Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
L'entreprise a répondu
Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Voir plus
L'entreprise a répondu
Das Kleid hat leider überhaupt nicht gepasst und die Qualität lässt auch etwas zu wünschen übrig. Das größere Problem ist allerdings, dass auf meine Rücksende Anfrage nach 6 Wochen trotz mehrmaliger N... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Coordonnées de contact
Chine
- www.homrain.com
1,8
Bas
255 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
They promised a refund of 20%
They promised a refund of 20%. Never received it and it‘s been a year now. During that time, i Write emails to them and they always told me that they forwarded the mail to the escalation team. Never heard anything. OH and before that, funny thing, they told me that they refunded me and it should be on my bank soon. Almost forgot that part of the story. Promising and even stating that a refund was proceeded, then lying and now ignoring.
I asked for a refund because of the shipping. I paid for express which would have taken 7-15days. Express costed me extra. Well, it arrived after more than a month.
Never again! Never got to wear that dress and I think it‘s better off buying somewhere else.
Update: they offered a coupon instead of the refund which was apparently already processed months ago.
29 mars 2025
Avis spontané
Réponse de Homrain
Dear jm,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of jm and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details of th e refund. Your satisfaction is our priority.
Kind regards,
Homrain Customer Care Team
I ordered this item about a week ago.I…
I ordered this item about a week ago.I received the item it was way too small.Even though its a 40,Im usually a 36.I was told I would get a 100% cupon when I send the suit back and the tracking info and when I did they completely ghosted me. ricardodantahayes@gmail is the email please get back to me
20 mars 2025
Avis spontané
Réponse de Homrain
Dear RicardoHayes,
We regret any inconvenience or frustration that your experience has caused you.
We wanted to provide you with an update regarding the status of your order. We have processed a 100% coupon for your order on March 28. If you require any additional assistance or if there are any issues with the coupon, please don't hesitate to reach out to us. We're here to help in any way we can.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Best Regards,
Homrain Customer Service Center
Buyer beware
Buyer beware! Pictures of product are not accurate representation of what is received. Contact their customer service, and they will not refund your money with a return and instead try to get you to accept a meager portion of the cost or a coupon code.
19 mars 2025
Avis spontané
Réponse de Homrain
Hello Roya Attar,
Thank you for your review! I'm so sorry to hear that the dress you ordered didn't meet your expectations. We don't want you to feel obligated to keep products you're not happy with, so a member of our team has reached out via email in hopes of assisting you. You also can just send it directly to support@homrain.com regarding this issue. We are eager to find a way to do so!
We really appreciate you taking the time to share your feedback. We listen closely to comments such as yours, in hopes of improving the online shopping experience we provide whenever possible. If there is anything else we can do to assist you, please don't hesitate to respond to our email or get in touch with us via Live chat!
Have a great day!
Homrain Customer Care Team
Betrugsmasche
Das Kleid hat leider überhaupt nicht gepasst und die Qualität lässt auch etwas zu wünschen übrig. Das größere Problem ist allerdings, dass auf meine Rücksende Anfrage nach 6 Wochen trotz mehrmaliger Nachfrage und Beantragung direkt 2 Tage nach Eingang des Pakets, absolut keine Rückmeldung vom Kundenservice erfolgt. Ich kann mir das nur mit einer Betrugsmasche erklären und kann definitiv nicht empfehlen hier zu bestellen.
20 février 2025
Avis spontané
Réponse de Homrain
Sehr geehrte Tabea Kuhr,
Wir bedauern die Unannehmlichkeiten und den Frust, die Ihnen durch Ihr Erlebnis entstanden sind.
Bezüglich Ihrer Beschwerde über die fehlende Antwort auf Ihre E-Mail mit der Rücksendeanfrage. Nach Prüfung der Angelegenheit stellten wir fest, dass unser Kundenservice-Team Ihre Anfrage tatsächlich beantwortet und Ihnen am 20. und 26. Februar eine E-Mail mit den Rücksendeoptionen gesendet hat. Es scheint jedoch, dass Sie diese möglicherweise nicht erhalten haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir wissen, wie wichtig es ist, Ihr Anliegen umgehend zu bearbeiten und einen reibungslosen Rücksendeprozess für Sie zu gewährleisten.
Wir haben Ihnen in Ihrem Fall eine E-Mail gesendet, um die Angelegenheit weiter mit Ihnen zu besprechen und eine Lösung zu finden. Bitte lesen Sie diese E-Mail, wenn es Ihnen passt. Wir hoffen, bald von Ihnen zu hören!
Mit freundlichen Grüßen,
Homrain Kundenservice
Azienda truffa..
Azienda truffa... Ho ordinato un vestito che ovviamente non era quello della foto, colore diverso, tessuto diverso..
I vestiti li fanno fare in Cina, con le misure che al momento dell'acquisto selezioni ( i cinesi sono molto bravi ad imitare).
Guarda caso la spedizione parte proprio da Hong Kong, non siete nemmeno furbi a nascondere questa cosa. In più sono anche in collaborazione con un sito di spedizioni più falso di loro.
Vi dico una cosa, voi truffare la gente ma sappiate che un giorno le cattiverie che voi fate alle persone si ritorceranno contro di voi.
Con i miei soldi non vi dico di comprarvi le medicine perché mi metterei al vostro stesso livello, lascio questa cosa al karma.
Mi impegnerò a far conoscere il vostro sito a più persone, così che non li possiate truffare. 🖕
6 mars 2025
Avis spontané
Réponse de Homrain
Gentile Marcella Ciliberti,
Ci dispiace di averti reso infelice. La maggior parte degli abiti elencati su Homrain sono disegnati e fotografati da noi. Ciò che vedi è ciò che riceverai. Siamo certi della somiglianza dei nostri abiti.
La taglia di ogni abito verrà ispezionata rigorosamente due volte e verranno scattate foto come archivio. Abbiamo controllato l'abito che hai ricevuto, siamo certi di averti inviato un abito della taglia corretta. Se sei certa di averti inviato l'abito sbagliato, contatta il nostro team di assistenza in merito, siamo certi di offrirti una soluzione equa.
Ti auguro una buona giornata!
Cordiali saluti,
Assistenza clienti Homrain
Terrible!!!
Terrible!!!! Won't reply to my email requesting how to return the dress. Emailed me twice asking why and for pictures, which I replied to and sent photos. Email address no longer active. Sent 10 emails and out $138 do not buy!
11 janvier 2025
Avis spontané
Réponse de Homrain
Dear Danielle,
Thank you for feedback to us regarding your recent experience.
In order to facilitate the return process, we kindly request that you provide us with the necessary photographs of the product. This step is essential for us to assess the issue and offer you the most appropriate solution. We understand that you have already sent us images, and we appreciate your cooperation in this matter.
We would like to confirm that we have provided you with a return address. Once we receive the returned package, we will promptly process the refund.
We value your feedback and are committed to improving our services. Please do not hesitate to reach out if you have any further questions or concerns.
Thank you for your understanding.
Best regards,
Homrain Customer Care Team
the product sent was no as described- …
the product sent was no as described- what was sent was a kit, no an assembled product- shipping took forever- all the pieces were not in package
2 décembre 2024
Avis spontané
Réponse de Homrain
Dear Bwdguy,
Thank you for your feedback. We would like to clarify that the delivery time indicated on our website encompasses both the order processing time and the shipping duration.
Additionally, we regret that the product you received does not align with the description provided. But, we are unable to locate your order number with the information currently available. We kindly request that you provide us with your order number to assist you further.
For any additional inquiries or assistance, please do not hesitate to contact us at our customer service email: support@homrain.com. We are committed to providing you with a satisfactory resolution.
Thank you for your understanding.
Sincerely,
Homrain Customer Care Team
Do not buy in this place!
Do not buy in this place.
1. They will not return your money back if you try to return the item.
2. The size are not the same they advertised in the website.
3. They will offered you $8 if you try to return the item.
4.The delivery time is longer that what they advertised.
5. Don’t even lose your time reaching out to them.
22 novembre 2024
Avis spontané
Réponse de Homrain
Dear Paola,
Thank you for your feedback regarding your order. We would like to take this opportunity to clarify our return policy, which stipulates that customers must contact us within 7 days of receiving their order to initiate a return. Our return policy is clearly outlined on our website for your convenience.
We are committed to providing the best possible service and will make every effort to negotiate a suitable solution with you prior to processing a return. We appreciate your understanding and support in this matter.
We have noted that you accepted a refund of $24 for your order today. Additionally, please be reminded that the delivery date for the items you purchased is specified on our website. The order processing time is typically between 2 to 5 days, followed by a standard transportation time of 6 to 10 business days. Your order was delivered within a total timeframe of 13 days, which falls within our stated delivery period.
Should you have any further questions or require assistance, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
Homrain Customer Care Team
The dress was for our granddaughter's…
The dress was for our granddaughter's Homecoming dance we paid the extra to get it here in plenty of time, but it didn't of course and when it did it was ugly and wouldn't zip easily it would get snagged in the middle. The school did however have to change the date because of Helene coming. But we emailed Homrain several times back in forth trying to get a full refund except for the dang shipping which it wouldn't had been here in time anyways. It has been 3 weeks and still no refund. Please don't order from them
9 octobre 2024
Avis spontané
Réponse de Homrain
Dear Customer,
We apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. You could get back to us with your order information?
Looking forward to your response.
Sincerely
Homrain Customer Care Team
They do not respond to refund requests
They do not respond to refund requests! Funny that they are fast to respond to other questions and then offered me 10% of what I paid for the dress. It was $150! No way. The dress was cheap, no tags
On it, not what the pictures looked like at all.
23 octobre 2024
Avis spontané
Réponse de Homrain
Dear Yvonne,
We are sorry for the inconvenience. Your order number is WBHRUSSL3628. Regarding the negotiation of partial refund, we have provided options considering that customers need to pay for shipping when returning the package. These options are only for customers to choose. If customers insist on returning the package, we will provide the address for return.
We checked our chat records with you and found that we have provided you with the return address, but you have not provided us with the tracking number of the return package. Please send us the tracking number by email. We will refund you after we receive and confirm that the package is correct.
Have a good day!
Sincerely regards,
Homrain Customer Care Team
Complete scam. Dress didn't even have tags and was not as described.
The dress was not as described, no tags, unacceptable to wear. Dress was never used after receipt. Upon request for refund, various tiny amounts were offered. When finally offered a full refund, the dress was sent, postage paid by me, with photos of the dress, a tracking number, and pictures of receipts. I was refunded $10 of ~ $161 and now there is no response about the remainder of the refund weeks later.
17 septembre 2024
Avis spontané
Réponse de Homrain
Desr Customer,
We are sorry that you are not satisfied. Most of the dresses listed on Zapaka are designed and photographed by ourselves. What you see is what you will get. We are confident in the similarity of the dresses. The size of each dress will be strictly checked twice and photographed for archive. We have checked the dress you received and we are sure that we sent you the correct size dress.
Finally, for the refund issue, we hope to understand your situation specifically and provide better assistance, but after checking your username, we cannot find your order number. We will be grateful if you can provide us with your order information, and we will also process your order as soon as possible. Looking forward to your reply.
Have a good day!
Best regards,
We hope to hear from you soon!
Homrain Customer Care Team
do not trust- they will not respond to your refund requests
I ordered a dress that was supposed to arrive quickly but it took too long and did not arrive in time so I could not use it. I immediately contacted the company two weeks before the dress was intended to arrive to let them know and received a reply that they would gladly refund me upon shipping the dress back. I did everything they asked including sending a picture of the dress in perfect condition (unopened) with the receipt, tracking number, and never received a reply. I have emailed the support email address that they provided three times since they had received the dress and still haven't received a response.
9 septembre 2024
Avis spontané
Réponse de Homrain
Dear Meredith，
We sincerely apologize for any inconvenience or frustration your experience has caused you.
Thank you for raising your concerns about refund processing times. We understand how important it is to receive your refund promptly and apologize for any inconvenience this delay may cause. While we work hard to process refunds as quickly as possible, the time it takes for the funds to reflect in your account may vary depending on your bank's processing speed and any additional verification steps they may take.
Refunds can take up to 15 business days for credit card payments and 1-3 business days for Paypal payments. Please note that processing times vary depending on your bank and PayPal.
Please note that for orders paid via Afterpay/Klarna/Paypal (4 instalments):
If you have not paid your balance, the refund amount will be deducted from your balance. If you paid your balance before your return was processed, the refund will be credited to your original payment method. It may take up to 14 days for the refund to reflect on your Afterpay/Klarna/Paypal card.
We have sent you an email regarding your situation so that we can discuss it further with you and see what solutions we can come up with. Please check back at your convenience. We hope to hear from you soon!
Homrain Customer Care Team
Horrible
First, shipping was NOT 6-10 days but took 3 weeks. Then the dress was absolutley terrible quality. Then, after reading the return policy, I had 7 days to return from delivery. I contacted them on day 4, 5, and 6 with zero response. Please do NOT order from them
3 octobre 2024
Avis spontané
Réponse de Homrain
Dear Carrie,
We sincerely apologize for the difficulties you are experiencing. We would like to kindly remind you that each of our items has specific processing times, which are clearly indicated on the product page. The total time to receive your item includes both the processing time and the shipping time. We genuinely appreciate your business and are committed to doing everything possible to restore your trust in our company. We have found our customer service staff has processed your refund on October 10th.
If you have any further questions, please let us know. Have a good time!
Kind regards,
Homrain Customer Care Team
If you want to be scammed
Not only was one of the dresses I purchased cheap shiny plastic, when I tried to return and get a refund they came back three different times with other options that were unacceptable. The fourth time they finally said they would give me a full refund. I paid $25 to ship the dresses back. They got the dresses almost three weeks ago now and they refuse to answer any of my emails and I have not been refunded and now out over $200. Suspiciously my debit card had a $500 fraud charge afterwards as well. Horrible customer service, and a scam.
10 septembre 2024
Avis spontané
Réponse de Homrain
Dear Skye,
We sincerely apologize for any inconvenience or frustration you may have experienced. Please know that we take the quality of our items very seriously, and we regret that our clothing did not meet the high standards we strive for. Your feedback regarding the products has been forwarded to the relevant departments, and we remain committed to maintaining uniform standards to ensure the quality and consistency of our items as depicted in our images.
We have processed your refund today. We apologize for the delay in addressing your concern. Please rest assured that we are a legitimate website and are committed to providing you with the assistance you need. Thank you for your understanding.
Homrain Customer Care Team
DO NOT ORDER!!
DO NOT ORDER!!! I ordered my daughters HOCO dress on Sept.13th...paid 17.99 plus shipping insurance to receive it within 6-10 business days. What a JOKE! It is now October 1st and chances are the dress will not arrive in time for the dance. Now we will be stuck paying for another dress and probably won't get any of our money back. I hVe written several times, but honestly I have no faith in the responses I have received. We will never buy from this company again...shady shipping shenanigans, and unfulfilled promises. Thanks so much to Homrain for absolutely nothing! Fingers crossed it will arrive by This Thursday...14 days after ordering and paying extra for shipping. SO FRUSTRATING!!!
1 octobre 2024
Avis spontané
Réponse de Homrain
Dear customer,
Thanks for the feedback. We want to assure you that we are working diligently to get your items to you as soon as possible. We sincerely apologize for the difficulties you are experiencing. We would like to remind you that each of our items has specific processing times, which are clearly indicated on the product page. The total time to receive your item includes both the processing time and the shipping time. We appreciate your patience as we work to resolve your issue, and we assure you that we are a legitimate business committed to serving our customers. If you would like to initiate the return process, please feel free to reach out to our customer service team at support@homrain.com. Our return policy is designed to be transparent and straightforward. We also kindly ask for your understanding in clarifying any misunderstandings. Thank you for your cooperation.
Homrain Customer Care Team
Do not buy from this site…
My daughter received her hoco dress and it is not at all like the picture. The fabric is seriously cheap, very poor quality. Do not believe the dresses are “made to order” as they indicate elsewhere. It is clearly mass-produced in a factory. I emailed to return but probably will not be able to based on the returns I read on-line. We missed our 7 day window due to hurricane Helene here in FL. I’m not optimistic about getting any money back. I wish my daughter read the reviews before purchasing. Awful.
29 septembre 2024
Avis spontané
Réponse de Homrain
Dear Autum,
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced regarding the quality of the dresses you ordered. Your satisfaction is very important to us, and we certainly do not want you to feel obligated to keep items that do not meet your expectations.
We take the quality of our items very seriously, and we regret that our clothing did not align with the standards we aim to uphold. Please rest assured that we have forwarded your comments to the relevant departments, and we are committed to maintaining uniform standards to ensure that our products consistently meet the quality depicted in our images.
We also found that you would like to keep the item and we really appreatie it. Your refund was processed on October 12th. Thank you once again for your valuable input.
Homrain Customer Care Team
Don't order from this company
Don't order from this company. We received our item & were not satisfied. We requested a return for a full refund within the seven day timeline as stated in their refund policy. They offered a 10% refund and to keep the item. I saw others complain of this, so when I requested the refund I specifically ask they not do this and just send the return info. They still did. I'm sure it will be weeks before we can return if they ever do it. They will not provide a phone number either. Save your time and money.
26 septembre 2024
Avis spontané
Réponse de Homrain
Dear Victoria,
We sincerely apologize for any misunderstanding. Please rest assured that we are not rejecting your return, and our return policy is clear and accessible. We just would like to explore the possibility of you keeping the product. Since you would be responsible for the shipping costs, we wanted to offer you a partial refund if that would be agreeable to you. We are currently undertaking significant enhancements in our customer service, quality, and logistics departments. We sincerely wish to assist you in resolving your issue as quickly as possible. Please feel free to reach out directly to support@homrain.com regarding this matter. Thank you for your understanding.
Homrain Customer Care Team
Do NOT order from Homrain
Do NOT order from Homrain. I ordered my daughter’s HOCO dress and received it in the time frame I needed. However, the dress fits horribly - the top is way too big and falls off her shoulders, the bottom is super tight and rolls up. This dress would become a belt if we kept it - embarrassing for a 15 year old!
I never received an email confirming order or anything but what PayPal recorded.
I emailed for a refund. They responded offering 10% off (what a joke).
I emailed again asking for a full refund. They responded with how about either 30% off or store credit?
I responded again with NO I WANT MY MONEY BACK PLEASE.
Now I have to get my credit card company involved to get my money back.
Don’t waste your time or money with this shady, untrustworthy company. I wish I would’ve read these reviews before ordering!
29 septembre 2024
Avis spontané
Réponse de Homrain
Dear Kelly,
We sincerely apologize for any inconvenience or frustration you may have experienced. We understand that our unique styles and designs can lead to slight variations in sizing across different products. This is often due to certain styles being designed for a more relaxed or fitted look, which can influence the overall fit of the garment. Please rest assured that we have forwarded your valuable feedback to the relevant departments. Additionally, we have reviewed your order and noted that you have already been in touch with our customer service team regarding the return of the item. We have processed your refund today.
May you have a good day!
Kindest Regards,
Homrain Customer Care Team
The dress we thought we were buying…
The dress we thought we were buying based on the online web image was not the dress we received. It's a knock off to a label dress.
25 septembre 2024
Avis spontané
Réponse de Homrain
Dear Customer,
We sincerely apologize for any disappointment you may have experienced. We would like to assure you that most of the dresses listed on Homrain are designed and photographed by our team, and we strive to provide an accurate representation of our products. We take great pride in the similarity of our dresses to what is displayed.
Each dress undergoes a thorough inspection process, including size verification, and we maintain photographic records for reference. If you believe that you have received an incorrect dress, please do not hesitate to reach out to our service team. We are committed to finding a fair solution for you.
You can contact us at support@homrain.com.
Wishing you a wonderful day!
Kindest regards,
Homrain Customer Care Team
Misleading Policies
DO NOT PLACE AN ORDER WITH THIS ONLINE STORE!!!!
My granddaughter placed an order for a homecoming dress on 09/12/24 with express shipping which was 2-3 days for an additional $17.99. When my daughter inquired about the shipping information she was informed that the it talked 7-10 days for the the order to be processed and then the express shipping would be available.
This information was not clearly stated when the order was placed. Due to the dress not being shipped in time for Homecoming the order had to be cancelled and a different dress had to be purchased. When my daughter cancelled the order and inquired about a refund they stated they would only refund 50% and the express shipping.
This is INSANE when a company fails to be transparent on their policies. Taking advantage of our young adults during a time in their lives when they should not be targeted as easy prey for financial gain.
12 septembre 2024
Avis spontané
Réponse de Homrain
Dear Cynthia,
Thank you very much for taking the time to leave a review! Please note that all dresses are made to order, including standard sizes. Have you had a chance to check the tailoring and shipping times listed under the "add to cart" button on the dress page you ordered from? The total order time consists of the tailoring time plus the shipping time. Typically, tailoring takes 7-12 business days, and shipping takes 3-10 business days. Additionally, due to the prom season, our tailors are working diligently to ensure timely delivery, and we will do our utmost to expedite customers' orders.
We appreciate your feedback regarding our cancellation policy, and we understand that it may not meet your expectations. We want to assure you that our policy is clearly outlined on our website to maintain transparency. Please know that we are committed to providing honest service to our customers. We invest significant time and effort into processing your order, and we kindly ask for your understanding regarding our policies.
If you have any other questions or need further assistance, please do not hesitate to reach out to us at support@homrain.com. We are always here to help. Thank you again for your understanding!
Homrain Customer Care Team
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