Horticulture Source Avis 102

Réponse de Horticulture Source

29 oct. 2025

We’re sorry to hear about your experience, but we’d like to clarify what actually happened. The item you ordered was on backorder at the time of purchase, and unfortunately, the vendor later discontinued it. To still fulfill your order, we offered to ship from another warehouse, but that option came with higher shipping costs due to distance.

You chose to decline that option, so we promptly issued you a full refund.

We never list discontinued items as in stock, and we don’t change prices after an order is placed unless the customer approves a substitution. We always strive to communicate transparently and offer fair solutions when supplier issues arise.

Réponse de Horticulture Source

Actualisé le 24 oct. 2025

We’re sorry to hear about your frustration, but we’d like to clarify what actually happened. Your order was shipped and you received the main item (the grow light) along with additional items of higher value that were sent in error. The only thing missing from your order was a $12 link cord, and we informed you that a replacement was being shipped directly from the vendor—who was briefly behind on returns.

Despite this, you stated that you would refuse the replacement shipment and will not pay for the items you already received.

We’ve communicated promptly and professionally throughout the process and remain ready to resolve this properly. If you’re still willing to accept the replacement cord or finalize the return, please contact us—we’re happy to help.

Réponse de Horticulture Source

1 oct. 2025

Thank you for your feedback. We’d like to clarify how our shipping process works. At checkout, some orders are quoted with estimated freight—this is because the actual shipping cost can vary depending on the size, weight, and destination of the shipment. If the actual carrier cost comes in significantly higher than estimated (to the point where we would lose money fulfilling the order), we may ask customers to pay the difference.

Regarding restocking: we only apply a restocking fee if the order has already been pulled, packed, and prepared for shipment and then needs to be restocked. This helps cover costs like staff time, packaging, and card processing fees.

We’re transparent about these policies and always aim to work with our customers fairly. If you ever have questions about shipping quotes or fees, please reach out—we’re always happy to review and explain the charges.

Réponse de Horticulture Source

1 août 2025

Thank you for your feedback. We’re glad to hear you received the correct item quickly, even after your order change. Your invoice reflected the original item ordered, but we made sure to ship the updated item you requested.

Regarding communication, we responded to all your emails the same day they were received. We’re always happy to clarify or answer additional questions if something isn’t clear. We appreciate your input and will continue working to make our communication even better.

Réponse de Horticulture Source

16 juil. 2025

We’re sorry to hear about your experience and want to help. Our team is always available—just an email or contact form away—and we make every effort to keep our customers informed.

For your order, we show that tracking was sent for both vendor shipments, and we have not received any messages from you regarding missing items. Please check your spam or promotions folders, as our emails (including tracking info) may have landed there.

If you still have questions or need assistance, please reach out directly—we’re here to help and want to make things right.