Showed up shipped without a box. Our tubing for a clean room was covered in grease, grime, had been smashed and torn. Completely unusable. Horticulture Source response says they asked their vendor... Voir plus
L'entreprise a répondu
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I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience... Voir plus
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering fr... Voir plus
L'entreprise a répondu
The price was 40% better on the items I purchased, than anywhere else I could find online. Items came well-packed, and in new-in-box condition! Couldn't ask for more.
À propos de l'entreprise
Écrit par l'entreprise
Horticulture Source is your one-stop shop for over 12,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.
Coordonnées de contact
Etats-Unis
- www.horticulturesource.com
3,8
Bien
102 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This company was so great
This company was so great. They had the exact product that I wanted. They changed the delivery address after I placed the order. It came in no time. I was very happy.
4 février 2025
Réponse de Horticulture Source
Thank you for your wonderful 5-star review! We're thrilled to hear that you found the exact product you needed and that we could help with the delivery address change. It’s great to know your order arrived quickly and that you're very happy with your experience. We truly appreciate your support and look forward to serving you again!
Never again
I will never purchase anything from you guys or anything else so I hope other people see this too. You’re a hassle to try to return things. You’re not a good company. Any good company would accept any returns. You’re done with me.
28 janvier 2025
Réponse de Horticulture Source
Thank you for your feedback. We’re sorry to hear you’re unhappy with your purchase. We do accept returns on defective or mis-shipped items; however, please note that your order was a special order item, which is non-returnable if you change your mind. Our return policies are clearly stated at the time of purchase. If you have any questions or concerns, please feel free to contact our customer support team—we’re here to help.
Réponse de Horticulture Source
Thank you for your 5-star review! We're glad to hear it was just what you needed. If you ever need anything else, we’re happy to help. Happy growing! 🌿💨
LIFE IS SHORT, DONT WASTE YOUR TIME!
Ordered a manifold replacement and its been processing for two weeks and still hasnt shipped. You cant call them and talk to a person and the email form doesnt submit. Zero customer service. Could be a scam 100%
Update: They replied below but still zero response to my emails asking to cancel my order. No where on their site can you cancel your order so I had to go through my bank to get my money back. Such a hassle. DONT WASTE YOUR TIME!!
7 février 2025
Avis spontané
Réponse de Horticulture Source
We’re sorry for any confusion regarding your order. The item you purchased was marked as backordered at the time of purchase, which means it takes longer to ship. We also send email updates and are always available to answer questions—just reply to any of our emails. Our contact form is fully functional, but if you had any issues submitting it, we’d be happy to assist via email. Please check your inbox for our updates, and let us know how we can help. NOTE: Be sure to check your spam/promotions folders for our emails. We don't show that you emailed us at all from the address email you provided on the order. You can use the contact us form on the website to contact us anytime!
What a deplorable way to handle…
What a deplorable way to handle customer service. Respond to me 4 years later with a generic excuse. I’m glad I’ve taken my business else where. I’m sure many here follow suit. Edit*** after going back to 2021 email I recall now what happened. First of all these people are liars just to make themselves look like they care or did their due diligence. I never purchased anything in 2019 as they claim. I made a purchase from their site in 2021 for items that were NOT marked as unavailable or back ordered…they allowed me to make the purchase and after they took my money notified me via email that the products I purchased were on back order. I asked for my refund and I got it. I left a negative review because they were quick to take my money but took their sweet time to give it back after I decided not to wait for 3 months for something I can just buy from another site which I did. From the growers house, they don’t put up items they don’t have in stock. What a novel idea. Horticulture Source needs to do a better job with public relations if they want to be successful.
7 février 2025
Avis spontané
Réponse de Horticulture Source
You requested a refund, and we processed it promptly. Our website clearly marks items as "in stock," "out of stock," or "backordered" so customers can make informed decisions. While we understand frustrations with backorders, we do not hold funds unnecessarily and always issue refunds when requested.
Leaving multiple negative reviews after receiving a refund seems unnecessary, but we will continue responding to reviews with accurate information. We appreciate all feedback and strive to improve where possible.
Great service
Product arrived fast and everything was as advertised. Will definitely be shopping with Horticulture
31 janvier 2025
Réponse de Horticulture Source
Thank you for your kind words! We're glad to hear your order arrived quickly and met your expectations. We appreciate your support and look forward to serving you again! 🌱😊
delivered on time.
10 janvier 2025
Réponse de Horticulture Source
Thank you for your 5-star review! ⭐ We're glad to hear your order arrived on time. We appreciate your support and look forward to serving you again! 😊🚛🌱
Scam in the website also horrible customer service..
The gallon of nutrients I purchased arrived with a broken seal an was useless apon arrival an the website has a scam in it stick with growgeneration.
28 janvier 2025
Réponse de Horticulture Source
We’re sorry to hear about your experience, but we want to set the record straight. As soon as you reached out, we immediately contacted the vendor to send you a replacement—no hassle, no delays. We take customer service seriously and always work to resolve any issues quickly and fairly.
As for your claim about a “scam,” we have absolutely no idea what you're referring to. Our website is secure, transparent, and trusted by thousands of happy customers. If you have a real concern, we’re happy to address it directly. Otherwise, making baseless accusations doesn’t help anyone.
We stand by our commitment to quality products and excellent service, and we wish you the best.
Quick delivery
Hello,
I recently purchased 8 LED lights (order #318161) and one of them came with the wrong plug.
Could please ship me a new plug? I can send the wrong one back to you.
27 janvier 2025
Réponse de Horticulture Source
Thank you for your order and for bringing this to our attention! We’re sorry for the mix-up with the plug. We’ve already coordinated with the vendor for a replacement to be sent to you. We appreciate your patience and your 4-star review—hopefully, we can turn it into a 5-star experience! Let us know if there’s anything else we can do for you. 😊🌱
The quality products that are offered
The quality products that are offered.
- The very reasonable pricing.
- The quick delivery
23 janvier 2025
Réponse de Horticulture Source
Thank you for your fantastic 5-star review! 🌟 We're thrilled to hear that you appreciate our quality products, competitive pricing, and fast delivery. Providing great value and a seamless shopping experience is our top priority. We truly appreciate your support and look forward to serving you again! Happy growing! 🌱😊
Great company, was hesitant at first
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering from them, but now they have a repeat customer. Glad I used them over the competition and saved hundreds of dollars.
14 janvier 2025
Réponse de Horticulture Source
Thank you for sharing your experience with us! We’re so happy to hear that everything arrived safely and on time. It’s wonderful to know that you’re pleased with your order and the savings you’ve received. We truly appreciate your trust in us and look forward to being your go-to supplier in the future. Thanks again for choosing us over the competition!
I ordered 4 light and got humidity dome…
I ordered 4 light and got humidity dome covers instead of the lights I actually ordered. How do I send this back and get the lights I ordered originally?
2 décembre 2024
Avis spontané
Réponse de Horticulture Source
We’re sorry for the mix-up with your order and appreciate your patience while we work to resolve it. A prepaid return label was sent to you on November 26 to make the return process easy, and we’ve just resent it in case you didn’t receive it. Once we receive the incorrect items back, we’ll be happy to send out the correct lights right away.
Please let us know if you need any further assistance—we’re here to help!
The trays were so tight together I had…
The trays were so tight together I had to fight them terribly and tear up my hands fight it and kick them apart
11 janvier 2025
Réponse de Horticulture Source
We’re sorry to hear about your experience with the trays and appreciate your feedback. Sometimes, during shipping, trays can become tightly stacked or damaged due to handling, and we truly regret the inconvenience this caused.
We’re here to help! If you can send us a photo showing the issue, we’d be happy to arrange for replacements to be sent out to you. Please don’t hesitate to reach out—we want to make this right.
Excellent customer service and pricing
Excellent customer service and pricing. A very reliable source for many of the supplies I buy regularly. I’m so glad I found your website.
15 janvier 2025
Avis spontané
Réponse de Horticulture Source
Thank you so much for your kind words! We're thrilled to hear that you’ve had a great experience with our customer service and pricing. It’s our goal to be a reliable source for all your regular supplies, and we’re so glad you found us. We look forward to continuing to serve you!
Product I received was with defects
Product I received was with defects, customer service will do nothing about it, terrible place to shop , no more
1 décembre 2024
Avis spontané
Réponse de Horticulture Source
We’re sorry to hear about your experience and understand how disappointing it is to receive a damaged product. Our goal is always to provide the best service possible, and we truly regret that this situation has left you dissatisfied.
Unfortunately, without a photo showing the damage, we are unable to process a return or replacement with the vendor who shipped the item. We understand your concern about leaving your fish without a filter and appreciate that you’ve done your best to work with the product as is.
If there’s anything we can still do to help—such as assisting you in obtaining replacement parts or addressing the UV light issue—please don’t hesitate to contact us. Your satisfaction is important to us, and we’d like to find a solution that works for you.
Réponse de Horticulture Source
Thank you for your wonderful feedback! We're so glad the pots were exactly what you were looking for. We hope they work perfectly for your needs and look forward to serving you again soon!
Large inventory and fast shipping.
15 janvier 2025
Réponse de Horticulture Source
Thank you so much for your kind words! We're thrilled to hear you were pleased with our large inventory and fast shipping. We truly value your support and look forward to serving you again in the future!
Poor customer service
Poor customer service. Took several weeks to receive my order both times I’ve used the site. Was charged extra for shipping beyond the price at checkout a week after purchase. Then was told the item I wanted was out of stock and the only replacement cost triple what the original item I purchased cost
12 décembre 2024
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback, Kay. We’re sorry to hear about your experience and want to clarify a few points. Our website clearly indicates if an item is on backorder and may provide an "estimated" shipping rate at checkout. Actual shipping charges may vary slightly based on carrier rates and product availability. If an item becomes unavailable, we do our best to offer suitable alternatives.
We’d appreciate the opportunity to look into your specific situation further. Please contact our customer support directly with your order details so we can address any outstanding issues.
damaged goods, no replacement or refund after 2 months
the aquarium pump I ordered did not work. IT has been two months now and I have still not received a replacement or any refund. Beyond terrible service.
4 septembre 2024
Avis spontané
Réponse de Horticulture Source
We’re sorry to hear about your frustration and appreciate the opportunity to clarify. A replacement was delivered on November 11, and the delay was due to our vendor being temporarily out of stock. We understand how inconvenient this was and sincerely apologize for the wait.
If you have any issues with the replacement or need further assistance, please don’t hesitate to reach out. We appreciate your patience and your business.
I wish I could put 0 stars!
I wish I could put 0 stars as the other person has said. I would’ve loved to purchase some Gaia green all purpose fertilizer except I literally can’t even get to the product because the website is so horrible. I mean the website is just downright dogsh!t. Won’t load for sh!t, the pages go on FOREVER, won’t let you get to certain aspects on the website, it’s just all in all bad. And according to the other reviews, when you are able to actually find something and purchase it, half the time it isn’t even what it is supposed to be. Don’t associate yourself with the company whatsoever.
22 octobre 2024
Avis spontané
Réponse de Horticulture Source
We’re sorry to hear about your experience with our website. We take feedback seriously and continually work to improve the functionality and user experience of our site. While we understand your frustration, it’s important to note that this review is not based on a completed purchase or firsthand experience with our products or services.
If you encounter any specific issues with navigating the website, we’d appreciate it if you could reach out to our support team directly so we can assist you and address any problems. We’re committed to providing quality service to all our customers and hope you’ll give us another chance in the future.
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