HSS ProService Avis 20 128

Very bad. The delivery called me and they said that they can’t take to my house. So they left this on the road.

The shipment didn't arrive. Attempting to contact customer service is difficult. After contacting them, a company employee promises to clarify the situation and call me back. Unfortunately, they haven't contacted me. I haven't received the ordered goods, and I'm wasting my valuable time trying to get my money back. I don't recommend this company.

I was informed item was delivered but was not. The courier (DHL) continually contacted me to state it was out for delivery but then cancelled delivery (this happened on three consecutive days). Forced to cancel order after waiting a week for delivery, courier service diabolical.

Booked delivery on available date only for it to be changed for 4 days later. Second order where this has happened. Helpful if availability on website when placing an order is accurate.

Delivery arrived on time,driver was very pleasant and helpful,and placed my bulk bag exactly where I asked.

I found more than 20+ pieces of glass.

Absolutely awful customer service, we hired a cement mixer and cut saw for our garden, was meant to me collected last Monday, then it was Friday, then the Monday after and Tuesday and finally was collected on Thursday! I have wasted multiple days waiting at home when i was meant to be at work! No one seems to know what’s going on when it comes to collection of items! Will NOT be using again for this reason.

Excellent communication for delivery…. Product perfect

Great service and helpful delivery driver.

Great service from the driver good product. 4 star as changed my order delivery date without calling just emailed me.

my experience with HSS has generally been positive. this was v straight forward . I ordered some top soil. it was competitively priced, delivery time was spot on- they called to let me know they were on route and when they arrived (nicely on time); the driver was v courteous, polite & helpful to my requests. and the soil was v good quality. job done!

I’ve not received my order. What would you like me to write? I’ve emailed you but no reply. I’ve had an initial email from dhl, but nothing more.

Excellent. Service from order to delivery

Placed a very small order for a product that was difficult to source locally. The website was easy to navigate, the delivery communications were clear and easy to follow and the product arrived promptly within the stated delivery window.

Call from driver 45mins before delivery
Arrived within time slot
Put goods exactly where I asked
No dramas

Order and the delivery is always very good and helpful

Great price and fantastic service.Thanks.

The hire of the equipment was straightforward and arrived on the day requested, but it's proving impossible to return it. Three times they've agreed to collect but three times they failed to show up, though have claimed to have tried but no-one here which is incorrect. Fourth attempt is in two days time. No communication from them and all down to me to keep chasing. I would avoid using this company if at all possible.
UPDATE - after a failure to collect the items on Wednesday 15th, the customer advisor arranged for Friday 17th as the next date. I called their number to check first thing but they informed that no collection was happening once more. I’m really at the end of my tether as no idea how to get them to show up and collect the items. They keep promising to collect but fail every time. Avoid this company at all costs! Next date they say they’ve tried will arrive is Tuesday 21st but time will tell. I’ll update next week…

I used their website to hire two ladders.
The website would not allow me to have both ladders delivered on the same day, even though they showed as available. I can't help feeling this was to charge me two delivery costs.
The day before the first ladder was due to arrive, I got an email saying it would be with me during the afternoon of the next day. It never arrived. I contacted them about 4.45pm and their agent tried to contact the depot. they were not answering, so the agent rebooked the ladder to be with me today, along with the second ladder that was due today.
I contacted them this morning to get an estimate for the ladders being delivered. I was told it would be between 2pm and 3pm. at 3.30pm I contacted them again because the ladders did not arrive. the agent could not get an answer at the depot, so he could not find out if the ladders were on their way or if they were going to deliver at all today.
I asked the agent to cancel the order and give me a refund. the order has been cancelled, but I am waiting for the refund to come through.
The only good experience was the agent, Harvey, who was helpful every time I contacted HSS.
The work I need to do is now delayed further. Not happy.

Excellent.onl issue was I had hss on order not speedy hire