Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
L'entreprise a répondu
Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Voir plus
L'entreprise a répondu
Das Kleid hat leider überhaupt nicht gepasst und die Qualität lässt auch etwas zu wünschen übrig. Das größere Problem ist allerdings, dass auf meine Rücksende Anfrage nach 6 Wochen trotz mehrmaliger N... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Coordonnées de contact
Chine
- www.homrain.com
1,8
Bas
255 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
If I could leave 0 stars I would
If I could leave 0 stars I would. This was a terrible experience with terrible customer service. We ordered a dress in 2 sizes for my daughter. The dresses did not fit her as they were too short. They offered us a discount to keep the dresses. After numerous emails back and forth about discounts for keeping the dresses we didn’t want, they understood we wanted to get a refund and said to send the items back and they would issue a refund. We paid to ship the dresses back with tracking as they instructed and they have since ghosted us with no response or email updates when asked. We can see the item was returned and we they have still not refunded our $250. And of course there is no number to call only email!
3 septembre 2024
Avis spontané
Réponse de Homrain
Dear Sarah,
We sincerely apologize for not being able to resolve your issue in a timely manner. We would greatly appreciate the opportunity to understand your situation better and provide you with the assistance you need. However, upon reviewing your username, we were unable to locate your order number. To assist you further, we have sent you a message requesting your order information. We look forward to your response. Thank you for your understanding.
Homrain Customer Care Team
AWFUL
If I could give 0 stars I would! The dress we ordered was too big. I tried to get information to send it back and they don't have a return policy (shame on me for not checking this out). I had to contact them multiple times before they said that I could send the one I had back and they would give me 100% off coupon. I had to jump through a lot of hoops to meet their return requirements. They have had the dress back now for over a week and I have sent 2 emails and NO RESPONSE. They stole $130. My daughter doesn't have a homecoming dress for her Senior year and I have never been so sad at how rotten people/company's can be! DO NOT ORDER FROM THIS PLACE!!
13 août 2024
Avis spontané
Réponse de Homrain
Dear Susan,
We regret any inconvenience or frustration that your experience has caused you.
We apologize for the delay in our response and for not addressing your issue in a timely manner. We have just sent you an email containing your coupon code. Customer satisfaction is our top priority, so we appreciate you taking the time to return the item and provide feedback. We will take your comments into consideration as we continue improving our products and services.
If you have any other questions or concerns, please do not hesitate to contact us again. Thank you again for shopping with us and allowing us to make things right. We hope to have the opportunity to serve you again in the future.
Homrain Customercare Team
I gave them a 2 because the dress we…
I gave them a 2 because the dress we received was gorgeous. We contacted them a couple days after receiving due to the dress being too small. All I wanted was a refund and to send dress back so I could order correct size. They emailed me twice with offers of keeping the dress and receiving a partial refund. The dress is too small so it does me no good. They have since stopped communication. I'm so sad because the dress really is wonderful, just needed it bigger.
3 septembre 2024
Avis spontané
Réponse de Homrain
Dear Sheila,
Thank you for contacting us regarding the sizing issue with your recent order. We sincerely apologize that the item did not fit as expected.We are sorry to hear you do not satisfied with our product. We totally understand that sometimes standard size item may not fit will as customized items.
We have checked the email records between you and us. We have successfully processed the refund for you and thank you for sending the item back. Customer satisfaction is our top priority. We will take your comments into consideration as we continue improving our products and services.
If you have any other questions or concerns, please do not hesitate to contact us again. Thank you again for shopping with us and allowing us to make things right. We hope to have the opportunity to serve you again in the future.
Homrain Customercare Team
Received completely wrong item!
I was sent the completely worng dress- wromg size, color and style - then what I ordered. I was out of town when package arrived so as missed the 7 day cut off, Homrain said I could not return.
3 août 2024
Avis spontané
Réponse de Homrain
Dear Carol,
We are sorry to hear that you received the wrong item. We strive to fulfill orders correctly, but we may encounter some problems during fulfillment. We will report this situation to the relevant departments and do our best to reduce the occurrence of this problem.
Finally, we've sent you an email so we can discuss this issue with you further and see what solutions we can come up with.
Please check it out at your convenience. We hope to hear from you soon!
Homrain Customer care
Scam. No customer care!!!
I bought a dress, which didn’t fit right and want to send it back. They never respond on email and there’s no customer care. It’s a scam!!!! I’m pretty stressed out to get in contact with them! Bought in may, no response in may June July
IT’SA SCAM!!! DON’T BUY HERE!!!
Most interesting detail is that everybody got a reaction on their review by Homrain. Not even one did change their review by…’ after having contact, we found a solution. ‘ On my review they even forgot to react. No reaction so far. But if,… I definitely let you know. Until then: DON’T BUY, IT’S SCAM!
Reply to homrain:
Name: M. Menzo
BESTELLUNG WBHRDE1731
Hope you’re serious this time
28 mai 2024
Avis spontané
Réponse de Homrain
Dear Martine,
We are sorry to see that this experience did not meet your expectations.
We've spent years designing and perfecting styles that fit different body types. We appreciate all feedback we receive. Therefore, your request has been sent to our design team and will be reviewed and considered.
At the same time, next time you are not sure which style is best for you, you can also send a request to our customer service. We are more than happy to provide customized advice.
In addition, in order to meet the different needs of customers, we usually provide multiple options as solutions to speed up the return/exchange process and save customers' time. Of course, we also support full refunds, which is an option available to our customers. We respect our customers' choices and decisions.
Finally, we would like to specifically investigate your situation and provide better assistance, but after checking your username, we were unable to locate your order number. Therefore, we have sent you a message and we would be grateful if you could reply to us with your order information.
Looking forward to your reply.
Homrain Customer Care
I am writing You million mails
Customer service is bad but dress came good fit well.
29 juin 2024
Avis spontané
Réponse de Homrain
Dear customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Kind regards,
Homrain Customer Care
BETRÜGER!!!!
BETRÜGER!!!!!
Nicht mal ein Stern wert! Anzeige ist raus!
WARE NIE ERHALTEN TROTZ 30€ EXPRESSVERSAND. KLEID GING ZURÜCK, NUN WIRD UM 200€ VOR GERICHT GESTRITTEN!
16 juin 2024
Avis spontané
Réponse de Homrain
Sehr geehrter Kunde, wir entschuldigen uns aufrichtig für die Enttäuschung und Unannehmlichkeiten, die durch die Nichtlieferung Ihrer letzten Bestellungen entstanden sind.
Pünktliche und zuverlässige Lieferung hat für uns oberste Priorität und wir bemühen uns sicherzustellen, dass die Bestellungen unsere Kunden innerhalb des geschätzten Zeitrahmens erreichen. Wir bedauern, dass wir Ihre Erwartungen in dieser Hinsicht nicht erfüllen konnten.
Können Sie Ihre Bestellnummer oder den Namen oder die E-Mail-Adresse angeben, die Sie bei der Bestellung verwendet haben? Wir werden diese verwenden, um Ihre Bestellung noch einmal zu überprüfen.
Sobald wir Ihre Bestellnummer anhand Ihres Namens oder Ihrer E-Mail-Adresse gefunden haben, senden wir Ihnen umgehend eine E-Mail mit allen erforderlichen Details und Anweisungen, um die Rücksendung Ihrer Artikel zu erleichtern. Ihre Zufriedenheit ist unsere Priorität und wir sind bestrebt, Ihnen eine reibungslose und problemlose Rückgabe zu gewährleisten.
Mit freundlichen Grüßen
Homrain-Kundendienst
Terrible!
Terrible!! Do not order anything from this company. They do not give refunds and try to bargain with you on the amount they are willing to refund (10% of purchase amount) . They do not honor their refund policy whatsoever. I ordered a dress for my daughter that was not at all as pictured and POOR quality. I did not get my money back despite being within the 7 day returns window
Awful….DO NOT ORDER!!!
4 juin 2024
Avis spontané
Réponse de Homrain
Dear Christina, we regret any inconvenience or frustration that your experience has caused you.
We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
In addition, due to the high cost of returns, we offer customers the option of keeping the garments for a partial refund. If customers still want to return the goods, we provide customers with a return address. We noticed that our staff had already provided you with a return address on June 7.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind regards,
Homrain Customer Care
Beware, scam  alert
horrible customer service, I did not receive the jacket that was supposed to be part of the three-piece suit for the prom. This was their mistake and it ruined my son's prom. We were forced to look for a backup at the last minute, which cost me more money. They tried offering me 20% discount or a partial refund. PayPal has already resolved the issue by giving me a full refund, but that's not what I wanted. I just wanted the jacket to complete the full set. It took them almost two months to respond to me, which is unacceptable. I tired leaving a review on their website and they blocked my email some how but it sending me a code that never appeared in my email. Such a horrible experience. All they needed to do was send me the jacket, and everything would have been resolved. Instead, they took several weeks to respond and wasted my time by asking for proof, and even after I provided it, they still did not resolve the issue. Beware of this scam
26 mai 2024
Avis spontané
Réponse de Homrain
Dear customer,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap so one of our team members has reached out via email. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care
Furchtbarer Service… Schlechte Qualität!
Furchtbarer Service! Die Seite soll gesperrt werden!
Auf keinen Fall hier bestellen! Qualität ist auch schlecht!
Das geht gar nicht!
22 mai 2024
Avis spontané
Réponse de Homrain
Liebe Victoria, wir bedauern alle Unannehmlichkeiten oder Frustrationen, die Ihnen durch Ihre Erfahrung entstanden sind.
Wir nehmen die Qualität unserer Kleidungsstücke sehr ernst, entschuldigen uns jedoch dafür, dass unsere Kleidung nicht die Qualität hat, die wir anstreben. Wir haben Ihr Feedback zu den Produkten an die entsprechenden Abteilungen weitergeleitet und werden weiterhin einheitliche Standards einhalten, um die Qualität zu gewährleisten und sie so konsistent wie auf den Bildern zu machen.
Können Sie Ihre Bestellnummer oder den Namen oder die E-Mail-Adresse angeben, die Sie bei der Bestellung verwendet haben? Wir werden diese verwenden, um Ihre Bestellung noch einmal zu überprüfen.
Sobald wir Ihre Bestellnummer anhand Ihres Namens oder Ihrer E-Mail-Adresse gefunden haben, senden wir Ihnen umgehend eine E-Mail mit allen erforderlichen Details und Anweisungen, um die Rückgabe Ihrer Artikel zu erleichtern. Ihre Zufriedenheit ist unsere Priorität und wir setzen uns dafür ein, dass Sie eine reibungslose und problemlose Rückgabe erhalten.
Mit freundlichen Grüßen
Homrain-Kundendienst
Took Monies and no Refund was ever given
BE AWARE - they do not give refunds < complaints
My son order a suit for Prom, but it did not fit. They gave us the Run around. He email them within 7 days and they kept asking the same questions over and over even after he provided info
1. what is the size
2. send pictures of suit
3. send picture of the size of suit
This is a SCAM and it breaks my heart because he worked hard for his monies and they NEVER refund or sent him any monies back. It is sad how China does us and we fall into their crafty ways and trust their word. I pray that International eCommerce does something about these websites. I will continue to keep in contact with International Consumer -type in econsumer - gov (use a "dot") not able to put in link
13 mai 2024
Avis spontané
Réponse de Homrain
Dear Customer, we regret any inconvenience or frustration that your experience has caused you.
On behalf of the company, we sincerely apologize for all the problems that occurred with your order.
Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again.
Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Homrain Customer Care
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Beware!!!
Received the dress I ordered about 2 weeks later. Had a patch of sequins missing. After several attempts to return, I’ve gotten zero communication.
10 avril 2024
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Homrain has no real customer service
We ordered a prom suit on April 5th with expedited shipping as the prom date was 4/13. Order WBHRUS00004107
-I sent first email (as there is no other way to contact) on 4/09 concerned that the order had not shipped explaining that it was needed for 4/13. (Side note: no replies to any emails in any folder, I’ve checked everything).
-a shipping notification was sent on 4/14, which was useless to us as it was post prom.
-I’m not sure when the package actually arrived as I was traveling for work, but when I opened it up to see how to return there was absolutely no paperwork or instructions. So I reached out via email again on 4/24. No response. Again.
-sent another email 4/26, no response (and, yes, I checked the spam folder. . I plan to see if the credit card company I used might be able to help me.
-I am writing this in hope that it helps other people avoid this issue.
5 avril 2024
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Unmöglicher Service
Unmöglicher Service
Kleid sieht nicht mal annähernd dem Bild aus
Alles Versr…,
Kein Geld zurück
Melden sich nicht
Solche Seiten solle man verbieten
Achtung !!!
Finger weg ich bereue es aufs äußerste 😡😡😡😡
15 avril 2024
Avis spontané
Réponse de Homrain
Sehr geehrter Kunde,
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über Ihre Erfahrungen mit Homrain abzugeben. Wir schätzen Ihr Feedback und entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten oder Frustrationen.
Wir haben uns gerade für unsere eigene Marke auf dieser Plattform beworben, daher konnten wir nicht zuvor auf Ihre Bewertung antworten. Bitte seien Sie versichert, dass wir das Feedback unserer Kunden sehr ernst nehmen und uns verpflichtet fühlen, Ihnen umgehend und effektiv zu helfen. Bei Homrain arbeiten wir kontinuierlich daran, verschiedene Aspekte unseres Geschäfts zu verbessern, darunter: Produktqualität; Kundenservice; Logistik und Versand.
Wenn das Problem mit Ihrer Bestellung weiterhin ungelöst ist, möchten wir es gerne persönlich angehen. Bitte senden Sie uns eine E-Mail an support@homrain.com mit Ihren Bestelldetails und einer kurzen Beschreibung des Problems. Unser Team wird Ihren Fall prüfen und mit Ihnen zusammenarbeiten, um eine zufriedenstellende Lösung zu finden.
Wir danken Ihnen für Ihre Geduld und die Möglichkeit, die Dinge in Ordnung zu bringen. Wir freuen uns darauf, bald von Ihnen zu hören und dafür zu sorgen, dass Ihre nächste Erfahrung mit Homrain positiv ist.
Mit freundlichen Grüßen,
Homrain-Kundendienst
More of the same.
ordered my dress March 30. Got order number. Haven't gotten anything else since. Sent 2 messages asking for update. Nothing. need by end of next week, doubt I'm getting it. Time to look for another dress.
30 mars 2024
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
HORRIBLE customer service!
HORRIBLE customer service!! DO NOT ORDER FROM THIS COMPANY. The dress was beautiful, but didn't fit my kiddo. Tried repeatedly to contact customer service to return it. NOTHING!! I sent the dress back (along with all the emails I had sent them), still nothing. Only heard back from them when I put a dispute in with my credit card.... Still have not received my money back and it has been close to 3 months.
28 mars 2024
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Dress size is off, not as pictured ID# WBHRUS00001674
Ordered a dress for my daughter for her formal, dress came but the size was way off and looked nothing like the photo. I have tried contacting them over a week to return the item, meaning you have to wait on emails for returns, and have already purchased another dress from them. I haven't received any info, on getting it returned. The customer service is horrible, being email only. I would not recommend.
26 février 2024
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
This company is a scam.
This company is a scam.
I ordered this dress for my prom. On the website it said it would be here a week before my prom. It did not come in time even after contacting them. I had to order another dress. I wasted my time waiting for this dress.
20 mars 2024
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Bold in a Black-Tie Event
Bold in a Black-Tie Event
I made an online purchase from this store for a black-tie styled dress for an upcoming charity event. It went beyond my expectations. The dress fitted like a glove and emphasized my best features. I was awestruck by the intricate detailing and premium fabric quality. I paired the dress with a diamond-clad necklace and a pair of statement heels, looking nothing less than an actress on a red carpet. I have recommended this site to all my friends.
17 mars 2024
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
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