Showed up shipped without a box. Our tubing for a clean room was covered in grease, grime, had been smashed and torn. Completely unusable. Horticulture Source response says they asked their vendor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience... Voir plus
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering fr... Voir plus
L'entreprise a répondu
The price was 40% better on the items I purchased, than anywhere else I could find online. Items came well-packed, and in new-in-box condition! Couldn't ask for more.
À propos de l'entreprise
Écrit par l'entreprise
Horticulture Source is your one-stop shop for over 12,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.
Coordonnées de contact
Etats-Unis
- www.horticulturesource.com
3,8
Bien
102 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The products are always exactly as in…
The products are always exactly as in the description and the shipping is top notch. Never have I received anything in less than brand new condition.
10 juin 2025
Fair to deal with
Ordered 2 replacement bulbs and one arrived broken. Following website instructions I contacted company and replacement was sent. It too arrived broken. Second contact did not produce an immediate response but third contact resulted in credit for second bulb.
21 mai 2025
Great prices and fast shipping......had…
Great prices and fast shipping......had trouble using the actual site....making payment was a bit complicated...but overall positive
21 mai 2025
Easy order procedure
Easy order procedure. Order updates via email. Quick shipping. Definitely will buy from this company again.
15 mai 2025
Deep Watering Tubes For Large Trees
The deep watering tubes are sturdy and large enough to use with large trees. I like that the hose easily slides into the tube. The sale price was great. The shipping seemed a little high. The shipping cost was almost the cost of the tubes. I bought the tubes because they were exactly what I wanted. Do you have rubber caps that can cover the top of the tubes so dirt doesn’t get trapped in the tube when not in use?
24 avril 2025
Great company!!!
17 avril 2025
Shipping must be GOLDEN
I wanted 10 gal buckets. I never heard of shipping being hundreds of dollars. Please be careful if you do buy anything.
30 avril 2025
Avis spontané
Réponse de Horticulture Source
Thank you for your feedback. It looks like you didn’t place an order with us, but we’re happy to clarify. Large or bulky items like 10-gallon buckets—especially in quantity—often require freight shipping on a pallet, which can cost hundreds of dollars depending on size, weight, and destination.
Because we offer deeply discounted wholesale pricing, we must pass on the actual shipping costs charged by carriers. All shipping charges are clearly displayed at checkout before payment. If you ever have questions about shipping options or costs, feel free to contact us—we’re always happy to help!
Product came without packaging
Product came without packaging. I'm suspecting they are used or returns. That was not specified in the description. They were just thrown in a box loose. Not even wrapped for protection. Disappointed considering the cost.
We have purchased this many times in the past and the curved scissors have always been received in protective packaging.
15 avril 2025
Réponse de Horticulture Source
Thank you for your feedback. We're sorry to hear you were disappointed with the packaging. Please rest assured that we do not sell used or returned items—your order was shipped brand new, directly from the manufacturer. Some manufacturers use minimal or bulk packaging, especially for larger discounts, which is how you received the items at 41% off retail.
If you'd like to return the items, we're happy to help—just reach out to our support team. We appreciate your business and the opportunity to make things right.
Fast shipping
14 avril 2025
quick and easy to deal with
10 avril 2025
If you cancel before the order is…
If you cancel before the order is touched they will charge you. It is explained under the shipping and returns policy, two completely different subjects. I was also never emailed a sheet confirming the cancelation. Shady business practices would not recommend.
16 avril 2025
Avis spontané
Good customer service. Questionable suppliers.
I would recommend being careful when ordering from this company. I ordered some T5 plant lights that supposedly came from Sunblaster but the packages looked like they had been opened and resealed and the bulbs were not like any other Sunblaster bulbs I have seen. Horticultural Supply gave me a refund for everything except the shipping which I am satisfied with. Also their Customer Service was prompt, polite, and helpful. It seems that their supplier was the problem.
16 avril 2025
Réponse de Horticulture Source
Thank you for your feedback. We’re sorry to hear about the condition of your shipment. Please know that your T5 lamps shipped directly from our vendor, and we’ve already issued a full refund for all the items—no return required.
We appreciate your patience and are continuously working with our vendors to ensure better packaging and reliability. If there’s anything else we can do to help, please don’t hesitate to reach out.
They had the products I wanted at the…
They had the products I wanted at the best price. There was a mixup in shipping notifications, so I took away one star.
25 février 2025
Réponse de Horticulture Source
Thank you for your review! We're glad you found the products you needed at the best price. We appreciate your patience regarding the shipping notifications—our vendor is currently working on resolving the issue. We hope to provide a smoother experience in the future and look forward to serving you again! 😊🌿
Great supplier with fast shipping!
4 février 2025
Réponse de Horticulture Source
Thank you for the fantastic 5-star review! We're thrilled to hear you appreciate our fast shipping and consider us a great supplier. We look forward to serving you again soon!
Réponse de Horticulture Source
Thank you for your feedback. We ship orders to the shipping address provided at the time of purchase, which is why it's important to double-check your shipping details on the confirmation page. We appreciate your review and hope to serve you in the future.
This is a FRAUD and a SCAM!
This is a FRAUD and a SCAM!! STAY AWAY!! I was charged the full price and NEVER RECEIVED MY ORDER!!!!! It has been over 6 weeks and I have contacted them multiple times in January requesting a refund and have never received any resolution or adequate response!! They didn't even respond to tell me when they finally did issue the refund after I threaten legal action, I only saw it when I checked my credit card statement. I do not recommend this company!!
31 décembre 2024
Avis spontané
Réponse de Horticulture Source
We understand your frustration. However, our records indicate that you requested a refund on February 10—and it was processed immediately on the same day. While we're sorry your shipment was delayed due to issues with our vendor, please note that you received a full refund promptly. We received two communications regarding your order, and we always aim to resolve any issues as quickly as possible. If you have further concerns, please feel free to contact us directly.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.