HSS ProService Avis 20 128

Easy ordering process, quick delivery and amazing driver!

Great service. Quality products and delivered on time.

Ordered the Tuesday to be delivered on Friday 10th, it’s Wednesday 15th now & it still hasn’t been delivered. Haven’t had any courier details either. They asked for a review, don’t expect it when you want it.

Was supposed to arrive friday but received phone call to cancel as a rat had chewed through a cable, was supposed to be delivered saturday received a phone call from the driver at the end of the day saying he had tried to deliver but couldnt get to me ,was supposed to be delivered on monday i didnt receive any communication from selco by 12.30 at first they couldnt find my order but then said that the driver was on tacho break it would be loaded onto truck and delivered after his break i went out and asked all my neighbors to move their vehicles to accomodate access for hiab, i spent 4 and a half hours standing in the wind and rain to ensure the route remained clear at 4.30 i again contacted selco only to be told the driver had called me and got no answer ,the phone number they told me was nothing to do with me and they had already contacted me twice on the only number i had provided, they said they would contact driver to find out when he would be with me, they called me back just before 6 pm to say the driver had gone to a different county to deliver and wouldnt get to me. Selco then decided they would send me 30 small bags on a small vehicle which actually arrived this morning. I appreciate things go wrong but as i work for b and q home delivery as a 7.5 tonne driver i know that absolutely zero effort was made in making this delivery and i would never recommend buying from you again especially as i have already had 2 bulk bags delivered by hiab to this address previosly ( different company).

Didn't collect the equipment on the day specified, no contact to keep me in the loop. Upon phoning they said I had to ring the company they'd subcontracted the collection to, who in return said they couldn't help and to ring HSS. Incompetent and unhelpful. After taking a full day off work with no further update they had sneakily updated the collection date in the afternoon to two days in the future and not told me, so an extra day sitting at home waiting. They had the cheek to ask why I could possibly want a refund on the collection or cost of hiring.

Update: The complaints department ignored my request for a refund - and told me my equipment would be collected tomorrow (a day after the updated date they gave me). This was the first person to tell me when collection would be. They are expecting me to take 3 days off work in a week for a collection and they can't give me any sort of window. Again - ZERO communication apart from the complaints department.

I waited in all day, even called selco to confirm delivery but it still didnt turn up.
they did call me at 4:45 to say they could send it out on Monday.
I wasn't happy

Ordered this item on 05/08/26 Still not delivered.

Very quick and reliable service

Great quick service very efficient.will be using again

I had a very poor experience with HSS Hire from start to finish.

The skip was delivered a full day late, which caused unnecessary disruption to my plans. Despite this, customer service showed little interest in resolving the issue. I had to chase four separate times just to get any form of response, and even then no meaningful solution was offered.

To make matters worse, I ordered a 12-yard skip specifically for my waste requirements, only to be told by the actual skip provider that I wasn’t allowed to use it for that type of waste. As a result, I was forced to fill it as if it were an 8-yard skip, effectively paying for capacity I couldn’t use.

Overall, the level of customer service was unacceptable. There was no acknowledgment of the inconvenience caused, no attempt to put things right, and no offer of even a partial refund.

I would not recommend HSS Hire based on this experience.

I was able to buy the digging tools that I needed for a garden landscaping project for a much better price than I had found anywhere else. They arrived exactly as described, well-packaged and within the promised 24 to 48 hours.

Great telephone service, good product & price. Fast delivery on time with great helpful delivery drivers.

Despite being promised delivery on Friday(had the garden being done Saturday) and chasing it on the Friday at 4pm to be told it would definitely be with me by 5.30 it did not turn up.
I called them on Saturday to cancel the order and to refund me all costs. I was told this had been put on the system. Monday I received an email to say they were on the way and I replied saying I had cancelled the order. I then got a call from the delivery driver saying he had put them in my garden. I told him I was not accepting the order and to take them away. When I got home they were still in the garden.
A total lack of communication and ignoring my requests is beyond a joke. They have had my money and now I’m left with extra sleepers that I do not need.
If you need something from this company forget it. Use someone that values their customers and offer a least some type of customer service

Delivery was scheduled for 10th April. Waited in all day but order didn't arrive. Received an email at the end of the day confirming delivery on 11th April. Only half the order arrived on the 11th. Told by the driver that the remainder of the order would arrive 13th April. Requested delivery by 10am but it arrived after 1pm. I lost and entire weekend of work. Very poor for a company like HSS.

Great product, great price and fast delivery

Very easy to find the product we needed on the web site and order . Delivery window was just two days from order .
The delivery driver was so nice and managed to drop the ton bag of soil well in side your garden clear of the drive .

Used the live chat proservice . Spoke to a very helpful adviser, Daniel N. who my order up for me so all I had to do was pay. Also gave me useful tips on how to use the equipment. Would definitely use the live chat service again

Delivered on time. No fuss.