet,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Réponse de Homebase - Sheffield Drakehouse
Hi customer,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Réponse de Homebase - Sheffield Drakehouse
Hi Amer,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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